Finally getting around to posting a follow-up. Good news is that we arrived at Aulani today!!
Lessons Learned:
1. Slightly annoyed that the PDF that Vault sends you does not have the time your sample was collected, just the date. If Hawaii wanted to be sticklers, they could say that your proof requires date and time, however the Safe Travels site accepted the PDF and marked the kids I uploaded them for as "COVID Negative."
2. If you are in CA and have kids 12 through 17 traveling with you, DO NOT use Kaiser. We found out that KP will not post test results online for teens and even the teens can't see their results. When DW called them up to see what could be done to get the result, they replied, "you can drop by and we'll give you a print out. I have 3 teens who were in this category. Thankfully we also had the Vault test, and those 3 kids had Vault results uploaded.
3. Another thing about KP. Between Tuesday and Wednesday they changed the text on their PDF results which put the date and time the sample was collected on the 2nd page. My results from KP came back on Tuesday, so following the instructions, I saved off the first page, uploaded to safe travels and got "COVID Negative" which means the automated check passed. On Wednesday morning, my wife's Aunts results came in and she followed my instructions. The safe travels site however, got stuck on "pending verification" which we knew would not be good coming into Oahu. After researching for a couple of hours we decided to save off the whole PDF(2 pages) and upload it whole. Good thing we did because it worked!! So don't pay attention to when they say "Only upload the first page"
When we arrived at HNL I was shocked at the number of people who didn't follow the rules. A guy didn't set up his own safe travels because his wife did it and put him as a travel companion and uploaded the results for both. "Whats wrong?" The guy kept asking. Another guy got a test from a non trusted provider, and was also wondering what the big deal was. Since I had my kids with me I couldn't pay attention too much to what happened with those folks.
One last thing: If you're renting a car, after getting out from the terminal, log out of safe travels and log back in. The rental car companies need to see that your exempt from quarantine, and it'll only say you're exempt if you reload it by logging out and logging back in.
Sorry for the long post, but I'll admit, getting all these tests and checking all the boxes for the state has been a drain!!
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Not sure if I missed this but did you put anything on the box indicating that you were going to Hawaii so they would expedite it? I guess I thought if we ordered through Hawaiian it would have some sort of Hawaiian logo on if they are guaranteeing results back in 72 hours?