believe me, I do get that... but 2 civilians stepped in and took their lives in their hands. 911 was aware of the area they were driving for a little while at least. And Times Square???? There are police there all the time. It just feels very strange and very scary to me, that the police feel helpless unless they're give prior notice.
I hear you. But, where the gang were being rowdy, and where they bumped into that SUV couple and surrounded their car, are very different places.
I don't know how long they are in Times Square, around 42nd St. They might have just been there for several minutes doing their stunts, and left immediately before police cars could get there. The closest police station is near me at 54th St & 8th Ave.
Then the reports or surveillance cameras showed them leaving the city and heading back to NJ. So, basically, their "only" crime at that point was breaking several street laws & scaring some pedestrians. Not a high crime at that point and they were leaving.
Then the next time the police are called is at about 168th St, on the West Side Hwy, by the SUV driver. And they are in a moving vehicle. Different police precinct(s) have to be called in up there and they have to make their way to the West Side Hwy. AND the SUV and gang are
moving. So, by the time the police get to their first known reported location, the crime scene is
moving. They have to recalibrate and/or follow the SUV and the gang.
People in cars here do not respect when cop cars, fire trucks or ambulances need to get through. Generally, people
elsewhere are taught to move to the side of the roads and to STOP when they hear a siren, and to let those vehicles through. This does not happen in this city. And it peeves me.

People don't just stop. They are still driving through intersections, creating traffic jams or don't pull over to let these vehicles pass. These cop cars are
stuck in city traffic. People selfishly think their need to get to their destination is more important. Meanwhile people are dying in ambulances and crimes are happening.
From the first call by the SUV to the last call, when the police arrived at the final, non-moving destination at 178th St, back in the city streets, 8 minutes passed. 178th St is generally not a high crime area. They don't just have cops in cars waiting for these type of situations. OR they could be at a few other crimes where some guy is knifing his wife in their apartment, which didn't make it onto the national news.
Just knowing the city streets here, and how slow traffic gums up situations, 8 minutes is incredible time. On the other hand, yeah, that is a scary amount of time, with no police to intervene and no weapons of their own to defend themselves or their child.
The SUV driver truly was lucky he wasn't killed in those 8 minutes. Those by-standers are also lucky they didn't get jumped by that gang and knifed.
On a related side note: On a subway platform here a few weeks ago, some guy was beating on this woman. She was fighting back. A by-stander saw it and intervened. Then the guy started hitting him and pushed him OFF the platform onto the subway tracks. And he wouldn't let the guy try to climb back up onto the platform.

Another person intervened, and got the guy away and helped that other guy get back up onto the platform.

Meanwhile a couple other people helped detain the beating guy, until police showed up several minutes later. The woman, luckily was not hurt badly.
The police can't be everywhere at once. This city is filled with horrible and wonderful stuff like this
all the time. What keeps me believing in the people of this city, and why I can continue to live here, are the stories of our average citizens who intervene and do the right thing, at risk of their own lives. And
that too, happens all the time.

Those stories just don't make national news.
Did it make national news that two by-standers intervened and stopped further beatings on the SUV driver? Most likely, I think not. I noticed it by looking at the pictures and pointing it out in this thread. The next day it was reported on local news that the NYPD want to find these two guys. (Not saying the police found out because of me pointing it out.

)