Have you ever been given a hard time when trying to return an item at a store? Somewhat of a vent.

[bcla]

My dh would rather be tarred and feathered before he'd let me send him on a errand like that!!! How did your dw manage that one??

That was weirder than usual. The employees there certainly were well trained on how to handle male customers. However, I've been sent out to get tampons.

 

[bcla]

Or 20 years ago a clerk screwed up. Taking back from a store that you never gave them in the first place is stealing.

Well, how is following store policy to the letter considered a clerk screwing up? I bought something from a store, stashed the items with identical items bought elsewhere, and returned them later in saleable condition after they were commingled. They certainly took my name and I'd be surprised if there wasn't a limit to the number of returns allowed without a receipt. My conscience is clear.

 

[Pamlur]

I tried to quote but something happened. On the shoes at Kohls, it could be that somebody took off their worn out filthy shoes, put those in the box, and walked out with new shoes on.

 

[bcla]

I guess one of my odder cases for an exchange was when I bought a jacket mail order for someone as a gift. It was absolutely brand new with all tags, in the factory sealed bag. At a store it would typically be hanging from a rack. He wanted a bigger size and brought it to a store (not related to the mail order seller) and asked for an equal exchange. A manager had to approve it, but he ended up with the same model in the same color and the next bigger size. He said he made no claim as to where it was purchased - just that it was a gift.

 

[Westcoastwild]

That tires returned to Nordstrom tale is a legend, and has never been confirmed nor denied. There are about a dozen variations of the story, with varying details.

In any event, even if true, any store that would accept a set of tires for return when they don't sell them tells me it's a store I need to avoid, that they're ridiculously overpriced to begin with. In Nordstrom's case, this is true. $425 mud stained jeans, anyone?

Nordstrom is really not that expensive and crazy stuff like that isn't in all that many stores.

I don't think the tire legend is true just because my mother once accidentally tried to return a pair of shoes there that she had bought elsewhere (mom is forgetful but I actually understand this incident because it was the same brand as shoes she did usually buy there). Anyway, shoes weren't in inventory (Nordstrom only sells certain styles of uggs) and they refused the return.

 

[CarolAnn856]

I tried to quote but something happened. On the shoes at Kohls, it could be that somebody took off their worn out filthy shoes, put those in the box, and walked out with new shoes on.

Unfortunately, this is likely the case.

 

[maxiesmom]

A few years ago DH was looking at the shoes at Kohl's. He saw a style he liked and found the box for his size. Upon opening the box, it was blatantly obvious that the shoes had been worn and returned. And not just worn once or twice. They were casual shoes with soles that looked like tire treads. The treads were worn down in spots and had all manner of debris wedged into them.
Inside the tongue on the upper, the printing on the label showing size and other information was barely legible.

For such a situation, Kohl's shouldn't have accepted the return. Or if they wanted to do so for goodwill reasons, destroy them, don't put them back on the sales floor. Or at least put them in the 80% off clearance section.

More than likely someone did their own in department return. Wanted a new pair, and put their old in the box. I used to work in store's shoe dept. It happens fairly often unfortunately.

 

[maxiesmom]

Or 20 years ago a clerk screwed up. Taking back from a store that you never gave them in the first place is stealing.

Please go back and read the first post about this. They had bought filters from Target and a bunch of other stores. The same filters. So no, that poster didn't steal. Knowingly returning something to a store that you didn't buy the item from IS stealing. That is not what happened here.

 

[maxiesmom]

Personally


Personally, I think it is poor customer service to place a cap on the amount of returns. I get its a pain on their end to deal with many returns, but on the other hand, I feel that a great clothing company would understand that sometimes we try things on in stores & then come home & think differently.

Most retail stores have a cap on returns. It usually takes a lot to hit it, as in, you have to be either a compulsive shopper/returner or running some sort of scam to hit it.

 

[Kellykins1218]

I bought a Timex watch at Target that came with a $5 gift card that I used at Starbucks. When I took it out of the package to put it on the next morning, I found out the band was damaged. I took it back that afternoon & the girl refused to exchange it unless I returned the gift card. She kept insisting that because it was a return, I forfeited the gift card. I wasn't returning it, I was exchanging a defective one for the exact same watch. After fighting with her for about 10 minutes, I asked for the manager. She told me that she had just gone on break and wouldn't be back for half an hour & I told her that was fine, I'd wait. She then put the new watch in a bag and literally threw it across the counter at me. I waited around for the manager to get back (my son works in the same store and I know all of them) and let her know what had happened and that I wasn't happy. It wasn't the 1st complaint about her. I'm not sure if she was fired or quit but she was gone after that.

 

[Pixiedustaway]

Please go back and read the first post about this. They had bought filters from Target and a bunch of other stores. The same filters. So no, that poster didn't steal. Knowingly returning something to a store that you didn't buy the item from IS stealing. That is not what happened here.

And it was 20 years ago.

 

[aprilchem]

We had a sort of odd thing happen at IKEA the other day - we purchased about $800 of furniture last weekend, and as we were walking away from the register I looked at the receipt and realized that the cashier had charged us twice for a $50 item (that we'd only purchased one of). We walked directly over to customer service with all of our carts and I explained the situation and offered to let him look through the carts to confirm that the charge was an error, but instead the guy asked to search our car. I was really confused by his request but told him sure (my DH has just driven it up to the loading area, so it was close) and as soon as I agreed he said he didn't need to do it and gave us the $50 back. I guess he was trying make sure we hadn't just load that one item into the car, but it didn't make sense because we'd bought several other items more expensive than that.

 

[Julie's Haircut]

Nordstrom is really not that expensive and crazy stuff like that isn't in all that many stores.

I don't think the tire legend is true just because my mother once accidentally tried to return a pair of shoes there that she had bought elsewhere (mom is forgetful but I actually understand this incident because it was the same brand as shoes she did usually buy there). Anyway, shoes weren't in inventory (Nordstrom only sells certain styles of uggs) and they refused the return.

I agree Nordtrom has some reasonably priced merchandise. But most items cost more than I want to spend.

 

[aristocatz]

Most retail stores have a cap on returns. It usually takes a lot to hit it, as in, you have to be either a compulsive shopper/returner or running some sort of scam to hit it.

Oh, I didn't think about the scam factor.

For Victoria's Secret, the OP said the cap was 7. I wonder if that was 7 in a year or 7 in general? I just know that sometimes I try things on in stores, I feel rushed to make a decision, bring it home & try it on again & decide I don't like it.

 

[powellrj]

I hate to return things and many times I will take them to goodwill to keep from returning them.

 

[RedAngie]

More than likely someone did their own in department return. Wanted a new pair, and put their old in the box. I used to work in store's shoe dept. It happens fairly often unfortunately.

That idea never even occurred to me, but I suppose I shouldn't be surprised that someone would do this.

 

[here757]

BTW since I have only shopped there a few times starting in December of last year and this was my first return I really had no clue that they destroyed everything even if it still had tags and therefore was never worn for more than a try on length of time.
In the future I would be very careful to not purchase an item that I may want to return.

I wonder... if perhaps you have a common name? And when they scan id it triggered on name only? Maybe their data base does duel state info from drivers license and their own private data.
I've used my military id to return at Walmart and they can not scan.. (well they could try but it's not connected to a state data base).
My name is very popular. I remember years ago at the tanning salon.. they had 7 rebecca smiths lol
I'm very glad VS made it right

 

[here757]

That idea never even occurred to me, but I suppose I shouldn't be surprised that someone would do this.

Agh! Hate when that happens! And it's always the last pair in your size.. and they are clearanced

 

[Queen of the WDW Scene]

I wonder... if perhaps you have a common name? And when they scan id it triggered on name only? Maybe their data base does duel state info from drivers license and their own private data.
I've used my military id to return at Walmart and they can not scan.. (well they could try but it's not connected to a state data base).
My name is very popular. I remember years ago at the tanning salon.. they had 7 rebecca smiths lol
I'm very glad VS made it right

Nope I don't have a common name at all.

 

[Kaytie]

Oh, I didn't think about the scam factor.

For Victoria's Secret, the OP said the cap was 7. I wonder if that was 7 in a year or 7 in general? I just know that sometimes I try things on in stores, I feel rushed to make a decision, bring it home & try it on again & decide I don't like it.

I wonder if the OP has considered potential identity theft. I mean, scanning her ID indicated seven returns, but a conversation with Customer Service (which had no way to run a kID scan but was able to search by her name) provided entirely different information.