Has anyone's ressie been cancelled yet over "The Code"

[CanadianGuy]

Just because Disney is a big corporation doesnt mean they are above the law like Mcdonalds thought they were. If I paid in full for my room reservation, discount or not, they cant add 10,000 dollars to it and expect me to pay it or leave at time of check-in, they can only add or subtract taxes once the room is paid off, it is in the contract. This is where my basis of false advertising came in like I said before. They cant lure you down to Disney thinking your getting 40% off your room that you paid for, and then revoke it and add the rack rate. Im not sure about vacation packages, but I know this for the room only since I have the liability contract in front of me.

Vacation package law is different I know that.

But Disney can allege that you attempted to defraud them by using a discount to which you were not entitled making the 'contract' null and void and thus allowing them to cancel your reservation or more likely levy the full rack rate.

Similar to how -- if I booked an AP rate - and wasn't entitled, it would revert to normal rates upon discovery of my non-entitlement. That booking would have a guarantee at the bottom and all kinds of other language about my rights. But my rights stop when I can't prove I'm entitled to the discount upon request.

Remember -- Disney mails out the postcards and emails. They know if they sent you one. Duh.

Regardless, I don't think they will do any of those things. My point was and is they have the necessary grounds to do so. This discount - while posted here and other places - is increasingly looking like it's not a public discount but is a targeted marketing to selected customers.

J

 

[DaisyD]

I just an email confirmation on the trip I just booked this morning using the code. Hopefully it stays!

 

[lucincia]

I just an email confirmation on the trip I just booked this morning using the code. Hopefully it stays!

How come when I asked to get an email confirmation on the phone, the CM told me they don't do that any more.

So some CM is sending out email confirmation but other don't.

This whole CRO thing is so messed up.

 

[goofydad621]

Can anybody here imgaine the nightmare at and resort if a family of 5 has just flown thousands of miles only to be told at check in that if you want your reservation you need to pay x amount more otherwise you can't stay?
Do you know how that would be perceived by the public? And you can be sure that it would be National media fodder, especially because it would not be just one family. Front page of paper or teaser for 11 PM news
"Mr Disney guest and family for home town USA saves for a year travels for their magical vacation and Disney tells them pay more or go home..."

I just can't see that happening, bet there would be another code offer soon to make up for cancelled reservations, and no people would not cancel out of solidarity but out of fear that if it could happen to one it could happen to more.

 

[goofydad621]

How come when I asked to get an email confirmation on the phone, the CM told me they don't do that any more.

So some CM is sending out email confirmation but other don't.

This whole CRO thing is so messed up.

I was told that you can get an email for room only but not yet for packages

 

[DaisyD]

How come when I asked to get an email confirmation on the phone, the CM told me they don't do that any more.

So some CM is sending out email confirmation but other don't.

This whole CRO thing is so messed up.

I have no idea. She asked to verify my email so they could send out a confirmation. I got it in my email 2 hours later. She also said I will get one snail mailed to me. I can also view it online. It says under terms and conditions that my rate cannot be changed unless I change my reservation.

 

[DaisyD]

I was told that you can get an email for room only but not yet for packages

Mine was room only so maybe that is the reason I got an email confirmation.

 

[n2mm]

Mine was room only so maybe that is the reason I got an email confirmation.

Yes, room only reservations get the email. BTW: DaisyD, congratulations -- too bad your excitment on the other thread got highjacked!!

OT: I think the moderators have their work cut out for them lately and are doing a great job!!

 

[DaisyD]

Yes, room only reservations get the email. BTW: DaisyD, congratulations -- too bad your excitment on the other thread got highjacked!!

OT: I think the moderators have their work cut out for them lately and are doing a great job!!

Thanks! I think the mods are earning their keep today! LOL!

 

[corndog]

Disney can prove that by hauling up your database record:

- No Pin Attached
- Pin-Discount was asserted

"You requested a discount on the PIN code that you were not entitled to. Do you have the postcard or email to back up your discount? We have no record of mailing or emailing you one."

Your turn.

J

My response:

"I made no such request. I inquired of your telephone representative if there were any discounts available for my dates of travel. Your representative then offered me a room at your Polynesian resort for $197.40 per night. I accepted his offer and paid a deposit (consideration - statute of frauds, anyone?). I received a written confirmation directly from Disney restating these terms and guaranteeing the rate so long as I made no change to the reservation.

I know nothing of this "PIN code" of which you speak."

 

[CanadianGuy]

This is kinda fun.

"Well the rate you booked is a discount available only to selected guests and you are not eligible. Based on your ineligibility for this discount, the correct rate for your stay is Y not X and while we are very sorry for any confusion ... your choices at this point are to either pay the Y rate or cancel your reservation and receive a full refund of the deposit you placed with us... which would you prefer?"

Again - FULLY ACKNOWLEDGING - I don't think they will do this. Certainly not in these cases.

In fact, I think the point of playing this discussion out like this is that Disney will NOT do this. It's just too nasty for a vacation booking thing.

Again - my opinion and what Disney chooses to do - not always the same thing.

J

 

[d4est]

I know nothing of this "PIN code" of which you speak."

LOL!!! That's my story & I'm stickin' to it!


(not even bothering to join your legal debate as I know zilch about the law...I just thought this was cute... )

 

[CanadianGuy]

In my worst Gold Hat impersonation ever.. (from Treasure of the Sierra Madre)

"PIN Code? We don't need no stinkin' PIN code.."

 

[d4est]

'zackly!

 

[WDW1st-timers]

Everyone can fight this topic tooth and nail, right and wrong, but it will never be settled. I give it 15 more posts and this thread will be shut down. Oh smile everyone and just think ........... well I can't think of a sinario (spelling)but lets all get along like one big happy Dis boards family.

 

[srgibbs]

I just spoke with our Disney TA about the 40% code thing and she said they got an email about this yesterday. Disney is in the process of fixing all these ressies that were made without a email or postcard with code and pin. She said Disney is not going to honor the pricing on these so I would be prepared for that. I wanted to check with her b/c I didn't even want to risk making a ressie to have it changed to rack rate.

 

[SnowWitch]

When Disney quotes you a price, aren't they "offering" that to you? So I think all the people who were quoted discounts, were "offered" something. Just my opinion.

I agree. I called asked if a code was attached to my info and the cm replied no. I thanked her and said I would try back when AP rates come out. She asked me to hold for a moment and came back with a great rate at the Poly, which I quickly booked and paid for. I didn't ask for it or lie to obtain a discount. The implications of some on these boards that some are lying or whatever is hurtful and should be stopped. Some seem to take it so personal that people were given the discount without a pin...what is it to you? I don't feel like my ressie is in jeopardy because I didn't decieve anyone to obtain it. I wish the mods would shut this and a few other threads on this board down.

 

[Tnkrbelle565]

I agree. I called asked if a code was attached to my info and the cm replied no. I thanked her and said I would try back when AP rates come out. She asked me to hold for a moment and came back with a great rate at the Poly, which I quickly booked and paid for. I didn't ask for it or lie to obtain a discount. The implications of some on these boards that some are lying or whatever is hurtful and should be stopped. Some seem to take it so personal that people were given the discount without a pin...what is it to you? I don't feel like my ressie is in jeopardy because I didn't decieve anyone to obtain it. I wish the mods would shut this and a few other threads on this board down.

I have to agree. I received a 40% discount by simply calling to ask if I had a code attached to my name. I was told by the CM that I did. I don't think I did anything dishonest. I don't see how they can quote you 1 price and then charge you another at a later date (especially after you've paid).

 

[rhiannonwales]

well im not going to argue the whole right/wrong issue, i just wanted to say that i just checked my ressie and all is well and unchanged.

 

[tzuhouse]

I'll add to this mystery. I called CRO today to see about splitting my resort stay so we could stay a couple nights at POR and the rest at ASMo, which is where the ressie was for. She explained that it would cost more money because we would need to have a 1 day ticket for each of us to enable us to have the dinner plan for that day. I hadn't considered that and told her that I needed request a frig for our ASMo room. I told her I had read there was a butterfly garden at POR and that we raise butterflies in our home, so I was just hoping to spend a couple of days there, but couldn't afford the entire stay at $139.00 a night. I also went on to explain that I had already tried the pin code that isn't a pin code thing last week and that I have no pin code associated with that code (I said what it was) and that I haven't received any postcards since that time. I told her I would keep hoping for free dining. She asked if I could hold a moment while she tried to "adjust" my account. Didn't know what that meant. She came back on and said that it was done and that we were now at POR for 11 nights with the discount. I said "No, I'm not eligible for that discount. I don't have a pin code." She said, "That code is not a pin code and since you knew it, you are eligible." I've checked online and it shows us at POR for the right dates and shows our balance owed as being about $50 more than it was when we were paying rack rate at ASMo. I have written a letter with the girl's name and EXACTLY what was said in the conversation. I in no way attempted to get a code I wasn't suppose to have. I told her I wasn't eligible. She said I was, even though I didn't have a pin code.

So now I'll wait and see. I've printed the page from the internet that shows our dates, location, tickets, dining plan and balance owed after deposit paid.

Mary