Has anyone had to file a complaint?

[bumbershoot]

And if you knew anything about Disney you would Know how not to stand in 1 and 1/2 hour lines, so it would not be a problem.

Isn't that the truth???!!!!

I complained about a policy, rather than a cm, when I couldn't apply my 5-day park hopper to an ap and have the date begin at the end of my 5-day stay. Crucial, because our fall visit is tied to my kids' school schedule. Anyway, looked online for an executive in the Disney organization (not the top) - took a good guess at his e-mail address....and, bottom line, one of his direct reports honored my request...there's no downside - at the very least, writing it all out and getting it off your chest can be cathartic

That downright sucks that they gave in to you. That's ROTTEN. Unfair, too.

They kindly allow us to use our parkhoppers until you're on the last day, and then upgrade, and still get the next almost year of use, and that's not enough for you?????

If you knew about the policy, you should have timed your first visit better.

sorry but i find the fact that people who are in wheelchairs, walkers, electric scooters and anyother type of mobility device, stupid.

if someone is in a wheelchair, dont care on issue, they do not need to get on the line faster then someone who has been waiting for 40 mins.

now i know this is going to annoy a lot of people, but if you have a broken leg, or a bad hip or a mental impairment, why should you be allowed on teh ride as soon as you get there... i feel sorry for those people, and i understand why they use the exits at most attractions. but why in the world do they get on after a few mins, where example..

last year i was at space mountain, 1hour and 15 minute wait, i did not mind. i saw a lady in a wheelchair having lunch at the pizza place near the enterence as i was walking up to it. now as i was getting onto the last section of queue, that ramp just before you get on, she came in the disabled enterence and got straight on and away with all her party. Now like i said i can understand her having to use the other enterence, but why is it ok for her to get on the ride when i had been waiting, like most other people for 1 hour to ride.

no one has a medical condition that says they must ride it or they will die, so i think they can wait. i had intended on asking someone at guest services why they did that. but i just thought they probably would not know. does this bother anyone else or is it just me.

OK first off, Disneyland was mainly built in the 50s, and most of the lines there cannot fit a wheelchair or ECV through them. Therefore, those in such methods of conveyance *have to* go through a different entrance. Buzz was made after that, so they have wide enough lines and no stairs.

The situation at Space Mountain was very likely a fluke. If she wasn't waiting a while before you saw her entering the main area to board, that's a serious fluke, b/c I've seen many people waiting there (if memory serves). Generally people in the regular lines *think* that people are getting on immediately when they disappear behind exit signs at rides, but in reality they are generally waiting as long, and often longer, for the accessible car, or for the loading of all the people who got in the accessible line before them.

Posts like this drive me batty, b/c it shows the person hasn't thought it through.


OP, I have only made compliments at City Hall, thankfully!!!!

 

[JadeDarkstar]

FAT =well i thought my sister was fat till i just found out as did she its actuely a dieseas she has and couldnt do anything about it i fill awful for how mean ive been to her so think before you speak to a fat person in a wheel chair they may have no other way to get around..dang nice day till this post some of you only think of your selfs get off your high horses

 

[bumbershoot]

I agree to a point...I get really frustrated when a perfectly healthy F*A*T person uses a wheelchair and then goes to the front of the line. Call me nasty, but that infuriates me.

of course there are unseen handicaps - I get that -

People hand you their medical histories when you pass by them? Because how else would you know they are otherwise healthy?

No one has ever given ME their medical histories at Disneyland... Then again, I've never taken a moment of my time wondering if someone "should" or "should not" be in a wheelchair/ECV while there.

 

[audrabolster]

I agree to a point...I get really frustrated when a perfectly healthy F*A*T person uses a wheelchair and then goes to the front of the line. Call me nasty, but that infuriates me.

You can NEVER tell exactly why someone is in a wheelchair. They might be fat, but they might have other health issues as well. You should NEVER judge someone just because they are in a wheelchair. You only come off as ignorant and uneducated.

As for people getting to the front of the line, I feel that everyone should have to wait the same amount of time. If you can't stand out in the sun because of medicine, bring an umbrella or another precaution in case you aren't allowed fast access.

 

[NicksMommy]

People who get mad because people in wheelchairs get on faster are just jealous! Get a life (or be glad you have your life!) I can only imagine being in a wheelchair is not fun!


Advice to people in wheelchairs before you go on the rides stop by city hall and get a disabled pass for you and the number of people with you, you won't have any problems getting on rides quickly... Or so i've been told

 

[toocherie]

Settle down. I've never once been nasty to anyone

ummmmm. Yes you were. You were nasty to any overweight person who has a hidden disability and uses a wheelchair, walker or other assistive device. Including me.

I found your comment highly offensive and prejudicial. You have no idea about my medical history . .. . or any other person using an assistive device -- whether they be skinny (which I would assume would be A-OK with you), fat (which we already know is not) or "normal." Just a question: what if you saw a normal weight person using an ECV . . . . but found out later they were using that because they had been a 3-pack chain smoker all their lives and now had lung cancer as a result? Would you also think they weren't worthy of being at DL?

Oh . . . . and by the way . . . . I am on the Board of a group that raises money to send single women with kids back to college . . . . and was in charge of the March of Dimes campaign in my neighborhood . . . .and raise money for a women's transitional shelter in Santa Ana . . . . oh and I just gave a donation to CHOC on another Disney website. I usually don't talk about all this because I haven't had to justify a remark by showing how "charitable" I am. I have a feeling a lot of people on these boards do similar acts of kindness. So trying to pass off your remark as ok because you raise money for a children's hospital does not give one "extra points."

And I really really try to be nice to everyone on these boards. It makes the days much nicer You should try it sometime.

 

[CrazyDuck]

"I can not wait in line because I have a spastic colon. Can I go in through the fast pass lane?"

I'm gonna try that next time!!!

 

[heathpack]

sorry but i find the fact that people who are in wheelchairs, walkers, electric scooters and anyother type of mobility device, stupid.

if someone is in a wheelchair, dont care on issue, they do not need to get on the line faster then someone who has been waiting for 40 mins.

now i know this is going to annoy a lot of people, but if you have a broken leg, or a bad hip or a mental impairment, why should you be allowed on teh ride as soon as you get there... i feel sorry for those people, and i understand why they use the exits at most attractions. but why in the world do they get on after a few mins, where example..

last year i was at space mountain, 1hour and 15 minute wait, i did not mind. i saw a lady in a wheelchair having lunch at the pizza place near the enterence as i was walking up to it. now as i was getting onto the last section of queue, that ramp just before you get on, she came in the disabled enterence and got straight on and away with all her party. Now like i said i can understand her having to use the other enterence, but why is it ok for her to get on the ride when i had been waiting, like most other people for 1 hour to ride.

no one has a medical condition that says they must ride it or they will die, so i think they can wait. i had intended on asking someone at guest services why they did that. but i just thought they probably would not know. does this bother anyone else or is it just me.

You're kidding, right? Surely you understand that we all live in a society together and that those of us that are well and healthy have an obligation to go a bit out of our way to make things easier on those that are ill?

My 44-year old brother died of a brain tumor just over a year ago. In the last 3 years of his illness he visited Disney twice with his wife and young daughter. They knew he would likely not live to see his daughter to first grade and those trips resulted in some lovely memories for them all. Once he had had radiation therapy and several rounds of chemotherapy, he would tire very easily. He simply would not have been able to do those trips if he had to wait in extensive lines. The reason it's generally considered ok for people in such circumstances to use another entrance and experience a shorter line than you is because they may be dying while you are not. They may be trying to fit as much life as they can in what time they have left. They are probably physically unable to wait in the same line that you can. Surely these are not difficult notions to comprehend.

You are entitled to your own opinion, but it is unkind or insensitive, maybe you should exercise some judgement and consider keeping it to yourself. Uncool, dude.

H

 

[darrendman]

Not to budge in. But I have an unseen handicapped due to a car accident 18 months ago. I'm not going into depth about it, but basically I can walk, but if I am standing for too long, sometimes my nerves will start to spaz and I need to sit. Causing me to constantly leave lines etc. I've provided doctors notes to disney, and the offer me a pass.
They were just telling me recently that they are getting more strict. They had a big meeting about it, saying people have been duplicating passes, using old passes etc. They try to ask you what is wrong without asking what is wrong. Disney is sneaky like that. But my point is. I do see how people do abuse the privilage, I hear other people trying to get the passes almost everytime i pick mine up.
And because I have visible tattoos, I've even been asked by complete strangers why I have the pass.

 

[jimsocks]

" I complained about a policy, rather than a cm, when I couldn't apply my 5-day park hopper to an ap and have the date begin at the end of my 5-day stay. Crucial, because our fall visit is tied to my kids' school schedule. Anyway, looked online for an executive in the Disney organization (not the top) - took a good guess at his e-mail address....and, bottom line, one of his direct reports honored my request...there's no downside - at the very least, writing it all out and getting it off your chest can be cathartic "

bumbershoot :

"That downright sucks that they gave in to you. That's ROTTEN. Unfair, too.

They kindly allow us to use our parkhoppers until you're on the last day, and then upgrade, and still get the next almost year of use, and that's not enough for you?????

If you knew about the policy, you should have timed your first visit better."



Oh BOO HOO Bumbershoot. I had no flexibility as my annual single week in Disneyland is tied to the kids' school schedule. Have you never had to be persuasive in real life and been successful at it? I made my case politely and Disney concluded it was fair and a win-win. How in the world is that offensive to you? Being naive is not a virtue.

 

[Grumpy'sWife4Ever]

This thread has taken an ugly turn.......

OP, I have never had to file a complaint, thank goodness nothing has ever happened to us at DL that would warrant such a thing. It sounds like that for the most part, if you find the right person to talk to, they do what they can to make it better, and that is really about all we can ask, right?

As for the other matter - I am surprised at some of the responses about the wheelchair issue. I would think that it is just enough to be healthy and be standing our own two feet, but I guess gratitude for what we have isn't enough anymore. Now we have to make sure that we not only have this great quality of life, but that no one else finds a way to get any "extras" we can't have because they got sneaky and traded good health for a shorter line at Disneyland.

Do some people lie and take advantage of the situation? Of course. People also lie and park in handicapped spaces, lie and get services and money they don't deserve, lie and get all kinds of good things the rest of us honest folks don't. Those people suck, no doubt. But that is not what we are talking about here. We are talking about having a little compassion in your heart. Is it taking anything away from you because someone gets on the ride twenty minutes before you do? No. But it just could be that the very person you are begrudging would not be able to experience the magic of Disney otherwise.

 

[Corpsebride]

May you never know the pain of being in a wheelchair.

I am not- and the one time I had to get a wheelchair in WDW because I was sick- I did NOT use the exit ramps because I felt like it was taking advantage of the system.

If there is someone who wants to ride Space Mt because they are mentally handicap and I can make their experience a little better by waiting ONE MINUTE for the next train- I will.

I refuse to be that self involved in my own life to think that I deserve to ride it first just because I waited. The pain that people go through when they are wheelchair bound is drastically more than the extra one minute I will have to wait to get on a rollercoaster.

I have to agree with J E N . If you dont need to rely on an ECV or WC, then lucky lucky you! Those people who are in WC or EVC's, at DL I think deserve the extra minutes to get to the front of the line. I mean why not? I dont know what their home lives are like, but man, when I get up I get dressed , play with my dogs go running or hiking and I am healthy. For what ever reason a person is in a WC or an EVC isnt my business, but I have a choice to be caring to strangers healthy or otherwise and show some compassion. Its a personal choice. So, you choose to get steamed about someone in front of you at Space Mountain or what ever getting on before you because they are handicapped? At Disneyland? I guess all I can say is that maybe you might want to count your blessings.

 

[madfelice]

I am not sure whether I should complain or not.
When we were there in June, we went to Ariel's Grotto for dinner with the princesses. We had the photo with Ariel and were seated and someone brought us some water, but that is as far as it went for over an hour. No one took our order, in spite of the fact that I reminded passing waiters twice that we had not yet been served, and everyone around us got their meals and some even finished completely and left while we were waiting simply to be served. Finally, I had had enough. I had 2 hungry children with me one of whom is only 2 and although we had met all the princesses, the OTHER reason we were there was to eat, and I made a rather loud remark about that fact at which point the 3 waiters serving in our area's heads all swung around and still it took 5 minutes to get someone there to take our order. I didn't make a scene because I didn't want to ruin the experience for other people's children who were dining there, but by the time we were served our meals we had 20 minutes to get to our Electrical Parade seating reservations! A manager came and apologized and gave us our meal free of charge just before we had to leave, but it really grated on me that we had had such lousy service! I mean, mistakes happen, but that was a terrible experience particularly both for and with the kids! My daughter was very hungry having just gotten over an illness, and my son is11(enough said for his appetite!). I am not one to complain as a general rule, but even now this really grates on me. Since we are from Australia, we are unlikely to visit Disneyland again for a very long time if ever, and this really annoyed me. Especially as how it was our first night there.
To top it off, there was a group at the next table who were comprised mostly of adults who kept loudly insulting the princesses(You look so much better in bluue, Aurora" "Do you need a puffer pack, Snow White, you sound like you have asthma" and "Grow some backbone Cinderella" were a few of the remarks I heard), so much so that my daughter asked why they were being mean to them! That isn't Disney's fault and i wouldn't bother complaining about that though!
Should I complain?

 

[Disney Dreams]

I agree to a point...I get really frustrated when a perfectly healthy F*A*T person uses a wheelchair and then goes to the front of the line. Call me nasty, but that infuriates me.

Is there a reason you can't just say the word, "fat"? Did it become a forbidden word at some point when I wasn't paying attention? The simple fact that you felt the need to disguise the word concerns me. Tall, short, fat, skinny. People come in different shapes and sizes. Or is it S * I * Z * E * S

...The reason it's generally considered ok for people in such circumstances to use another entrance and experience a shorter line than you is because they may be dying while you are not. They may be trying to fit as much life as they can in what time they have left.

Sorry about your brother. May you have wonderful memories of him. On a completely different note, I have to disagree with you on the purpose of getting to use a different ride entrance. The reason people are able to use different entrances for rides is NOT because "they may be dying while you are not. They may be trying to fit as much life as they can in what time they have left." as you said. Everyone's time is precious. Hopefully,we are all trying to fit as much into life as we can. To say that this is why someone has front of the line access is just plain silly.

Front of the line access is generally given because of a situation that makes "normal" access not possible or extremely difficult. As was pointed out already, many of the queues at DL can't accommodate wheelchairs simply due to space. It is not that someone in a wheelchair's time is more valuable than someone else. It's an issue of access and the simple ability to enjoy the same attractions as everyone else.

I am not sure whether I should complain or not.... Should I complain?

Well, the manager comp'd your meal due to your experience. If you were to complain further, what would you want done? I think that when we as consumers complain, we should know what it is we want as a result of our complaint. You received your meal for free due to the inconvenience. If you were to complain and were asked, "What would you like us to do for you?" what is your reply? If it is to inform Disney of the bad service for possible future improvement, great! If it is to receive some sort of additional compensation in addition to your free meal, you should know what you want from Disney before complaining. JMO

- Dreams

 

[madfelice]

Well, the manager comp'd your meal due to your experience. If you were to complain further, what would you want done? I think that when we as consumers complain, we should know what it is we what as a result of our complaint. You received your meal for free due to the inconvenience. If you were to complain and were asked, "What would you like us to do for you?" what is your reply? If it is to inform Disney of the bad service for possible future improvement, great! If it is to receive some sort of additional compensation in addition to your free meal, you should know what you want from Disney before complaining. JMO

- Dreams

No, I don't want anything for the experience, but it still burns at the back of my mind, although I have not mentioned it myself ever since, but my son talks about how it was pretty horrible and my daughter says she doesn't like ariel since dinner in her restaurant was no fun(honestly two year olds have funny ideas, don't they?). I just say, "Oh, well, that's how it goes sometimes" when they talk about it.
Honestly, I am not one to complain really(it took me over an hour of no service at the restaurant before i did remember). I don't know that it would do any good myself anyway. What's done is done, but it really did upset me. I appreciated the manager comping the meal, but it really still felt pretty awful. It didn't spoil the trip or anything but it was sort of in the back of my mind all the same.
BTW, this is he first time I have brought it up with anyone ever since.

 

[NicksMommy]

No, I don't want anything for the experience, but it still burns at the back of my mind, although I have not mentioned it myself ever since, but my son talks about how it was pretty horrible and my daughter says she doesn't like ariel since dinner in her restaurant was no fun(honestly two year olds have funny ideas, don't they?). I just say, "Oh, well, that's how it goes sometimes" when they talk about it.
Honestly, I am not one to complain really(it took me over an hour of no service at the restaurant before i did remember). I don't know that it would do any good myself anyway. What's done is done, but it really did upset me. I appreciated the manager comping the meal, but it really still felt pretty awful. It didn't spoil the trip or anything but it was sort of in the back of my mind all the same.
BTW, this is he first time I have brought it up with anyone ever since.

2 yr olds know there is something wrong at a restaurant and can communicate that to their parents at a later date thats why they don't like Ariel? wow! That must be caused by the parent's doing... Just saying. You would have thought your DD would have been enthralled by the princessess - totally forgetting about the food (which normally happens at character BLD).

Just to reply about having to complain... Last year when we went to WDW we took my uncle who was in a car accident when he was 18 causing him to not be able to walk but limited distance with a walker, it was also a head trauma so he has the mentality of a 12 year old...

Anyway we were using the fastpass lane which then turns into the handicapped line... For Space mountain, we were going down the steep ramp w/ sharp turns(Disney had not changed this for use of WC) my aunt lost control of the WC and my uncle and his WC came barreling down hitting my cousin and I as well as running my uncle in to the railing...

Yes we got hurt! (went to ER and had to have stitches) Disney had it on videotape and admitted responsibility that the ride had not been remodeled for WC use...Disney rep offered my cousin 16 and I ECV's to use the rest of the trip since it was our first day there... Of course we declined... I couldn't have taken the looks we would have gotten. Which brings me to my last thought - how sad people feel different to be sitting in a WC and some people think they like it. Can you imagine the constant starring? It would make me feel horrible.

 

[J*e*n]

Can you imagine the constant starring? It would make me feel horrible.

That is totally true-- Like I said in an earlier post, I had to get a wheelchair in WDW (on my honeymoon none-the-less!) because I was very sick but still insisted my husband see WOW (since it was his first time).

Like I said before- I utilized NO back door exits and parked my wheelchair and stood in line because it was the right thing to do since I was able to and only had a wheelchair for conveniences. Let me tell you, NicksMommy, it can be embarrassing and there is constant staring. People kept looking at me like "ya right- why are YOU in a wheelchair." Not that its any of their business (especially because I didn't use any of the special setups for wheelchairs that would effect them) but I feel bad for those who have unseen injuries that have to deal with people and their selfish thoughts.

I originally posted this thread just to see how other people have reacted if they had CM experiences....
but wow.
How is it possible for Disney-lovers to not be able to share the Disney love?

 

[Sherry E]

People hand you their medical histories when you pass by them? Because how else would you know they are otherwise healthy?

No one has ever given ME their medical histories at Disneyland... Then again, I've never taken a moment of my time wondering if someone "should" or "should not" be in a wheelchair/ECV while there.

Bumbershoot, I just sent you a PM, in case you happen to check this thread first. I suddenly had a thought/question about a ticket-related issue and wondered if you know the answer before I call Guest Services and wait on the phone for 15 minutes!

 

[toocherie]

" I complained about a policy, rather than a cm, when I couldn't apply my 5-day park hopper to an ap and have the date begin at the end of my 5-day stay. Crucial, because our fall visit is tied to my kids' school schedule. Anyway, looked online for an executive in the Disney organization (not the top) - took a good guess at his e-mail address....and, bottom line, one of his direct reports honored my request...there's no downside - at the very least, writing it all out and getting it off your chest can be cathartic "

bumbershoot :

"That downright sucks that they gave in to you. That's ROTTEN. Unfair, too.

They kindly allow us to use our parkhoppers until you're on the last day, and then upgrade, and still get the next almost year of use, and that's not enough for you?????

If you knew about the policy, you should have timed your first visit better."



Oh BOO HOO Bumbershoot. I had no flexibility as my annual single week in Disneyland is tied to the kids' school schedule. Have you never had to be persuasive in real life and been successful at it? I made my case politely and Disney concluded it was fair and a win-win. How in the world is that offensive to you? Being naive is not a virtue.

It's called "following the rules" rather than trying to get around the rules. It's not Disneyland's problem that your child's school schedule is what it is. When people take advantage of the rules it hurts all of us--and yes, that includes the "allegedly" disabled who lie and take advantage of the system too. I admit there are those out there. But I think most people are honest and follow rules. Otherwise our society would be an even bigger mess than it is.

 

[Mouseaholic!!!]

I agree to a point...I get really frustrated when a perfectly healthy F*A*T person uses a wheelchair and then goes to the front of the line. Call me nasty, but that infuriates me.

Yes, I will be happy to call you that.

Have you considered that their physical condition may be a result of an illness that limits mobility. Many medications cause this as well. A wonderful friend of mine worked very hard to loose weight...and she kept if off for 1 1/2 years until diagnosed with multiple myeloma. The massive cocktail of drugs she took off and on for the next 2 years caused her to gain a great deal of weight...even when she couldn't eat.

Yes, she had an electric chair at WDW....but she was there and experiencing the pixie dust.

How dare you.