We used them last May. No real problems to speak of, but also not exemplary service. The thing I don't like about them is that they contract out to other drivers. For my money, we'll be using Quicksilver again. We used them in December and have used them other times in the past and have ALWAYS been more than satisfied. We tried Murray Hill because it was cheaper, now we know why. For just a few dollars more, I'd prefer to use Quicksilver and ensure a great, comfortable, and superior transfer.