HARD ROCK HOTEL information

[Tiggr88]

When I made my reservaton for HRH 8/24 - 9/1, I was told that they could guarantee connecting rooms if I had garden view, so I went with Garden View rooms. I've confirmed a couple of times since. We'll see what happens when we get there.

 

[kevin harrison]

Does anyone know if you get free wireless at HRH with All Access membership?

I know I read that you get free wireless with Loews First at the other two hotels, but thought I also read that you got it at HRH with All Access, but now can;t find it. Maybe I imagined it.

If not, does anyone know what the charge is for internet?

Thanks!

There is free wireless in the lobby, in room it is $9.99 for 24 hours.

 

[SharkyGoddess]

Does anyone know if you get free wireless at HRH with All Access membership?

I know I read that you get free wireless with Loews First at the other two hotels, but thought I also read that you got it at HRH with All Access, but now can;t find it. Maybe I imagined it.

If not, does anyone know what the charge is for internet?

Thanks!

I just checked the HRAA membership benefits page and it does not list wireless. We were told by a HR employee that there is free wireless in the hallways, lobby and pool area.

 

[seadd67]

yep this Is true!. We had to pay In our room. But It was free In the lobby and by the pool.

 

[cuddles]

Well made our reservation yesterday and already not impressed. They charged my credit card almost 70.00 more than they are supposed to. Yes I know the exchange rate makes a difference but not that much difference between US and Canadian dollars right now. Called reservations and not surprised they couldn't help me, said I have to call accounting back between 9- 5 tomorrow so not a good start but we will see what happens when I call tomorrow.

 

[ladeedeb]

Well made our reservation yesterday and already not impressed. They charged my credit card almost 70.00 more than they are supposed to. Yes I know the exchange rate makes a difference but not that much difference between US and Canadian dollars right now. Called reservations and not surprised they couldn't help me, said I have to call accounting back between 9- 5 tomorrow so not a good start but we will see what happens when I call tomorrow.

I don't know if this would be the same case, but my deposit was larger than one night of my stay due to the difference in prices for each of the days, as well as discounts I received on the room. Maybe this is why it was higher than you expected? Hope you get it taken care of.

 

[cuddles]

No it wasn't the hotel that put the extra charge on the credit card it was VISA!!! Apparently VISA holds 15% on top of the actual cost for incidentals!!!!
But I also asked HRH how much they hold for nightly incidentals when you check in and they said $200.00 a night!!!! That's crazy, that's an extra 1000.00 for the week on top of the room cost!!! Think we will be staying off site as that is crazy!!! Doubletree here we come, unless I win the lottery!

 

[SharkyGoddess]

No it wasn't the hotel that put the extra charge on the credit card it was VISA!!! Apparently VISA holds 15% on top of the actual cost for incidentals!!!!
But I also asked HRH how much they hold for nightly incidentals when you check in and they said $200.00 a night!!!! That's crazy, that's an extra 1000.00 for the week on top of the room cost!!! Think we will be staying off site as that is crazy!!! Doubletree here we come, unless I win the lottery!

We're staying at HRH and there was only a one time deposit.

 

[cuddles]

Yes we know there is only a one time deposit, it' s how much they are taking for a deposit that is in question and the funds they hold against your CC once you check in.

 

[SharkyGoddess]

Yes we know there is only a one time deposit, it' s how much they are taking for a deposit that is in question and the funds they hold against your CC once you check in.

The amount held from your CC is only that which you are using (ie. room, wet bar, fridge, parking... etc) if you CHOOSE you can request extra be held for room charges and such, but they do not just keep $200 per night unless requested. So if you are not renting anything extra for the room, are not parking and do not take the wet bar key then you can request no extra fees be held. It is an option.

Personally it sounds as if you are trying to find reasons not to stay at HRH, so your decision to stay offsite is the best one for you. I wanted to make sure the correct information was posted for other people who are planning on staying.

 

[cuddles]

No I am far from trying to make excuses for not staying there, I am just in tune with extra charges that I don't want, I have been burnt before so now I am extra careful and watch everything. I have to be, I am not rich and I am saving almost every penny for this vacation and I don't want to get to go on vacation, go to use my credit card and have it declined for reasons unknown.

That being said I am quite happy with the results after having spent the day corresponding with a lovely lady in accounting who explained to me how the holds worked and she explained to me that I could use those funds held for purchases in the park etc instead of using cash and also if I wanted I could refuse the holds at check-in and just won't have charge to room privileges in the park. I am quite pleased how prompt Universal got back to me and made me feel much more confident about staying there.

As for the poster before me who says it looks like I am making excuses? This is a forum for people to share their experiences negative or positive and maybe someone else might be in my position at check-in and be surprised by the extra chargeor may have more than the allotted amount put on their credit card for a deposit as in my case. Fortunately my negative turned into a positive.

 

[Debs Hill]

Please could anyone tell me what they have had as offerings in the club lounge for breakfast and evenings? Any photos? Were you impressed?!
Debsx

 

[JessicaR]

Please could anyone tell me what they have had as offerings in the club lounge for breakfast and evenings? Any photos? Were you impressed?!
Debsx

CL at HRH breakfast - bagels, butter. cream cheese. honey buns, cookies, cereal, milk. Coffee, juices.Hot cocoa. Honestly HR CL least impressive of the three. And yet, most impressive of my teens.

In the evening they were big on veggies with dips and cheese and crackers. One other item like a mexican thing. It was all OK cause we enjoyed our atmosphere. Howvere honestly, PBH and RPH blows the offerings away.

 

[Debs Hill]

Thanks Jessica. Did they have any snacks during the day, or things you could substitute for a light meal/desserts?
Debsx

 

[JessicaR]

Thanks Jessica. Did they have any snacks during the day, or things you could substitute for a light meal/desserts?
Debsx

They had water, soda and bags of chips, pretzels. Desserts as far as I recall were just cookies and maybe brownie like items. Honestly HRH offered the least amount of CL amenities compared to RPR and PBH.

 

[SmallWorld71]

CL at HRH breakfast - bagels, butter. cream cheese. honey buns, cookies, cereal, milk. Coffee, juices.Hot cocoa. Honestly HR CL least impressive of the three. And yet, most impressive of my teens.

In the evening they were big on veggies with dips and cheese and crackers. One other item like a mexican thing. It was all OK cause we enjoyed our atmosphere. Howvere honestly, PBH and RPH blows the offerings away.

I agree with Jessica about the offerings. Just wanted to add oatmeal, toast and plain croissants to the breakfast menu.

There was also fresh fruit (usually melon and pineapple) each evening along with the veggies and cheese and crackers. There were also two hot and one cold appy in addition each evening. Things like mini meatballs, eggplant, chicken wings, mini corn dogs, Texas caviar, coleslaw and the like. Nothing fancy. Beer and Wine are also offered in the evening.

 

[nezy]

We are planning to go to the WDW/Univ area in FEb. I have heard the great things about staying on Univ property to get the "skip the line" advantage. Other than staying at the Univ prop hotels is there another way to get a "fastpass"? The room rate we got was $300 to $339 for the time we are going. We would only stay a night or 2 as we have a time share for the rest of the trip. Therer are 6 of us-so 2 rooms. The only reason we would stay on prop is for the advantage of line priority aspecially for the Harry Potter attraction.

My question is that worth it? and is there another option?

Thanks.

 

[SmallWorld71]

We are planning to go to the WDW/Univ area in FEb. I have heard the great things about staying on Univ property to get the "skip the line" advantage. Other than staying at the Univ prop hotels is there another way to get a "fastpass"? The room rate we got was $300 to $339 for the time we are going. We would only stay a night or 2 as we have a time share for the rest of the trip. Therer are 6 of us-so 2 rooms. The only reason we would stay on prop is for the advantage of line priority aspecially for the Harry Potter attraction.

My question is that worth it? and is there another option?

Thanks.

You can buy a Universal Express pass. I am not sure of the price as it varies throughout the year. This would give you front of the line access. The BIG difference (to the best of my knowledge) is that it is only good for one time on each ride as opposed to the unlimited front of the line access that you get by staying on property.
Also, just so you know, there is no front of the line access for Harry Potter and the Forbidden Journey (just the coasters in WWOHP). Your best bet on Forbidden Journey is single rider which is open to anyone. Although, I do recommend going through the regular line once to see the details inside of the castle.
My Disney experience tells me that Feb. is pretty quiet with the exception of President's Week which next year is Feb. 19-27. If that is the week you are going, it may be worth the extra $ to stay onsite.

 

[Meredith]

First - if you are spoiled and already know about on-site FOTL passes, go for it. Otherwise, if you go in the off season, you probably will just get a glimpes of the peope who always get on b4 you and wonder why?? lol Second, HRH club was most definitely least impressive of HRH and RPR. RPR ROCKED!!! The room is HUGE! Seats always available, tables always clean, TONS of food, never had to wait for them to replenish.

RPR is BEAUTIFUL, HRH is AMAZING.. everyone please remember... these are both 4-4.5 star hotels. Those are not Disney or Universal ratings, those are global ratings. These are both amazing hotels.. park perks aside, I'd stay at either anytime!!

 

[ttree]

does the club lounge have outside patio? would like to smoke with morning coffee or eve beer/wine?