HalloweenTime at DLR Superthread #4

[leslieboehm]

Just called the phone number, waited on hold for 30 mins, and was told they are not available yet, though they should have been at 7AM. Was told to call back this evening and, basically, to relax and that they won't sell out today. Guess I sounded more stressed about it than I intended, lol. Will wait for someone else to get through before calling again.

 

[BayGirl22]

I saw that same note and at first I wondered if it meant that each person using the AP priced tickets have to have an AP. However, the wording isn't entirely clear to me and it might just mean that you have to show that someone in the party has a valid AP which was needed to purchase the ticket. This could also be an issue for folks that have a valid AP now, but their AP ticket expires before the event date. It is new language that wasn't included in past years, so exactly what is meant is not clear to me.

The further muddy the water, the eTickets do not have that same language on it, but it does say "Annual Passholder" at the top.

I'd like to assume it means you need just 1 AP, but the wording "for each pass purchased" has me concerned. Hopefully its just standard text.

I know they won't sell out quickly but I'm off today and just want to get it taken care of. Really didn't want to do this over the phone. I've been on hold for 17 minutes already.

Just called the phone number, waited on hold for 30 mins, and was told they are not available yet, though they should have been at 7AM. Was told to call back this evening and, basically, to relax and that they won't sell out today. Guess I sounded more stressed about it than I intended, lol. Will wait for someone else to get through before calling again.

They are up on the site if you have an AP. Its letting me purchase online. Or are you calling as a Visa cardholder?

 

[titansgal]

Waited on hold for 30 minutes only to be told that they still aren't in the system. Ugh! Now the million dollar question is when to try back? Should I keep calling back to back,or give it about 30 minutes? Decisions decisions!

 

[DisneyJamieCA]

Bought my tickets online (AP holder)!!! Happy Dance!!! Going to the Oct 17th party

 

[BayGirl22]

I got through and confirmed - an AP holder can still buy up to 8 tickets for anyone, non-AP holders included. Just one AP needs to be shown at the gate.

He also said their systems are not up to sell tickets yet, the only way to buy them is online.

 

[DisneyJamieCA]

I just tried to purchase my advance tickets to MHP over the phone with my Disney Rewards Redemption Card. Unfortunately, DLR's computers haven't been loaded with the tickets yet. The CM I spoke to suggested that I try again in about an hour, which would be about 8:15 in CA. He also answered a question I had been wondering about which others may find useful...Photo Pass Photographers WILL be present at MHP! Looking forward to my first visit to DLR!

When we went 2 years ago, there were Photopass photographers every where during the party. Even though it just a weekend trip for us, it totally made PP+ worth it!

 

[figment_jii]

It also isn't giving me the passholder price for the 10/22 tickets, and of course the line is busy. I signed in as an AP holder. ARGH. Can you ask that too if you get through? Thx

I noticed that the price for 10/22 and 10/27 are both $63 (the general public price), so I'm wondering if they decided to eliminate the AP/DVC/Visa discount on those nights. Given how close they are to Halloween, I wouldn't be surprised.

Just called the phone number, waited on hold for 30 mins, and was told they are not available yet, though they should have been at 7AM. Was told to call back this evening and, basically, to relax and that they won't sell out today. Guess I sounded more stressed about it than I intended, lol. Will wait for someone else to get through before calling again.

Yeah, I agree with the CM (for once!). The tickets are not going to sell out in one day. I'd be utterly stunned if anything sold out out before the general public sale begins.

They are up on the site if you have an AP. Its letting me purchase online. Or are you calling as a Visa cardholder?

At this point, it looks like Visa card holders have to call in to purchase tickets. I remember this happening last year as well; it took a bit for the tickets to show up in the system.

Waited on hold for 30 minutes only to be told that they still aren't in the system. Ugh! Now the million dollar question is when to try back? Should I keep calling back to back,or give it about 30 minutes? Decisions decisions!

I'd give it some time so you know the tickets are in the system.

 

[sgrap]

Got through . . . CM is saying that AP holders can buy fine even for non AP's (within the limit). He is asking a manager about the price problem with 10/22


Online help says you can purchase up to 8 tickets with your AP and can use them for family members.

 

[Kilala]

I have noticed that they are late this year in releasing the tickets this year.

 

[DisneyJamieCA]

Am I right in recalling that there can be a delay between purchasing online and the email coming through? Now I am impatiently waiting for the email with my tickets to come through!

 

[sgrap]

You can only buy 8 tickets in one transaction. So if you want to buy tickets for separate nights, more than 8 total, you have to do them in separate transactions. Sounds like it is fine for AP holders to bring non-AP holders with them when using the tickets.

Am I right in recalling that there can be a delay between purchasing online and the email coming through? Now I am impatiently waiting for the email with my tickets to come through!

Mine came through about 5 minutes later. I bought the 10/24 tickets, still waiting for them to clear up the AP pricing on 10/22. If you look here, the pricing for 10/22 is listed at $56, but not when you go to buy them. https://disneyland.disney.go.com/events-tours/mickeys-halloween-party/

 

[Sherry E]

I just tried to purchase my advance tickets to MHP over the phone with my Disney Rewards Redemption Card. Unfortunately, DLR's computers haven't been loaded with the tickets yet. The CM I spoke to suggested that I try again in about an hour, which would be about 8:15 in CA.

He also answered a question I had been wondering about which others may find useful...Photo Pass Photographers WILL be present at MHP!

Looking forward to my first visit to DLR!

PhotoPass photographers are always at the MHP!

 

[DisneyJamieCA]

Mine came through about 5 minutes later. I bought the 10/24 tickets, still waiting for them to clear up the AP pricing on 10/22. If you look here, the pricing for 10/22 is listed at $56, but not when you go to buy them. https://disneyland.disney.go.com/events-tours/mickeys-halloween-party/

Mine still haven't come through

 

[zozmd]

CM told me their computers still aren't able to process my tickets to MHP using my Disney Visa Rewards card by phone. There is no online option for this. I'll try again later...much later. Beautiful day here...must go outside and live life!

 

[Swtonscrappn]

I just tried to call the number and it came up disconnected.

 

[DisneyJamieCA]

I just tried to call the number and it came up disconnected.

I got the same thing. What number are people calling.

(Sherry, this is the number listed in the FAQ)

 

[titansgal]

I got the same thing. What number are people calling. (Sherry, this is the number listed in the FAQ)

I called (714) 781-4400 and he told me it was right number, but tickets aren't in system yet. Maybe it's overloaded with calls now?

 

[DisneyJamieCA]

I called (714) 781-4400 and he told me it was right number, but tickets aren't in system yet. Maybe it's overloaded with calls now?

When I tried it had a recording that said the line had been disconnected or is no longer in service. Just tried again and got the same thing. Hmm...Maybe they took it down until the tickets are available over the phone? I just wanted to see if they could look up my tickets since they still haven't been emailed. I am not patient today!

 

[Sherry E]

I called (714) 781-4400 and he told me it was right number, but tickets aren't in system yet. Maybe it's overloaded with calls now?

That's the number I have in the FAQ, I think, correct? (I can't remember off hand without looking at it.)

I think that the phone lines get overloaded and sometimes a message pops up that indicates the line is not valid or not working or not in service or whatever -- that has happened to me when I have called other non-Disney numbers that got very busy. They get slammed with calls all at once and the phone lines jam up.

The number I have in the FAQ is the same one that I know at least some people were using in the past, but there is probably more than one way to get to the ticket lines (through various automated system options!).

I think they're just overloaded right now. People are afraid their nights are going to sell out immediately (they won't) and are anxious to get in!

 

[figment_jii]

Am I right in recalling that there can be a delay between purchasing online and the email coming through? Now I am impatiently waiting for the email with my tickets to come through!

When I tried it had a recording that said the line had been disconnected or is no longer in service. Just tried again and got the same thing. Hmm...Maybe they took it down until the tickets are available over the phone? I just wanted to see if they could look up my tickets since they still haven't been emailed. I am not patient today!

Did you get the email confirmation yet? It 's titled "Disneyland Confirmation" and comes from "Disneyland Reservations"? If you've gotten that one, that's how you get your tickets (they aren't email the pdf anymore). At the bottom of the email is a link that says "View of Print Your Disney eTickets". Click that and it'll take you to your tickets and you can print them or print them to pdf.