I was at Universal when Gringotts opened and I had broken my foot and my husband was pushing me in a wheelchair. We got there insanely early, front of the line and everyone just ran by us. It was heartbreaking knowing we'd be so far in the back of the line after waiting for so long. Until we rolled up to the line and a cast member told us to follow her to the handicap entrance. The look on everyone's face as we rolled right by the line and into the front of the line was priceless. We didn't ask to go in front, that is what they did then at this ride. We were so happy that everyone who ran by us and actually bumped our young children as they did watched us roll right by. So I'm hopeful they still treat people who are handicap or injured the way we were treated that morning. We did not have an assistance pass and never used one the time we were there.I just don't understand why they're doing it that way. During opening weekend, they had fencing set up so that it was a narrower pathway that prevented people from passing each other (and let them fill up most of the line right away without having to hold the crowd at Seuss).
It's unsafe for people to run, but with the current system, it's the only way to get on the ride quickly, so Universal is causing it to happen - they're telling people not to run with their words, but their actions (doing nothing to enforce that) tell people to do the opposite. Universal is not helpless here - they are causing the running by not having a better system in place.
It's also utterly unfair to anyone with physical/health difficulties that make it impossible to run. Bad enough that they're punishing those of us who choose to follow the rules, but they are making it impossible for someone with a cane or wheelchair, etc. to get to the ride in the front of the group, no matter how early they are at the gate.
It would be such an easy fix - either put the extra fencing back up and keep people in a line right from the start, or at least block off one of the two paths through Seuss and actually walk the group back to the line the way they do at Disney. This free-for-all is dangerous and unfair and starts off a lot of peoples' days with a bad taste in their mouth (for missing out because they're trying to do the right thing). And it's just totally unnecessary.