Queenie
Mouseketeer
- Joined
- Jan 4, 2005
As no one seems to have written up anything detailed about the first aid facilities and medical care available at DLP, I thought I’d write this up as my first post. I’ve just returned from DLP for a New Year’s weekend trip with my housemate. Unfortunately I was struck down by that awful stomach flu that’s been going round so I didn’t get to do as much as I wanted. However it did put me in the position to write a bit about what’s available in case anyone is worried about the traeatment and care available.
Disneyland Park
Facilities:
First aid is just by Main St and is marked on the park maps clearly; it’s quite hidden when you’re actually looking for it though, presumably because a clearly visible medical area would detract from the magic. You first go into a very plush reception area where you are greeted by a doctor. Inside it’s very clean and looks like a small hospital ward with beds and curtains to shield the people in them from prying eyes. There are some pictures of the parks on the walls and old Disney film posters to look at. There are toilet facilities just near the beds. A little girl who was in at the same time as me was given a colouring book and crayons to entertain her while she got better.
Staff:
When we went there were two doctors, one was English and one was French. Although both could converse in the both languages, you were treated by whichever language you spoke, e.g. as I’m English, I was treated by the English doctor. This is a huge relief as it means you’re not trying to get across how ill you feel to someone who doesn’t speak English that great! All the doctors were very friendly. They were happily giving out advice to worried parents and told everyone to come straight back if they felt ill again. You never felt like you were wasting their time or that they wanted you to hurry up.
Treatment Etc:
They let you stay in there as long as you want to sleep and check in on you every 15/20 mins. I was given pain killers and some pills to stop the symptoms of the stomach flu and I was never charged for any of the health care or medication I was given even though I used a lot and was in there several hours. You’re pretty much left to your own devices but the staff are always nearby and come as soon as needed. It’s very quiet and peaceful with no noise at all from the parks so you can sleep off any sickness, especially as each bed has it’s own light that can be turned off. In reception you can get advice about where to buy baby food.
Walt Disney Studio’s Park
Facilities:
The first aid room in this park is to the left as you enter the park, before you go through Studio 1. As with the Disneyland Park it’s down a back alley (the back alley characters go down when they’ve finished their stint signing autographs). It too is laid out like a hospital ward but is slightly smaller than the first aid department in the other park. There are toilets and private beds for everyone with chairs for visitors to sit on by each bed. I saw some basic emergency equipment in case of severe accidents and there was what appeared to be a parking lot directly behind it that was always clear, probably an ambulance bay.
Staff:
One French doctor and one English doctor, again you were treated by the appropriate one. Again they were very nice and made you feel welcome. I was given water whenever I needed it and they checked in frequently to see how you were doing. They too were giving out advice to anyone who needed it, even during their lunch break.
Treatment Etc:
I didn’t need any pills this time but a woman next to me who had been badly injured by her car door was given pain killers immediately when she arrived. There was a ready supply of sick bags nearby and water was constantly available. You could stay as long as you needed to sleep it off in the dark beds. Again, no one got charged for any pills or medical care.
Hotels:
We stayed in the Explorer’s Hotel so this is based around that hotel’s procedures. I woke up in agony and my housemate had to get up and find help. He went down to reception who immediately called out for a local doctor. They took our room number and said he’d be there within an hour and they’d send him straight up.
The doctor arrived at our room after about 45 minutes. He did some basic tests (stethoscope, “say ahh” that kind of thing), then gave me a choice between a pain killing injection and a pill. As I was being sick I had to choose the injection - noooo! He also left me a few pills to take after half an hour or so. He wrote out a massive prescription (5 different types of drugs!) and filled in a form for our insurance without us having to ask (this was for his treatment and the prescription.) After he left my housemate took the prescription down to reception. They phoned a local pharmacy and had the drugs delivered to the hotel with a few hours. Only then did we notice the doctor had left all his equipment in our room, d’oh! This stuff did cost unfortunately, the doctor was 80 euros and the drugs around 40 euros but this should be covered by our travel insurance.
Hope that’s helped anyone with kids or those worried about what happens to you if any of your party gets sick during your stay. We were treated very well all the way through. And remember to buy travel insurance! I’ve never been so glad I spent £7!
Disneyland Park
Facilities:
First aid is just by Main St and is marked on the park maps clearly; it’s quite hidden when you’re actually looking for it though, presumably because a clearly visible medical area would detract from the magic. You first go into a very plush reception area where you are greeted by a doctor. Inside it’s very clean and looks like a small hospital ward with beds and curtains to shield the people in them from prying eyes. There are some pictures of the parks on the walls and old Disney film posters to look at. There are toilet facilities just near the beds. A little girl who was in at the same time as me was given a colouring book and crayons to entertain her while she got better.
Staff:
When we went there were two doctors, one was English and one was French. Although both could converse in the both languages, you were treated by whichever language you spoke, e.g. as I’m English, I was treated by the English doctor. This is a huge relief as it means you’re not trying to get across how ill you feel to someone who doesn’t speak English that great! All the doctors were very friendly. They were happily giving out advice to worried parents and told everyone to come straight back if they felt ill again. You never felt like you were wasting their time or that they wanted you to hurry up.
Treatment Etc:
They let you stay in there as long as you want to sleep and check in on you every 15/20 mins. I was given pain killers and some pills to stop the symptoms of the stomach flu and I was never charged for any of the health care or medication I was given even though I used a lot and was in there several hours. You’re pretty much left to your own devices but the staff are always nearby and come as soon as needed. It’s very quiet and peaceful with no noise at all from the parks so you can sleep off any sickness, especially as each bed has it’s own light that can be turned off. In reception you can get advice about where to buy baby food.
Walt Disney Studio’s Park
Facilities:
The first aid room in this park is to the left as you enter the park, before you go through Studio 1. As with the Disneyland Park it’s down a back alley (the back alley characters go down when they’ve finished their stint signing autographs). It too is laid out like a hospital ward but is slightly smaller than the first aid department in the other park. There are toilets and private beds for everyone with chairs for visitors to sit on by each bed. I saw some basic emergency equipment in case of severe accidents and there was what appeared to be a parking lot directly behind it that was always clear, probably an ambulance bay.
Staff:
One French doctor and one English doctor, again you were treated by the appropriate one. Again they were very nice and made you feel welcome. I was given water whenever I needed it and they checked in frequently to see how you were doing. They too were giving out advice to anyone who needed it, even during their lunch break.
Treatment Etc:
I didn’t need any pills this time but a woman next to me who had been badly injured by her car door was given pain killers immediately when she arrived. There was a ready supply of sick bags nearby and water was constantly available. You could stay as long as you needed to sleep it off in the dark beds. Again, no one got charged for any pills or medical care.
Hotels:
We stayed in the Explorer’s Hotel so this is based around that hotel’s procedures. I woke up in agony and my housemate had to get up and find help. He went down to reception who immediately called out for a local doctor. They took our room number and said he’d be there within an hour and they’d send him straight up.
The doctor arrived at our room after about 45 minutes. He did some basic tests (stethoscope, “say ahh” that kind of thing), then gave me a choice between a pain killing injection and a pill. As I was being sick I had to choose the injection - noooo! He also left me a few pills to take after half an hour or so. He wrote out a massive prescription (5 different types of drugs!) and filled in a form for our insurance without us having to ask (this was for his treatment and the prescription.) After he left my housemate took the prescription down to reception. They phoned a local pharmacy and had the drugs delivered to the hotel with a few hours. Only then did we notice the doctor had left all his equipment in our room, d’oh! This stuff did cost unfortunately, the doctor was 80 euros and the drugs around 40 euros but this should be covered by our travel insurance.
Hope that’s helped anyone with kids or those worried about what happens to you if any of your party gets sick during your stay. We were treated very well all the way through. And remember to buy travel insurance! I’ve never been so glad I spent £7!
