Guests who are unable to safely climb stairs while in standby line

[NightGuardianAngel]

If the standby line requires guests to climb and navigate stairs and the guest has a physical disability that renders them unable to safely climb the stairs, how can they still participate if they do not qualify for the DAS pass and the guest does not wish to purchase Genie Plus or Lightning Lane.

 

[SirDuff]

All rides have accessible (stairless) lines. Just ask the CM and they will direct you (the access point differs depending on where in the line the stairs occur).

 

[SueM in MN]

All rides have accessible (stairless) lines. Just ask the CM and they will direct you (the access point differs depending on where in the line the stairs occur).

Exactly.
DAS is not needed to avoid stairs. Just tell the CM you need to avoid stairs

 

[robinb]

The CM will direct you to the non stair entrance immediately or give you a return time on your MB just like a DAS.

 

[Simba's Mom]

The only ride I can think of with stairs in the queue is TSMM, and there's always a CM before the stairs to send you another way. Are there any other rides with stairs in the queue?

 

[SueM in MN]

The only ride I can think of with stairs in the queue is TSMM, and there's always a CM before the stairs to send you another way. Are there any other rides with stairs in the queue?

Yes, Midway Mania has stairs in the queue for one track. If that track is not in use, CMs will direct you to the accessible boarding area.

Splash Mountain has stairs in the main queue with a bypass & waiting area right before getting to the stairs.

Big Thunder Mountain has a couple of shallow steps in the Standby line right at the entrance (next to where guests scan to use the Lightning Lane). The LL is ramped and there is a rope that can be opened to let guests in the Standby line into the LL for a few feet to bypass the steps.

There are a few others; post 28 on Page 2 of the disABILITIES FAQs has more info and also info about attractions with moving walkways.

 

[Betty Rohrer]

If the standby line requires guests to climb and navigate stairs and the guest has a physical disability that renders them unable to safely climb the stairs, how can they still participate if they do not qualify for the DAS pass and the guest does not wish to purchase Genie Plus or Lightning Lane.

all standby lines have a way around the stairs for wheelchairs. I walk with a cane and have been sent that way without even asking, no DAS needed. for sure have done this at Splash Mountain and Toy Story Mania