As I stated earlier in this thread we stayed at the Poly from8/18-8/26 and loved it. captain cooks was sometimes crowded but there were always seats outside. I found it easy to order pay and pick up although I have to say there is little to no room when your trying to get around the cashier and people who are getting condiments and such. My family was paying for the dining plan and worried about what may be the nightmare of the new captian cooks layout. We used the plan there for meals, sometimes breakfast- once for a late lunch and once for early dinner without a problem. Perhaps it was just overcrowded due the free dining that was going on while you were there. I did notice on the last day of our stay the whole place seemed a little more crowded.