Grand Floridian RPC=Really Poor Concierge

[Janet2k]

Laurie and WeLoveDisney, I'm glad to hear that you still had a lovely vacation in spite of the problems with the RPC staff. The turning point for us during our GF vacation was when my niece said to me, "Aunt Janet? What will the concierge screw up for us today?!!!" And it began to become a game. Isn't that ironic?

We tried really hard to laugh about the daily screw-ups, but I tell you, the one that broke my heart was the cancellation of that birthday/fireworks cruise. I was actually in tears over that one as I sat before the RPC staff asking them to find out what had happened to our cruise. When it was *mysteriously* cancelled, we were told that fireworks were also *cancelled* for that night, so the RPC staff booked us a last-minute dinner reservation for Citrico’s instead. We arrived at Citrico’s at the time that our cruise would have begun had it not been cancelled. My party of seven was led to a wonderful table that was located next to the windows of the restaurant. As we were being seated, I heard a distant *BOOM* and my heart stopped. I asked my husband and sister, “Was that the sound of fireworks?” They said that they hadn’t heard anything. Then I heard another *BOOM.* This time they heard it, too. I about died. I excused myself from the table and immediately went up to the RPC lounge. I sat down before a concierge Cast Member as tears streamed down my face. I said that someone had cancelled my birthday/fireworks cruise and that I was also told that the fireworks were cancelled for that evening. I asked the Cast Member if she could hear the fireworks going off across the lagoon because I was certainly hearing them. She said, yes, she could hear them, and that she would definitely look into this issue for me. Silly me, I actually believed her and the other concierge Cast Member that my husband had spoken to earlier that day. As I stated before, no concierge Cast Member took the initiative to contact us regarding this subject during the rest of our vacation. I do know one thing; had I been the Cast Member who had a heartbroken guest asking me to look into what had happened, I would have made sure that I followed through with the request. But I wasn’t the Cast Member, and none of them followed through with the request (and other issues).

Since I’m on the subject of that vacation, I should mention another problem that would have broken my heart had other GF Cast Members (non-concierge) not intervened. Let me preface it by stating that my sister had been going through a horrible divorce and I wanted our vacation to be as close to perfection as it could be. Since the GF concierge staff had burned me during a prior stay, I made a majority of my PS reservations myself. The funny thing is that the GF concierge staff even messed up a few of those PS reservations. Case in point -- I had the Pirates Cruise booked for three of the children in my party. I did not go through the GF concierge for that reservation; I made it by dialing Disney Dining myself. When my GF vacation began, I received a beautifully printed itinerary upon check-in. On that itinerary was the starting time for the Pirates Cruise, along with a note to arrive 15 minutes prior. On the morning of the Pirates Cruise, we arrived at the GF marina 15 minutes prior to the starting time, just like our itinerary had stated. We noticed there weren't any children at the marina, which I found odd since I knew that the Pirates Cruise normally sells out in advance. When I attempted to sign my children in for the cruise, a Cast Member told me that the cruise had already left. I asked when and was told several minutes ago. I asked how could that be since our itinerary stated that the boat wasn’t due to leave for another 15 minutes? One of the marina Cast Members said, “Oh, you’re a concierge guest? The concierge has been messing up with the starting time of the Pirates Cruise for weeks now. We’ve told them time and time again that the starting time that they have is wrong.” I just about died when I heard those words. The Cast Member took one look at me and could see the tears welling up in my eyes. He said, “Put some life jackets on those kids and I’ll personally shuttle them over to the cruise myself!” I couldn’t believe his kindness. So we put life jackets on the kids and they boarded one of the Shore Patrol boats. I have a picture of that posted here: click here to view it.

If it weren’t for the kindness of the GF marina staff, that day would have been another heartbreaking one for me. I thank my lucky stars that my children were able to attend the Pirates Cruise. They had a wonderful time and my daughter has been hooked on that particular activity ever since. “Yo ho! Yo ho! A pirate’s life for me!” Of course if I had my way, it would be “Off with their heads!” for a few of the GF concierge Cast Members (hee hee)! Arg!

 

[Neeter]

You know after reading this thread I am perfectly content in saving over $400, staying at ASMO, and receiving their excellent service (even though not concierge) again next year!

 

[MJS]

Janet 2K - Every time I read about what happened to you my blood pressure goes up! Ugh!

 

[sixcats]

Wow I'm amazed at the posts here. We had a lovely stay in RPC in July. The staff new our name and room number before we ever approached the desk. They took care of anything we asked for help with.
We stopped into the lounge after 10:00 pm our first night. The hostess went in the back and brought out an entire tray of desserts and some wine even though we didn't ask and the lounge hours were over. We didn't get towels animals but the housekeeper was especially pleasant and kept the room spotless. I'm sorry you weren't so lucky.

 

[Wendi]

First let me start off that I love the GF. (looks that is) We had a problem there several years ago, and you could call and call till you are purple in the face and the odds of getting Georgina are NONE. She will not return calls, you will always get her assistant and he sounds like a tape recorder. I would agree that writing a letter to the hire ups is the way to get a response. Also, by sending Georgina a copy of the letter with a note stating something to the fact that after repeated tries to speak to you I have sent the following letters to (add all there names) with the hopes that someone who pays over $500 a night with a large family and many rooms in a concierge level does NOT get treated like this again. I did and boy did they respond quickly. I even got a call from Georgina earseek: isn't that a shocker!). She was very nice as was I because I am always as curtious as possible with others, but she said that she would address the issues and take care of it. I have a letting in front of me with an nice offer to return. I won't but it was nice of her to offer. Unfortunately, it sounds to me that there is a BIG Management issue and the direction of the Concierge is doing them more harm than good. We found as your husband did that the front desk knew more than the Concierge Desk could ever think of knowing. And yet, there claim to fame is the private, one on one service that beats the "FRONT DESK" service. Give me the front desk any day. I have stayed at the YC Concierge and will be staying at the Poly Concierge in January and these are two resorts that get a big thumbs up from me. The castmembers at BOTH are very INFORMED!
I am so sorry that they could NOT give you the little extra's that many have gotten or even given your mom & dad that little extra for the simple fact that this was a Special Time for your family. Atleast they are both here and it didn't entirely ruin the vaction.
I hope you get some help and understanding from Disney, after all with there stock so low and profits down; they need people like us to keep coming back. One time wonders do them NO good.
Wendi

 

[ducklite]

I'm another guest who was more than very UNhappy with the GF concierge service. I enjoy the resort (although it's NOT my favorite) but have NO desire to EVER use their concierge DISservice again.

We've stayed concierge in other WDW resorts and they all met or exceeded our expectations. GF concierge had worse service than the AS guest service people (who I've also had my share of issues with).

Want spectacular concierge service? Head over the the AKL.

Anne

 

[Wendi]

I just ran out to the post office and all the way there and back I kept thinking about this topic. Isn't it so sad that the Main Hotel at Disney World, that gets your attention and people want to try is so terrible. Most people will do the "Splurge" for Concierge only a few time if not only once. They claim to be "The Best", yet let 90% of the people down and make them feel as if they wasted there money. Concierge is all about service and that "Little Extra". It seems as if the only people getting the "Little Extra" are the castmembers and the Hotel. The maids and turndown service get better tips on Concierge level, you pay 2x+ the average room price to stay in RPC, and yet they act like we are the ones that should do everything for ourselves. If they are there to make reservations, answer questions and help arrange special things, then darn it; they should do it. People spend alot of money to go to DW alone and to add Concierge Service to your stay usually doubles your bill, why does the GF think that they are above helping there guests when it comes to Concierge level? We have stayed both and find the standard lv room does it just fine for us. Boca Chica Building has the nicest housekeepers and the castmembers at "The Main Front Desk" know more than anyone else. If they don't know, they will find out very quickly. That is why I feel it is a Management issue and not really and employee issue. Most castmembers are only going in the direction that the management sends them from my experience. Maybe, we all need to send Disney's Hire ups the message. Whether or not, they take it is another story. I just feel so sad that if you really wanted to splurge and celebrate something, you would have a hard time doing so at the GF.
Sorry, I have been having flashbacks to our trip that went sour and had to vent. Any ho...145 days to the POLY.......wahoooooooooo.
Wendi

TIKIMAN-You are a GOD...........Thank You.

 

[LadyTrampScamp&Angel]

Wow, to the OP and her sister, and all the others who had problems at GF concierge - I am so sorry that they were so awful, I find it truly amazing that this kind of stuff is allowed to continue. I hope you all complain to the higher ups, and just perhaps something will be done. I certainly hope so.

I also am thinking "thank goodness for these boards" as I've been considering the GF for our next trip. I've wanted to stay at a monorail resort again and had already done the Poly, CR doesn't do a lot for me but now - I think I'll stick with an Epcot area resort.

I want to try almost all of the WDW resorts, have stayed in all levels, last trip we stayed at ASMo and CBR and had excellent service, especially CBR. I still can't fathom they did so little for you all.

 

[jacqui2]

I?m beginning to wonder whether we?re too easily pleased. We just returned on 10 August from a six-and-a-half-day stay at the Grand Floridian Resort (Sugar Loaf Concierge level), where we had a truly marvelous experience. The concierge staff treated us with the utmost respect and concern, and I know that our stay would have been a much less enjoyable one had we not been able to avail ourselves of their services.
First of all, the staff assisted me in dealing with several health problems that might have turned my Disney stay into a less-than-delightful experience. I am an insulin-dependent diabetic, and my medication would not have held up well during long, 90-plus degree days in the parks; therefore, I carried my insulin pen in a fanny pack equipped with an ice pack. When I discovered that the room refrigerators at the Grand Floridian are not equipped with freezer compartments, I asked the concierge staff if they could freeze the ice packs for me. At first they seemed nonplussed by the request, but within a half hour I heard a knock at the door, and there stood a smiling cast member with a small refrigerator complete with freezer compartment. Problem solved.
Secondly, I recently had foot surgery that compelled me to navigate the parks in a cumbersome knee-high cast boot that makes moving about a considerable challenge. The Sugar Loaf concierge staff put us in a room just inside the main entrance on the ground floor, with immediate access to the lobby, to make my getting around as easy as possible.
Thirdly, as a diabetic, I am on a fairly strict diet that not only restricts my food choices but also requires that I eat at certain times. When one of the wait staff learned of my problem, he made certain that there were always foods available in the lobby that I could eat and went out of his way to tell me how items were prepared so that I could make informed choices, even though I had not asked him. In addition to his concern about my dietary needs, this waiter never failed to inquire how I was managing and to offer whatever services he could. Having the food available throughout the course of the day in the lobby made my stay much more convenient and enjoyable. Particularly on the hotter days we made a point of returning to the hotel after a morning in the parks for a respite in the invitingly cool recesses of the lobby and a selection of foods that included items more nutritious than typical park fare?fresh fruits and vegetables, cheeses, small sandwiches, unsweetened ice tea, Perrier, bottled water, etc. More often than not, we ate our breakfasts and often our lunches right there, although my nineteen-year-old son usually found it necessary to supplement the lunchtime offerings with a sandwich from the Gasparilla Grill. Usually there was plenty of food available, although the selection sometimes became a bit sparse when the staff was in the midst of changing from one spread to another. So far as I could discern, there are four different spreads throughout the course of the day: a substantial ?continental? breakfast from 6:30 to approximately 11:00 a.m.; a luncheon spread from about noon to 3:00 p.m.; an afternoon tea from about 3:00 to 5:00; and pre-dinner hors d?oeuvres from about 5:00 p.m. on. Drinks (both hot and cold) are available throughout most of the day until 10:00 p.m., and such items as cookies and brownies are usually offered throughout the course of the evening.
Below I list some of the items available on the Sugar Loaf Concierge tables throughout the day. This list is by no means inclusive, and, with the exception of breakfast, the selection varies from day to day.


Breakfast
Fresh fruit: honeydew, watermelon, cantaloupe, pineapple, grapefruit, oranges, grapes, pears
Yogurt: strawberry, blueberry, plain
Cold cereal: Frosted Flakes, Cheerios, cornflakes, Froot Loops, Rice Krispies, etc.
Assorted bagels and breads (toasters available)
Assorted pastries: apple danish, cheese danish, blueberry muffins, bran muffins
Jams, jellies, honey, cream cheese (regular and lite), margarine
Croissants
Coffee, tea (a large selection of Twining?s tea bags), milk, orange juice, apple juice

Lunch
Finger sandwiches (ham, turkey, roast beef, corned beef, all with cheese)
Salads
Cheese assortment and crackers
Crudités with dips
Cookies (chocolate chip, oatmeal raisin, sugar)
Vegetable chips
Coffee, tea, lemonade (pink and regular), Perrier, bottled water, iced tea (unsweetened)

Afternoon Tea
Warm scones
Cookies (chocolate chip, oatmeal raisin, sugar)
Strawberry jam tarts
Brownies (very chocolaty and extremely popular with my son!)
Fresh fruit
Chocolate and vanilla mousse
Individual sponge cakes
English trifle
Cheese assortment and crackers
Coffee, tea, lemonade (pink and regular), Perrier, bottled water, iced tea (unsweetened)

Dinner Hors D?oeuvres
Shrimp rolls in wonton wrappers
Chicken breast pinwheels stuffed with a red pepper mixture or pesto
Crudités with dip
Grilled vegetables
Pear slices with basil
Honeydew with prosciutto
Mussels (I can?t tell you how these were prepared; I?m not a mussels aficionado)
Fresh fruit
Cheese assortment with crackers
Coffee, tea, lemonade (pink and regular), Perrier, bottled water, iced tea (unsweetened)

Lest you think that all my family does is eat, let me stray from the food for a moment (although not too far, considering that I?m about to discuss restaurant reservations!). The other main service that the concierge provided for us was making reservations. It seems that the concierge has the ability to get guests into events and restaurants that might be unavailable from the outside. For example, for several years we have been longing to try the Chef?s Table at the Grand Floridian?s Victoria and Albert?s restaurant. When we called for reservations from home, we learned that this much coveted booking must be made six months in advance, and we settled on a reservation in the main dining room (?Settled? is really the wrong word; one does not have to ?settle? on anything when dining at V & A?s! It?s our favorite restaurant, bar none, and I think we say that with some authority in that we?ve dined in a number of the most prestigious establishments in the country.) When we mentioned our disappointment in missing out on the Chef?s Table to the concierge, she went to work and told us that the reservation would be ours if a cancellation occurred. Sure enough, two days later we learned that we were booked for the next evening. Even though by that time we had already enjoyed a meal at V & A?s, we couldn?t resist the opportunity, and we had the dining experience of our lives from our front-row seats on a crowded but very efficient group of nine first-class chefs, all working feverishly on an extremely busy night. I?ll have to write another posting about V & A?s to do justice to that memorable evening. During the course of our stay, the concierge also made reservations for us at the California Grill, Chefs de France, Ackershus, Marrakesh, the Grand Floridian Café, and 1900 Park Fare (although we don?t recommend the last of these unless you have little ones of seven or eight years old and a high tolerance for noise!).
Of course, the concierge also performed the usual duties of checking us in and out, going over our bill and correcting a minor discrepancy, answering questions, providing us with maps and advice, etc. Throughout all these routine duties, the staff always treated us as though we were their number one concern, and we have no complaints whatsoever. It?s true that we didn?t request towel animals or chocolate-covered strawberries (maybe these aren?t offered at all at the lower level of concierge service), but all our other needs were met with promptness, alacrity, and enthusiasm.
So, for our part, vive le concierge!

 

[Mario]

I am glad that you had a great stay, but I think the focus of this thread is the Royal Palm Club, which is the GF concierge service in the Main Building. It is not the Sugar Loaf concierge, which is less expensive.

To the original poster - sorry about your stay. I hope you get some positive action from Disney.

There are too many bad reports about the RPC now, including this post, Misti's recent visit, other DISers. I think we will avois it for now and stick with the YC!

 

[MJS]

We stayed at the RPC for about 2 weeks in May. We had many opportunities to sample and view the food in the lounge at various times of the day. Other than breakfast, the offerings were meager, and the list above does not reflect what was served on a day-to-day basis at the RPC. Perhaps that has changed now.

I must add that the RPC did have alcohol - (something that was required to tolerate the service!)

 

[snowwhitemom]

I have read yours and your sisters report now...I am so sorry for the service that you and most importantly your mom received, as I told her I hope the parks gave you some wonderful memories. I hope that you guys will be able to get some sort of apology from all of this at the least. GF is so beautiful, the pool is wonderful the service that my family received the reason we will never stay at GF again. We received better service at CSR and DXL than we did at GF...In my opion I think AKL is now the premo in my heart and mind.

 

[WeLoveDisney]

Thanks, Mario
And I want to say it one more time, so that people who are referencing the strawberries and towel animals dont think we're so difficult to please. These were small examples of things we were promised (not thought we should have), but the real issue is how the situations were handled, the rude comments, etc. I dont want to beat this to death but jaqui2 who stayed at Sugar Loaf (and I am so glad she liked it, from the way it was described I would have loved to be treated that way, too). - anyway, I think she and a few others missed the intention in our original post.

 

[Wendi]

I know that some of us have good and some of us have less than good visits. Grant it, most of us continue to go. But this is just my thought.

EXAMPLE: Everyday when you drive to work, do all the cars around you drive polite, curtious and safely. No, some days go without troubles, but face it some days you just want to scream, hit the steering wheel or feel like (not actually do) pull the driver of a wild driving car out of their car and giving them a what for.
The same thing can apply for vacation. You either luck out or your
fight the traffic.

I know this sounds weird but we have to remember most people VENT LIKE THERE IS NO TOMORROW (Myself included) when people treat other people badly, yet when the are "NO" problems we go on about our day and rarely make a BIG TADOO about the GREATNESS that had happened. People just want to be treated fairly and when we feel we have been treated badly, especially paying 500+ a night for "The" service; we tend to get hotter.
For those of you that have had Wonderful, Memorable, and just plain ole Good Visits we are greatful that you don't have the memories that we have. But, we do have the bad memories. WE did have the problems and alot of the times it is NOT our faults even though people seem to want to defend Disney and say that NO ONE would do that. Remember, they are a Company and they do goof up. (no pun there) The people that work there can have a bad day and can take it out on guests. We just happen to be the guests in there path or at there desk that day. Please allow us to let each other know what happen to each other and maybe help someone feel better by letting them know that they are NOT alone. We all still LOVE DISNEY and obviously will be going back. We just had a less that memorable event.
Just my two cents..............

Boy am I posting alot today.

 

[karensi]

Dear Laurie and WeLoveDisney, Wow!!So sorry your trip was filled with sooooo many problems! I'm just wondering if you send a print out of these postings to the right sources at WDW if it would have any effect. Right now WDW knows that you and your family are dissatisfied, but how about if they know that everyone who reads the Dis boards are aware of the terrible service you received? I know that I have been considering staying at a concierge level, but would NEVER stay at the GF and would think twice about staying at any concierge level. We always stay at a deluxe hotel and I think that we will just be happy doing that and skip any concierge services. Hope your parents are both doing well

 

[WeLoveDisney]

Karensi,

I wrote a letter to Al Weiss and to Ms Sussan but just sent it thsi weekend. I'll keep you all posted on what happens.

What I really want is for them to realize that people spend a lot of money to stay at Disney, and that we all have to work all year for the money and vacation time to stay there. Of course nobody expects perfection, but everyone should be treated with kindness and respect.

Some folks have great service, and others dont. It doesnt mean its all good or bad, just inconsistent and they really understand what is involved for all of us to spend a week there and try harder to make things magical for all

Everyone on this board must love or feel some connection to Disney. We all keep going and want it to stay the magical place it is.

 

[imbe@aol.com]

I *am* sorry to hear about your negative experiences with the Grand, and RPC especially. I've always had wonderful dealings with them, and this year was exceptional. I do think, however, that you should have demanded to see Georgina, the GM of the Grand, right then and there, while all this was going on. It really is always best to speak to those in charge while you're there, as opposed to waiting 'til you get home. However, I'd still write to her .. heck, call even! .. asap, and do your best to calmly recount what happened.

 

[Luv2Roam]

Neeter -- Like you, I think I will GLADLY be my own concierge.

 

[uromac]

I had almost forgotten (or tried to forget) our Grand Floridian experience until my wife showed me Laurie's post - deja vu! Let me start by saying my family has been fortunate to have gone to Disney 25 times in the past 7 years (we live in New Jersey). Obviously, we love it there and have always gone back because it has always been a special place for us. We have stayed at almost every resort including the GF. We also recently purchased at the BC DVC. I mention this just to let everyone know that in our eyes, Disney could never do anything wrong. We have been treated to such wonderful times throughout Disney, that we decided for Mother's Day (also my wife's birthday) to say at the RPC. We had been at the concierge at the BC, YC, and Poly and always been treated wonderfully. Although our expectations were high, like Laurie's mom, we don't like to ask for things or be a bother- we're not a high maintenance family.
We stayed at the RPC for 4 nights this past May and came away frustrated, disappointed, and wondering, for the first time, if the bloom was beginning to come off the Disney rose. Because this was such a special trip for us, I called the concierge 2 weeks early to let them know it was Melissa's 40th birthday (on Mother's Day). I remember at other hotels such a mention of a special event would always bring about a memorable Disney kindness of some sort. This is the first time, however, that I was bold enough to call ahead to tell the concierge, hoping that at the RPC, some neat surprise would be in store for Melissa.
Our four days there were punctuated by surprises, but none of them were pleasant. We found the food to be in short supply also after the first hour and were also told that certain items were "finished". We too were sent a package (UPS next day) that we thought had not arrived. I found it sitting on a concierge desk and was told it was "coming down to our room". - the new RPC two day service. My wife's parents sent her flowers during our stay and later called us to see if they had arrived. They hadn't. They called the Disney florist and learned they had been sent over to our hotel. We then called the concierge and amazingly the flowers arived in a few minutes- I assume they had been sitting on a desk waiting to be sent to our room sometime. There were other small annoyances that occured which normally wouldn't bother us, but after all this was the finest building in Disney's finest hotel and we expected more.
Two terrible things stand out above all. We had planned on Mother's Day to go to Narcoosees with our children (ages 9 and 13). That morning, we decided instead to go casual and go again to one our favorites, BOMA (my wife and I had been to V&A the night before). I stopped down at the concierge at 9:00 am to make a reservation and was told that they were totally booked. I told the concierge that we were flexible in times and he told me he would call over and speak with the manager later that morning and leave a message in our room. Sounds good to me.
We returned to our room about 2:30. No message. I stopped down again and saw the gentleman I had spoken to. He told me had left a message but had not gotten a reply yet. He asked me to go back to my room where he woud call me in 30 minutes. My family went to the pool and went to our room to wait. At 3:30, I went back to the concierge (these were valuable Disney hours I was wasting). A new group of staff had arrived. No one had called me and no one apparently knew I was waiting for a call. I spoke with a new concierge who had a surly demeanor who looked at his computer screen after I explained the situation and announced to me that the restaurant was booked. Thanks, I knew that. I told him that one his commrades had been 'calling' the manager to secure us a priority seating - this new concierge looked stunned as if that was highly unusual. I asked to please call the restaurant as it was now getting late and the idea of hungry kids with no dinner reservation was not a relaxing concept to me. He then proceeded to call BOMAs as I waited. He was on hold for a few minutes, said a few words, hung up and told me the restaurant was booked and that we could wait at BOMAs where the wait could be 1-1.5 hours. I had just spent another 45 minutes for this man to tell me the wait at BOMAs could be 1.5 hours. Having been there numerous times, I was already well aware of this. What happened next finally made me lose it. I mentioned to this poorly trained man that I was under the impression that a concierge helped in securing dining reservations, and that especially at this hotel (Disney's finest!?) I was amazed that I had spent most of the afternoon involved in this. I know it was Mother's Day , but all we were asking for was a priority seating at a BUFFET. Didn't staying at the RPC and spending over $500 a day entitle us to this small favor, I asked.
He replied,"Sir, here at Disney we treat everyone the same and what you're asking for is special treatment." I was flabbergasted. I had never felt my blood pressure rise at Disney until then. His look suggested that I had done something comparable to pushing a little old lady out of the way to get a better seat at a parade. It took demanding a supervisor to fix this situation (another 30 minutes) to finally obtain a priority seating. As I told her my story, she didn't seem nearly as shocked as I thought she would be. She quickly obtained a reservation but didn't appear apologetic at all.
Lastly, and what truly put a damper on our trip, the concierge never acknowledged in any fashion that it was my wife's birthday despite having spoken to them prior to our arrival, and again mentioning to them on arrival . Anything- a flower, a card any small acknowledgement would have been enough. Instead- nothing. My wife did not want me to specifically ask or remind the concierge to send something and I understood- its just not the same. My wife is the ultimate Disney lover in our family and I could tell she was quite disappointed.
I'm not sure why the RPC is so far below where it should be. We have had marvelous times at the other hotels and have had courtesies extended to us that are too numerous to mention. We will never stay at the GF again (this was our 3rd visit) because of a feeling we sensed while we were there that these people don't care. Thats not why we've come to Disney so many times and now own a DVC- in fact its just the opposite. Every staff person we've ever come into contact with at Disney has always tried to make us feel at home, almost as if we were family. The staff in the RPC stand out like a sore thumb- an enigma - in an otherwise great place to vacation. Needless to say, when we return later this month we look forward to getting back to the Beach Club.

Adam

 

[WeLoveDisney]

Thanks for posting, Adam, sounds exactly like my stay. There were so many other small things Laurie and I didnt post about, like unreturned phone calls. My sister (not Laurie, another one) wanted to make an appointment at the spa, and asked me to call for her (she's sort of like my mother, I cant emphasize enough that they are not picky people and they dont like to ask for anything special). So, I called for her and had the same experience you did - they told me they'd call back so I waited in my room for an hour before calling them. Then, of course, no one knew what I was talking about. I just called the spa myself, which was totally fine, I was just trying to give the concierge a chance to do something, anything, for me.

I'm sorry to hear about your experience as well.