A hotel charging $900 a night for a Marriott-quality room can't find a way to check people in in a matter of minutes? I hate to be so negative, but it isn't as if they just opened after the pandemic. They have been open for weeks now. If they can't staff properly by now, they are simply not paying competitive rates, which Disney can afford. If it wasn't for the location, the hotel would be out of business by now. If I were management of the hotel, I would be embarrassed and personally down there finding ways to fix the problem, every single day. If that meant my senior management for the hotel was working the front desk at busy times, then that's what we would do until we were staffed properly.
I am growing tired of paying Disney prices for less and less value. All this talk from the executives about how they want to shift the parks to offering premium experiences for the big money, and they can't even manage a premium hotel as one would expect for the price. I hope they realize that premium experience doesn't just mean you charge a fortune for a sub-par experience with the Disney name slapped on it.
Please make sure Disney gets your feedback about the checking process.