Halloweenqueen
Whenever Candle Lights Flicker...
- Joined
- Mar 21, 2007
- Messages
- 5,334
We just returned from a not-so-great trip to GCH. We enjoyed our stay in general, but there was some hiccups.
The first problem was in our room type. We requested a king size bed, but was given a double. They said we could change the next day, so we decided to switch. I think this turned out to be a big mistake, especially since we were only staying for 3 nights.
We were celebrating our 15th anniversary. It was funny to get a happy birthday picture and cake with our turn down service in our first room.
We needed to get up early so we could pack. We had hoped to get to rope drop, but bell services was late picking up our bags. We decided to bring them downstairs and there was a line. We wanted to take an afternoon nap/break, but the room wasn't ready. We had to make several calls. We finally got a message the room was ready and decided to wait in another long bell service line to get our luggage. Then we had to wait in another HUGE line to get our new keys.
The new room was smelly and hot. It just seemed dirty, not like the first room which was very nice. I kept getting angry with myself for changing in the first place. The coffee table was in the center of the room where the cleaning person must have used as a stepping stool. It was covered in black scuff marks and dirt. I called downstairs because I wanted them to be aware that we didn't damage the table. They assured me they would look at it while we were gone for our Fantasmic dessert package.
We stayed in the parks until closing and returned to find the table in the same place. They did not give us turn down service either. I called to see if they came to look. The CM was very rude and told me that it was noted on my reservation and I shouldn't worry about it. I told her that we didn't get turn down service either and she rudely said she would send someone up to fold down the covers. Since it was close to 1 am, I told her it wasn't necessary.
We weren't surprised when we returned after our last night to find that we hadn't got turn down service again. I know this is a minor point, but after the conversation with the CM the night prior, I decided to call downstairs again. The new CM was more friendly and offered an apology.
The hotel is lovely, but we have used the lounge and restaurant during our stays at other hotels. We couldn't use the hotel facililies our first full day because our luggage was at bell services and we didn't have a room. We really wanted to take advantage of being so close to Grizzly Run, but we didn't have a room. Of course the ride broke down the next day and we never got to ride it during our stay.
The hotel was packed and very noisy. I think we just picked the wrong time to go. No more April trips for us.
The first problem was in our room type. We requested a king size bed, but was given a double. They said we could change the next day, so we decided to switch. I think this turned out to be a big mistake, especially since we were only staying for 3 nights.
We were celebrating our 15th anniversary. It was funny to get a happy birthday picture and cake with our turn down service in our first room.
We needed to get up early so we could pack. We had hoped to get to rope drop, but bell services was late picking up our bags. We decided to bring them downstairs and there was a line. We wanted to take an afternoon nap/break, but the room wasn't ready. We had to make several calls. We finally got a message the room was ready and decided to wait in another long bell service line to get our luggage. Then we had to wait in another HUGE line to get our new keys.
The new room was smelly and hot. It just seemed dirty, not like the first room which was very nice. I kept getting angry with myself for changing in the first place. The coffee table was in the center of the room where the cleaning person must have used as a stepping stool. It was covered in black scuff marks and dirt. I called downstairs because I wanted them to be aware that we didn't damage the table. They assured me they would look at it while we were gone for our Fantasmic dessert package.
We stayed in the parks until closing and returned to find the table in the same place. They did not give us turn down service either. I called to see if they came to look. The CM was very rude and told me that it was noted on my reservation and I shouldn't worry about it. I told her that we didn't get turn down service either and she rudely said she would send someone up to fold down the covers. Since it was close to 1 am, I told her it wasn't necessary.
We weren't surprised when we returned after our last night to find that we hadn't got turn down service again. I know this is a minor point, but after the conversation with the CM the night prior, I decided to call downstairs again. The new CM was more friendly and offered an apology.
The hotel is lovely, but we have used the lounge and restaurant during our stays at other hotels. We couldn't use the hotel facililies our first full day because our luggage was at bell services and we didn't have a room. We really wanted to take advantage of being so close to Grizzly Run, but we didn't have a room. Of course the ride broke down the next day and we never got to ride it during our stay.
The hotel was packed and very noisy. I think we just picked the wrong time to go. No more April trips for us.
