Got tickets for February on US Air but. . .

[Tinkim]

I got an e-mail from Travelocity for my Fare Watcher today so I checked it out and they had R/T fares on the weekend at the times I wanted for around $200 on US Air. I went to the website to book and got all the way through the purchase but no confirmation #. I called US Air's 800 number and spoke to someone and she couldn't find my reservation or the prices that I had seen so she said she would honor them and book manually. I did get that price but now I am looking at the confirmation and my name is spelled incorrectly. She spelled it Kymberly instead of Kimberly. Do I need to call them back and get this straightened out or should it be okay? I hate to have to call them back since they are having technical issues with the web site and I was on hold for 30 minutes and then on the phone for another 30 minutes but if I have to I will. Thanks!

 

[bicker]

I would call them back and get it straightened out. You might have to go up the ladder a little, because the lower-level folks cannot as readily waive change fees, which the system tries to apply for any change. Be patient, cooperative and firm about the need for the data to be changed.

 

[Tinkim]

I would call them back and get it straightened out. You might have to go up the ladder a little, because the lower-level folks cannot as readily waive change fees, which the system tries to apply for any change. Be patient, cooperative and firm about the need for the data to be changed.

Thanks bicker! I took your advice and called and got it all straightened out. Thankfully I wasn't on hold for 30 minutes this time.