Got any bad customer service stories?

[mirthmaiden]

Here's one from McDonald's...

Oh man, don't even get me started on McDonald's, and it isn't just one, but any of them. It's almost to the point where if they do get your order right, you want to go kiss the manager.

normally there are lines of 5-7 deep and only 4 lines open in a SUPER WAL-MART!!"

Because my husband needed the receipt to get out of the store because he had a big, bulk item in his cart that was not in a bag. All of my items were in bags and as an honest person, I didn't think it was going to be an issue since I had just left a register was still in the register area techinally. After all, I was going back to pay for a book that was overlooked the first time.
As rude as these cashiers were, they needed me to talk to their manager.

Sorry, but even though you are an honest person, Walmart (or any retailer) is faced with many dishonest people all the time. They can't tell you're honest, nor should you expect them to. What you should have done is follow your husband to the door, allow the door person to check his stuff, then he exits, gives the receipt back to you, and you either go back to the line or go to the customer service desk.

 

[ericamanda01]

This past summer I ordered a box of ink and photo paper from Circuit City online with the option of picking it up in the store. I waited about an hour before going to the store because I was on crutches and in a walking boot from surgery so I wanted to make sure I could just run in. Well when I got there there must have been 5 employees standing around the entrance and not one said hello. So I get to the counter and wait and wait and wait, meanwhile a couple more employees were just hanging out behind the registrar laughing and talking.

So finally one guy asks how he can help me I tell him that I am picking up something from and online order. So he looks in his computer and checks my id. He is still putting my info in the computer when the phone rings. He picks it up and starts helping the person on the phone. Then when he needs my signature he just waves the pen over the slip and said nothing. Meanwhile there are still several employees hanging out and have a great time. My box is sitting there and I have to wait for him to finish helping the person on the phone. Now I am standing there on crutches waiting for at least 5 minutes, I know because there was a clock behind him. When he finally gets off the phone and gives me my box, not looking up from his computer he asks if I want a bag. At this point I was mad! All I could say was, "Unless you want me to balance it on my head!" I will never shop at Circuit City again!

 

[mirthmaiden]

I hear ya. I hate Circuit City and will never shop there again. I have had the exact same experience every time I've gone there, and we're on opposite sides of the country! Many people just standing around laughing; nobody willing to help. The cd's and dvd's are always in complete chaos. There are no clear checkout lines. Etc.

I heart Best Buy

 

[momof3disneyholics]

Oh man, don't even get me started on McDonald's, and it isn't just one, but any of them. It's almost to the point where if they do get your order right, you want to go kiss the manager.





Sorry, but even though you are an honest person, Walmart (or any retailer) is faced with many dishonest people all the time. They can't tell you're honest, nor should you expect them to. What you should have done is follow your husband to the door, allow the door person to check his stuff, then he exits, gives the receipt back to you, and you either go back to the line or go to the customer service desk.

But all my items were bagged!!! How could I have bagged up all of my items and noone notice? This Walmart didn't have self checkout. Maybe there is just something I'm not getting here.

 

[mirthmaiden]

But all my items were bagged!!! How could I have bagged up all of my items and noone notice? This Walmart didn't have self checkout. Maybe there is just something I'm not getting here.

I hear what you're saying, but consider this. Is it possible for somebody who is heading back through the checkout with bagged items to put something else into the bag? I'd say it is, especially if the place is busy. I guess I just see it from the retailer's perspective. They have so much theft to deal with. Just last week I had an item on the bottom of my cart that I forgot. I realized it when I got out to my car so I went back in and paid for it. But I imagine many people wouldn't.

 

[julie_yet]

My mom ordered the Homestyle Melt sandwich from Burger King that was supposed to be two pieces of meat, three slices of cheese, bacon and garlic sauce on those thick toast buns. When she got it home and unwrapped it, all it was was a single plain burger patty and one of the slices of toast was a heel.

There is a KFC here that my entire family refuses to go to. I've only been there a couple of times but the service was horrible each time. My mom and I were ordering at the drive through once and they told us that one of the items that we ordered had to be made, but that it would only be a couple of minutes. They asked us to pull forward and they'd bring it out to us. We waited 25 minutes before my mom pulled back around into the empty drive through and up to the window. When my mom asked where our food was the woman gasped and said "Oh, my goodness, we totally forgot about you!" First of all, you're not supposed to say that to the customer, and second, there were no customers inside. What exactly was taking up their time and energy? My mom told her that that wasn't the first time we'd had horrible service and that we'd never come back. The woman didn't seem to care. Besides bad service my sister and her kids found a bug in their food and my brother got food poisoning from the very same place.

A long time ago my brother and his friend pulled into a Checkers drive through 45 minutes before they closed. When no one would acknowledge them at the speaker they pulled up to the window and got the attention of a guy working there. Before they could order he told them that they were out of meat. My brother's friend just looked at him, then looked at my brother and then back at the man before he asked "Wait, you're out of what?" As they were pulling away they saw some other people pulling into the drive through so my brother stuck his head out the window and shouted to them "No Meat!" That actually became an inside joke. When things go wrong someone will yell "no meat".

 

[Deb & Bill]

Best Buy and Circuit City.

Bought a rug cleaner at Circuit City after I found a great price on line and it said it was available in the store for the same price. Drove over, got it off the shelf and on a cart and brought it up to the cash register. When the girl rang it up, right before I signed the credit card line on the card reader, I noticed the price was wrong. I asked her what she rang up for the price. I told it was not correct. So she said I would have to complete the sale and get my refund at the Customer Service Desk. I refused to sign the credit card sale line on the reader. She asked me to show her where I got it so she could get the correct price. Told her I wasn't going to sign and really felt uncomfortable leaving the cash register with my sale still in the incomplete mode. Asked for a manager. Luckily she called one over (who was just about to leave the store), he rang up the sale as it was, then credited my card for the extra amount that had been rung up. So it turned out okay.

Best Buy. Bought my husband a Garmin for his birthday in July. He was training for a marathon. Because this was an electronic with a history I was unsure about, I paid extra for the store refund/return if it failed in three years. About four months later, as the training was getting intense, the Garmin failed. I took it back to Best Buy to get another. When I got there, they said they couldn't give me another one and I would have to send it back to Garmin. What about the extra I had paid for the return to Best Buy? So sorry. I asked them to find one for me at another store since I had found one online at Best Buy. After talking to several people at the store without success, I called the main office (I asked for a manager who wasn't any help at the store and he gave me the number). Got a gem of a person on the line - she was so helpful. Found me another Garmin at another store, had it shipped to my store and I was able to get it a few days later. When I picked it up, they had the nerve to ask me if I wanted the three year policy on it.

 

[Louise-Montreal]

But all my items were bagged!!! How could I have bagged up all of my items and noone notice? This Walmart didn't have self checkout. Maybe there is just something I'm not getting here.

I am with you, honey!! There is no way they should have thought you were a thief. The cashier should have recognized you as she just served you.

 

[Philadisney]

Denny's has gone down hill. DH and I won't even eat there again.

I had a PITA experience at a Denny's once too. I was with a very large group (about 15 people). I was at the end of our very long table. The waitress took all our orders, and about 20 minutes later, brought everyone's out...except for mine and the 2 guys next to me. We figure its a large group, ours will be out soon. About 15 minutes later we finally flag her down and she realizes that she had written our orders on the back of her slip and then forgot about them So she didn't notice the three of us sitting there foodless while everyone else was served? We cancelled our orders because at that point our friends were almost done eating and it would be another 15 minutes before our food would even come out since the order hadn't been put in at all.

 

[Obi-Wan Pinobi]

I hear ya. I hate Circuit City and will never shop there again. I have had the exact same experience every time I've gone there, and we're on opposite sides of the country! Many people just standing around laughing; nobody willing to help. The cd's and dvd's are always in complete chaos. There are no clear checkout lines. Etc.

I heart Best Buy

We stopped shopping at Circuit City after their bonehead move to lay off all of their higher paid and higher trained employees in favor of staffing the stores with a bunch of people making minimum wage who really don't care. Probably like the bunch ericamanda01 ran into. I think the only way they will get my money now is if its only on a loss leader, like when they are selling a DVD for $2.99 to get you in the store.

 

[Philadisney]

I am with you, honey!! There is no way they should have thought you were a thief. The cashier should have recognized you as she just served you.

I have to admit that when I was a clerk at a record store years ago, during busy days (around Christmas we would have a line out the door for my entire shift) I would see so many people that I honestly would not remember them if they came back for something. People would come up to me and say "hey, can I have another one of those CDs?" then they'd seem surprised when I wouldn't remember who they were or what CD they had bought.
We once timed ourselves out of curiousity when it was really busy - I could complete a simple transaction in under thirty seconds. So sometimes although 20 minutes would seem like a short time to a customer, I would have seen dozens of customers since then!

 

[Deb & Bill]

I have a new hero. It's 76 yr old Mona Shaw who took a hammer to a Comcast computer and telephone after they continually ignored her service calls, left her with no telephone service at all, made her wait for over two hours to talk to a supervisor at the office. "Now have I got your attention?" she said. She was fined $345 and received a suspended three month jail sentence. I'd help her pay her fine. Comcast has got to the be worst when it comes to Customer Service.

The spokeswoman for Comcast stated that "our goal is to deliver a positive experience to every customer every time. That said, Ms. Shaw's actions were certainly not appropriate under any circumstance." Positive experience, my fanny.

Way to go, Mona.

 

[LUVMYTINK]

My mom ordered the Homestyle Melt sandwich from Burger King that was supposed to be two pieces of meat, three slices of cheese, bacon and garlic sauce on those thick toast buns. When she got it home and unwrapped it, all it was was a single plain burger patty and one of the slices of toast was a heel.

That reminded me of what happened to us with a local McDonald's. We had just got back into town after driving 12 hrs. from MIL's house. Was about 10pm and we were all hungry so we stopped at the McDonald's by our house. Went thru the drive thru got our stuff and went home. Got the kids their food they were fine, got my McRib out everything fine with mine. Got DH's grilled chicken sandwich out, he takes the top bun off to add mayo and sees..................................there's no chicken How the heck do you forget the darn chicken. Needless to say that was the finally straw with that McDonald's, except for going the next day to get our entire order (from the night before ) for free, manager in training accidently told me entire meal instead of just the sandwich for free.

 

[helloirishkitty]

But all my items were bagged!!! How could I have bagged up all of my items and noone notice? This Walmart didn't have self checkout. Maybe there is just something I'm not getting here.

As rude as these cashiers were, they needed me to talk to their manager.

Doesn't matter... it happens all the time. People bring in their old bags hidden in a purse and bag stuff in the back of the store. It happens... they were probably rude because they thought you were a thief... or they thought you were talking down to them... I would be rude to a customer with a lot of bagged items and no receipt.. it's so suspicious!

 

[helloirishkitty]

oops..

 

[SandraVB79]

I've got a couple.

First was at the Blue Lagoon. It's the restaurant inside the POTC ride at DLP. We had made an 8 pm ADR (park closes at 9), we check in, I ask if we can get a waterfront table, and the hostess says she'll see what she can do and asks us to wait. After some time, she calls our name, gies us a piece of paper and says we can go to the "bridge". This is the part of the restaurant where they take that piece of paper, ask what language you speak (for the right menu) and seat you.
I ask the girl there if we have a waterfront table, and she just says NO and asks us to follow her. There are plenty of free tables with a nice view of the passing boats, but no, she takes us all the way to the back of the restaurant, where it's even more dark than at the other tables. She seats us at a table that is partially on some stairs, that has no candle (this is a dark restaurant!), only one fork and one knife, no napkins, ... There is no one seated at the other tables around, and those tables are better placed. After waiting for half an hour, I am so angry (and hungry) that we just pick up our stuff and leave! But first I complained to the hostess.

What had happened? The hostess had written a table number on the paper, but the girl had seated us at another table in a closed section of the restaurant. She offered us another table but we just left. By that time, it was already 8.45, and we had no ADR at another restaurant. At DLP, you don't really need ADRs, you can have TS dinners without them, but then you have to wait a long time, especially when the park closes and everybody heads to teh restaurants. We ended up eating at planet Hollywood that night!

Another one: I was shopping, and I knew that there was a special Lancome event going on at Ici Paris XL (a perfumery chain, like Sephora). If you bought a couple of items, you received a free bag with travel sized products. So, I enter one of their stores. There are 3 customers (including me) and 7 sales people. When I ask one of them for advice on what colour of eyeshadow I should get, she asked me if I had an appointment. Euhm... no, I haven't. No way to get advice without having an appointment I left the that store, and went to another Ici Paris XL further down the street. I never went back to the first one afterwards!


ANother one: I was doing some serious shopping at WE (a store somewhat comparable with Banan Republic or so). Anyway, over here, the sales people will never offer to hold your clothes in a fitting room,a dn after trying stuff on, you have to put it back in the store yourself.
OK, so we are virtually alone in the store, and for the first time ever, there are many many items I like and want to try. So I arrive at the fitting rooms with about 15 items. Nope, am not allowed in, 7 piece maximum. OK, I do understand that rule during the weekends or when teh store is very busy, but there was no one there!!! No way to take all the clothes in the fitting room. So, my mom grabs half of them,a dn my brother one item, and then we can go, bevause we each have maximum 7 items. Nevermind my brother is holding a dress in his hands.
So, I try teh clothes on, decide to buy about all of it, and we go back in the store, and I see some additional items I would liek to try on. Once again, the girl at the fitting rooms makes a drama because of the fact that I have all those other items. And no, they don't want to hold them at the register. I have no idea how you are supposed to buy more than 7 items in that store if you're by yourself, other than paying after 7 items, and continue shopping.
This was an option that I didn't want. I had coupons, for every 25 EUR spent, i got 5 EUR off, so the best deal is to add everything up, and then get the reduction on the grand total.
Anyway, that was the last time I shopped at that store.

 

[maxiesmom]

ANother one: I was doing some serious shopping at WE (a store somewhat comparable with Banan Republic or so). Anyway, over here, the sales people will never offer to hold your clothes in a fitting room,a dn after trying stuff on, you have to put it back in the store yourself.

Ok, I have to ask. How on earth do they make people put stuff back? do they kick you out of the store if you refuse? Here, people rarely even bring stuff out of the fitting rooms. They usually just throw it on the floor and walk on it when they leave. I cannot tell you how much easier it would be to work retail if people actually picked up after themselves!