Global Resort Homes

[cey]

How do you locate other Windsor Hills properties which aren't managed by this company? Our experience March 7-16th was less than ideal with the house we rented from the owner but was managed, and I use the term loosely, by this company.
Overtly the company is pleasant enough to deal with but are just staffed with poor managers. We had issues with them showing the house while we were there (it was up for sale), lack of house and pool cleanliness, (I don't know how the owner will sell the house), and their inability to follow through with the BBQ I rented through Global. After various phone calls, trips to the office, the third BBQ we had finally worked! It was just too bad we finally received it 2 days before we left! Global's excuse was that they rented the BBQ's from an outside contractor. Maybe they should be reassessing their contract! When we checked out, I overheard various other renters complaining about paying for pool heat and not receiving it, and all Global would do is say that the people would hear from their accounting department. They would not give immediate credit back to these people on their credit cards! Right now, I am waiting on pins and needles as I had to give Global my credit card number in case there were any damages to the house. They said they would contact me if there was any problem but somehow I am not so trusting! My ownly advice is to be very careful with this company!

 

[dougsmom98]

Sorry you had a rough time with the management company on your trip. We had issues on our last trip and it was such a pain and put a damper on our vacation. My guess is that you will have to just ask the owners who their management company is before you make a decision. Good luck.

 

[East Coaster]

That sounds exactly like our trip last year! We also used Global for a home in a different subdivision. Pool was not real clean, asked to have it cleaned every day for week, it never happened. Did not realize the house was for sale and when we arrived there was the sign on the lawn. When they called to show the home I politely told them no. I am on vacation and am not going to worry about making some home that I paid top dollar to relax in show ready. It also happened on a day when we were just planning on hanging around, guess what I'm not leaving so someone can show a house. Resort had a club house with a resort pool (closed and had been for quite sometime as the water was a disgusting color and full of leaves) claimed to have free internet access, when my son went to use it (sorry it's not working today). Our faults were minor but still I was not impressed with this company.