Getting through to SOG?

[djminnie]

How does one get through to SOG? I have been trying now for two weeks and the line is always busy. Is there any secrets out there that you can share? Thanks for your help in advance.

 

[crazyforgoofy]

Have you tried e-mail? I've been pretty successful in getting reservations and making changes that way.

reservations@shadesofgreen.org

Or if you get really frantic you could send a fax to: (407) 824-3665

Good luck, I know its frustrating. It will be crazy tomorrow as they're "moving house" back to SOG from the Contemporary NGW, at least I think that's what I read.

 

[capegirl]

From what I understand they are very short staffed. I believe they start taking calls at 8:30 am. I usually start dialing the number around 8:20 am and keep hitting redial until they pick up. You still have to wait, but eventually you will get a live voice.
Thank goodness they have a toll free #!!

 

[Wonderlandmom]

We were close to the 30 day mark and could not get through to cancel (opted for a WDW resort instead), so I faxed them all the info, my phone number, reservation number and dates. They called me in about an hour and said it was cancelled.

 

[Jodi1980]

Wonderlandmom:

Do SoG get you a good rate at the WDW resort?

 

[MELSMICE]

Wonderlandmom - I'm wondering what resort you were able to get & what your rate was also if you don't mind me asking?

We are staying the 1st week of April but have not received anything yet.

 

[Wonderlandmom]

Sorry guys, it is for end of March and is either the FL resident or passholder rate ($104 for CBR). I think it was FL resident. I booked this awhile back, before cancelling SOG. They (SOG) did say overflow rates would be available if the resort is booked. I did not ask for any as it was SO hard to get in touch with them, I feared having to do it again should I need to modify anything! I figured the rates would not be much better anyway for this time of year. Our rate at SOG was $101 for March, so not a big difference.

We have got great overflow rates in the past. I will be curious also to see what/if others get great rates. We have stayed at WL and AKL for $119 in the past year.

PS-We did not receive a letter from SOG. They also told me it was only sent to those booked the first 5 days of March. Not sure if that has changed though.

 

[kadaten]

I had overflow rates through SOG in December. They were slightly more than the AP and FL resident rates I had on the rest of our rooms. FL resident and AP rate for AKL standard room in value season was $121.50/night including tax but the SOG overflow rate was $138.76/night. Not much more, but it does add up if you stay several nights. We had 9 rooms but could only get 6 at FL resident (3 per license) so had to use SOG overflow for the rest.

I'm not sure how much the overflow rates vary, though, so it's still a good idea to check them all. Such a hassle, though...

As for getting through to SOG, every time I had to call them I waited on hold at least 30 minutes, but most of the time it was for 45 minutes! They have a very small staff over in the Contemporary....I'm just hoping it increases once they get in the new place!!

HTH with comparisons...
Katie

 

[FirstNo]

Originally posted by kadaten
I'm not sure how much the overflow rates vary, though, so it's still a good idea to check them all. Such a hassle, though...

As for getting through to SOG, every time I had to call them I waited on hold at least 30 minutes, but most of the time it was for 45 minutes! They have a very small staff over in the Contemporary....I'm just hoping it increases once they get in the new place!!

HTH with comparisons...
Katie

The staff at CR had nothing to do w/reservations. The resv department never left SoG. They kept their office on the first floor, just as I kept my office (internet resv) on the third. Security, accounting, food&beverage, the GM and a number of other people stayed over at SoG. The only ones who moved to CR were tickets and one or two supervisors to handle any problems that may have occurred w/rooms (and to answer questions on the addition/renovation).

 

[MELSMICE]

FirstNo - any idea if the entire resort will be complete by April?

 

[kadaten]

Originally posted by MELSMICE
FirstNo - any idea if the entire resort will be complete by April?

I'd like to know your opinion, too. I made some reservations today and she said by the "end of March". Any reality to that?

 

[FirstNo]

Originally posted by kadaten
I'd like to know your opinion, too. I made some reservations today and she said by the "end of March". Any reality to that?

I just posted what little I found out in another thread, but bottom line is they are shooting for Mar 25. May happen. May not. More FedEx letters were mailed out today.

 

[MELSMICE]

Thanks - I've been posting on every SoG thread I've seen so thanks for giving all the information on the other thread!!!