lmshaggard
Mouseketeer
- Joined
- Feb 8, 2009
- Messages
- 195
This is definitely out of the norm. The problem is two new but limited availability resorts/resort areas opened for booking today. BLT was supposed to start March 1 (Sept 1 opening) but was moved up to Feb 8 (Aug 4 opening). The Treehouse Villas at SSR were already scheduled to begin booking today. I don't know what genius thought this would be OK, but it has been a nightmare, starting with the guides being told they needed to call each and every BLT owner to tell them of the date changes. Then, this date also happened to correspond with the booking dates for the Marathon, a pretty busy booking period in its own right.
There are busier days, but not like this...this is like calling in on the opening day of free dining promotions!
Finally got through just now - took almost 4 hours to book (started about 10 til 9) - got the dates I wanted but have to switch rooms - couldn't get a continuous stay in any view from 12/1-12/8. The CM didn't even say she was sorry when I told her what had happened - big disappointment!!!!! At least we have a room

For free dining promos, you do mean when you stay at a Disney hotel like in Sept?