GC Incentive if Housekeeping Declined? Update July 14 - Testing Concluded

[dansdad]

I'm glad to read this. Glad that other Dissers were able to get me to understand what exactly was going on.

But it seems to go fine with DVC, so anyone got any opinions on why it can work for them? Or any insite?

DVC is a Timeshare which is completely different than a regular hotel. It is standard in the timeshare industry to have limited or actually zero housekeeping. DVC is marketed as a "home away from home" experience. So if you want daily housekeeping you pay for it just like you would at home if you wanted someone to come into your house/apartment/condo daily to clean.

 

[Disney_traveler]

I have too.

But without any background information, we have no idea why that is. Maybe Disney is asking them to do twice as many rooms? We have no idea what's being asked for on a daily basis. So I'll reserve judgement and just take up any issues I have when they arise.

Hollering conversations at fellow workers at 8am is hardly the result of having twice as many rooms. I was asleep in my room on our down day. I could hear them IN the room. They were speaking Spanish. It wasn't work related: good morning, what time do you think you'll be done, what are you doing tomorrow, visiting.

 

[Farro]

Hollering conversations at fellow workers at 8am is hardly the result of having twice as many rooms. I was asleep in my room on our down day. I could hear them IN the room. They were speaking Spanish. It wasn't work related: good morning, what time do you think you'll be done, what are you doing tomorrow, visiting.

Everybody chats with each other at work. Big deal.

 

[Disney_traveler]

Everybody chats with each other at work. Big deal.

Do you scream in front of your client's house when they are asleep?

 

[Farro]

Do you scream in front of your client's house when they are asleep?

I have stayed in Disney hotels numerous times and have never, ever heard any of the housekeeping screaming at each other in the hallways.

Perhaps it seemed louder to you because you were sleeping.

 

[Disney_traveler]

I have stayed in Disney hotels numerous times and have never, ever heard any of the housekeeping screaming at each other in the hallways.

I was at all star music in December. One was on the second floor at the end of the "T" crossbar and yelling across to someone on the first floor halfway down the bottom of the "T".

I guess since YOU have never experienced it, it makes it impossible.

 

[Farro]

I was at all star music in December. One was on the second floor at the end of the "T" crossbar and yelling across to someone on the first floor halfway down the bottom of the "T".

I guess since YOU have never experienced it, it makes it impossible.

Not impossible, but probably not very common either.

 

[Sue M]

You seem very confused about your point.

No, Disney isn't being a pioneer in offering an incentive to their customers/guests when they decline housekeeping. Many hotels do it.

Yes, they would be if they stopped offering any sort of housekeeping, unless you paid extra for it. No, no one expects them to make this move. This would be going against the industry standard, and not something Disney would pioneer.

I sure hope they don't stop offering housekeeping. I for one like coming back to a fresh room, with dry towels, trash gone, and more toiletries! My daughter & I both have thick hair and use one of their shampoo bottles a day. I travel with adult children. We don't make a mess.
I'm on vacation!! Housekeeping is expected imo and not for an extra charge.

 

[dansdad]

I sure hope they don't stop offering housekeeping. I for one like coming back to a fresh room, with dry towels, trash gone, and more toiletries! My daughter & I both have thick hair and use one of their shampoo bottles a day. I travel with adult children. We don't make a mess.
I'm on vacation!! Housekeeping is expected imo and not for an extra charge.

The test of offering guests Gift Cards to forgo housekeeping has ended. It will not be going into affect going forward. No chance of them charging extra for housekeeping.

 

[oceanmarina]

All I gotta say is I hope they remember this when they are doing their jobs. Some I know do great jobs, but there have been times when I've had sub-par housekeeping.

I have too.

But without any background information, we have no idea why that is. Maybe Disney is asking them to do twice as many rooms? We have no idea what's being asked for on a daily basis. So I'll reserve judgement and just take up any issues I have when they arise.

I think the housekeepers are facing the trend that has been going on in the US for the past several years - a lot more is expected / piled on at work for the same salary. For example I have a friend who is an office assistant, when her colleague was laid off, she just basically 'absorbed' that position - and was expected to do both jobs - without a raise of course.

When we stayed at Animal Kingdom Kidani, I had requested an early room clean. When we came back from the park and the mousekeeper was still there she apologized profusely and was in tears (not that we had said anything at all), I was talking to her and she was saying how the mousekeepers are given directives to do check-outs first, and also have to do early room cleaning requests. And had been given more rooms to clean in the same amount of time. From our conversation she seemed really overworked and sounded like they did not have enough staff. If mousekeeping does a rush job, from my conversation with someone who has the job sounds like management is "piling more on."

 

[Disney_traveler]

I'm so sick of the oh woe/pity the housekeepers blathering. Many jobs in many industries face the same thing. If people don't like it and it is SO bad, find a new job, don't make it a pity party.

 

[P'colaBeachBum]

I'm so sick of the oh woe/pity the housekeepers blathering. Many jobs in many industries face the same thing. If people don't like it and it is SO bad, find a new job, don't make it a pity party.

I find that a bit cold hearted. Jobs are hard to come by in Orlando and most are trying to feed their family the best they can. My personal experience (coming to WDW and staying onsite since 1972) is we have had awesome housekeeping. Yes, some were better than others but for the most part good service.

 

[Sue M]

I think the housekeepers are facing the trend that has been going on in the US for the past several years - a lot more is expected / piled on at work for the same salary. For example I have a friend who is an office assistant, when her colleague was laid off, she just basically 'absorbed' that position - and was expected to do both jobs - without a raise of course.

When we stayed at Animal Kingdom Kidani, I had requested an early room clean. When we came back from the park and the mousekeeper was still there she apologized profusely and was in tears (not that we had said anything at all), I was talking to her and she was saying how the mousekeepers are given directives to do check-outs first, and also have to do early room cleaning requests. And had been given more rooms to clean in the same amount of time. From our conversation she seemed really overworked and sounded like they did not have enough staff. If mousekeeping does a rush job, from my conversation with someone who has the job sounds like management is "piling more on."

That's sad. I'm sure they are put under a lot of stress to get rooms done fast. And probably understaffed.
Cut backs on staffing seems to be the norm now with the rest of the staff having to pick up the extra work. In all jobs.

 

[Nancyg56]

I'm so sick of the oh woe/pity the housekeepers blathering. Many jobs in many industries face the same thing. If people don't like it and it is SO bad, find a new job, don't make it a pity party.

Honestly, I think it is more complicated. I think that the lack of housekeepers has more to do with the concerns lately with the guest worker program that brings people here on H2B visas. It has become more difficult to use the program to ensure you have adequate staffing. As to the housekeepers leaving if they "don't like it" that becomes a real problem if they are here on one of those visas. You cannot just go home or find a new job.

 

[Jadyreen1282]

Do you scream in front of your client's house when they are asleep?

Yo, get thee out of bed and off to Pandora. You are at Disney not the old folks home.

 

[Disney_traveler]

Honestly, I think it is more complicated. I think that the lack of housekeepers has more to do with the concerns lately with the guest worker program that brings people here on H2B visas. It has become more difficult to use the program to ensure you have adequate staffing. As to the housekeepers leaving if they "don't like it" that becomes a real problem if they are here on one of those visas. You cannot just go home or find a new job.

Then they should have thought about that before hopping over here.

 

[Kaytie]

I'm so sick of the oh woe/pity the housekeepers blathering. Many jobs in many industries face the same thing. If people don't like it and it is SO bad, find a new job, don't make it a pity party.

So relieved not to have a service industry job dealing with customers with this attitude.

 

[Stacy's a freak]

I so torn about this. If we were there during this test, I would probably have opted for a few days without mousekeeping to get essentially a discount. Disney is crazy expensive and for those addicted, like me, I will take any discount I can find. And I can understand the business model of trying to reduce costs and provide the same level of service. But if they intend to keep the pricing the same and reduce services, people will scream. I'm afraid has been happening for a while. It's up to us as consumers to decide when enough is enough.

 

[dansdad]

I so torn about this. If we were there during this test, I would probably have opted for a few days without mousekeeping to get essentially a discount. Disney is crazy expensive and for those addicted, like me, I will take any discount I can find. And I can understand the business model of trying to reduce costs and provide the same level of service. But if they intend to keep the pricing the same and reduce services, people will scream. I'm afraid has been happening for a while. It's up to us as consumers to decide when enough is enough.

May I ask what services you mean?

 

[Farro]

Then they should have thought about that before hopping over here.

Gross.