elaine amj
DIS Veteran
- Joined
- Jan 26, 2012
- Messages
- 6,180
There has been some discussion on here (that I participated in as I was unsure) about whether the Power Pass was valid for the September discount on the QS Dining Plan. The wording on the website simply says that it is valid for Annual Passholders to purchase a QSDP for BOGO 1/2 off. I had a lengthy phone conversation with Guest Services this weekend to discuss my experiences - they have now assured me that the discount is valid for Power Passes.
I was there for Labor Day weekend and was very excited to get September's Passholder email since the discount would come in VERY handy for my 4 day trip. I was traveling with first-timers and after we discussed the price and value, I offered to buy them a few Dining Plans with my discount.
We went to Guest Services first but at that time they could not process the discount (my understanding is that they still can't). No worries, we were off to Three Broomsticks to eat anyway. We got to the cashier, explained that we wanted to purchase the BOGO deal and then proceeded to put in a lengthy order. At the end, I handed her my Power Pass and was told "no, this is not valid. It has to be one of the other 2". I questioned it and she called a manager over who told me the same thing.
I was annoyed and embarrassed and we had to redo our order (I still opted to buy the dining plans but my friends chose not to do so). They were very definite so I did not pursue it any further through the rest of my trip.
Upon returning, some DIS'ers have commented that they were able to use their Power Pass for the discounts while others have said they couldn't. I got annoyed at the inconsistencies and sent off an email to Universal looking to get the definitive answer. Several days later, I get a hopelessly generic email back not answering my very politely worded (and non-accusatory) questions (rah rah thanks for being an AP, we value our APs, check our website for AP benefits, blah blah). I sent back a rather snippy email back asking for actual answers to my simple questions.
Several days later, I received an apologetic phone call. The rep apologized for the dumb email I received, commenting that the rep should have READ my questions. She then asked me for a ton of detail on my experiences (including if I remembered what the TM and her manager looked like). She clarified that Power Passholders absolutely do qualify for the discount and that I was given incorrect information. She said that I did everything correctly in going to the QS places to purchase my dining plans.
In the end, she offered me what I felt was an appropriate restitution - I can purchase up to 8 dining plans at 50% off when I return for my next trip in February. I had planned to purchase about that many BOGO offers for my September trip (family of 4) so that was appropriate.
I know there's not much time left before the end of September, but I hope this is helpful for someone.
I was there for Labor Day weekend and was very excited to get September's Passholder email since the discount would come in VERY handy for my 4 day trip. I was traveling with first-timers and after we discussed the price and value, I offered to buy them a few Dining Plans with my discount.
We went to Guest Services first but at that time they could not process the discount (my understanding is that they still can't). No worries, we were off to Three Broomsticks to eat anyway. We got to the cashier, explained that we wanted to purchase the BOGO deal and then proceeded to put in a lengthy order. At the end, I handed her my Power Pass and was told "no, this is not valid. It has to be one of the other 2". I questioned it and she called a manager over who told me the same thing.
I was annoyed and embarrassed and we had to redo our order (I still opted to buy the dining plans but my friends chose not to do so). They were very definite so I did not pursue it any further through the rest of my trip.
Upon returning, some DIS'ers have commented that they were able to use their Power Pass for the discounts while others have said they couldn't. I got annoyed at the inconsistencies and sent off an email to Universal looking to get the definitive answer. Several days later, I get a hopelessly generic email back not answering my very politely worded (and non-accusatory) questions (rah rah thanks for being an AP, we value our APs, check our website for AP benefits, blah blah). I sent back a rather snippy email back asking for actual answers to my simple questions.
Several days later, I received an apologetic phone call. The rep apologized for the dumb email I received, commenting that the rep should have READ my questions. She then asked me for a ton of detail on my experiences (including if I remembered what the TM and her manager looked like). She clarified that Power Passholders absolutely do qualify for the discount and that I was given incorrect information. She said that I did everything correctly in going to the QS places to purchase my dining plans.
In the end, she offered me what I felt was an appropriate restitution - I can purchase up to 8 dining plans at 50% off when I return for my next trip in February. I had planned to purchase about that many BOGO offers for my September trip (family of 4) so that was appropriate.
I know there's not much time left before the end of September, but I hope this is helpful for someone.
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