PHXscuba
Mouseketeer since birth!
- Joined
- Jul 7, 2008
- Messages
- 3,497
I dodged a bullet today, so I thought I'd share my experience ....
We are coordinating a group trip next month and had 14 people going until recently. We have a Goofy's Kitchen dinner planned for our arrival night and I booked it 60 days out back in August to be sure we got in easily.
Now we have a added 2-year-old (custody issue, thus the late add). He was easy to add to everything else because we don't need a ticket or an extra room for him, but you have to count every head for dining, "anyone with a heartbeat," according to a CM.
I called last week to add him to our GK PS and the first CM told me that 15 people put me into a "large group" category and that I would have to call a special group number. Unless I just wanted to show up with an extra person, which I thought was a very dicey idea given our party size. I dutifully left a message and waited for a callback within 48 hours as promised. No call.
Today I called the original dining # back to ask what I should do. Different CM she we just needed a supervisor, who added our #15 with no trouble. She said they shouldn't have sent me to the group-message number.
Moral #1: 15 people for dining is the "break point," so be aware if you are counting heads for a larger party.
Moral #2: Call back when you don't get an expected response. CMs don't always have all the info (I've heard that a lot, just never experienced it til now).
PHXscuba
We are coordinating a group trip next month and had 14 people going until recently. We have a Goofy's Kitchen dinner planned for our arrival night and I booked it 60 days out back in August to be sure we got in easily.
Now we have a added 2-year-old (custody issue, thus the late add). He was easy to add to everything else because we don't need a ticket or an extra room for him, but you have to count every head for dining, "anyone with a heartbeat," according to a CM.
I called last week to add him to our GK PS and the first CM told me that 15 people put me into a "large group" category and that I would have to call a special group number. Unless I just wanted to show up with an extra person, which I thought was a very dicey idea given our party size. I dutifully left a message and waited for a callback within 48 hours as promised. No call.
Today I called the original dining # back to ask what I should do. Different CM she we just needed a supervisor, who added our #15 with no trouble. She said they shouldn't have sent me to the group-message number.
Moral #1: 15 people for dining is the "break point," so be aware if you are counting heads for a larger party.
Moral #2: Call back when you don't get an expected response. CMs don't always have all the info (I've heard that a lot, just never experienced it til now).
PHXscuba
