Very frustrated...in 8500 building in POR, cked in yesterday, no fridge, asked for $15 refund, and they acted like they had never heard of that until I told them another cm had mentioned it already (and I had already heard about that on the dis boards). They gave me the credit for last night, put in a priority request for one to be delivered today and it didn't come...again had to request it, and request for another $15 fee be posted to my acct. last night the lady at check in actually told me they don't come with my room unless. I request it! I told her moderates always have refrigerators!
I had the same experience as you getting the credit yet jsw1114 had an easier time. I'm happy for her because I was made to feel like I was asking for the moon
I have no idea why they pretend that they know nothing about the credit when clearly they do.
Checking out of POR today. Had 2 rooms in building 14. Had fridge in 1 room, went to concierge the next day and asked for credit on room without. Was very nice and gave me credit for all seven nights.


Oh well...we'll just plan on rolling with the punches & having fun regardless! Packing a small soft-side cooler to use as "plan B." ;-)