I posted this on another thread also - we have been asking for cups of ice water for years and only once have we ever been told no. We were at Aloha Isle getting Dole Whips (yummy) and asked for cups of ice water also. The guy told us no - that they weren't allowed to do that. After questioning him he admitted that his manager told them not to give out ice water because then they don't sell as much bottled water. He did eventually "make an exception" and give us our ice water.