Free Food Offered By All-Star Sports Guest!

Having been a GM in the hospitality industry for many years, this is actually the "norm". Many hotel brands have trained guests that room service trays should be left outside of the room (in fact many even have cards in the room instructing it).

The only way I found to win the battle is to have every single employee aware that if they see a tray it should be picked up... Didn't matter if it was a room attendant, desk clerk, concierge, maintenance, ANYONE... They should remove the tray promptly. This ensured that trays would only remain in the halls for a minimal amount of time and help cut down on the number of guests that would follow by example.

Although this was a pet peeve of mine, I certainly never blamed the guest becuase its what so many people are used to. I do get annoyed however when I stay at a hotel and a tray sits in the hall (or outside) for hours.
What should people do? Call when the place the tray outside so it can be picked up more promptly?
 
They're probably used to staying in places where this is the normal way to handle room service trays, but you'd think the exterior corridors would make them think twice about it. We've stayed in a quite a few urban hotels where room service has instructed us to leave the trays/cart outside the door for pickup, but those have all been high-rise style hotels. Not motels where "in the hall" is outdoors and apt to attract wildlife!
 
They're probably used to staying in places where this is the normal way to handle room service trays, but you'd think the exterior corridors would make them think twice about it. We've stayed in a quite a few urban hotels where room service has instructed us to leave the trays/cart outside the door for pickup, but those have all been high-rise style hotels. Not motels where "in the hall" is outdoors and apt to attract wildlife!
Yes,HUGE difference in leaving food inside an interior hall versus OUTSIDE where Rocky Raccoon can get to it!lol:)

Picture taken at Rock Inn just outside Ground Floor rooms.
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I don’t agree it has anything to do with DDP or poor food quality. And more to do with inconsiderate rude guests too lazy to bring trays/food back to food court or dispose of in a nearby garbage can. Or leave in room for housekeeping.

My comment about DDP had nothing to do with the fact that these guests are pigs and left that food strewn outside rather than take to a trashcan. It has to do with the DDP causing folks to feel compelled to order food whether they are hungry or not, just because they have credits to use up .... then don't eat the food because they aren't hungry or not their tasting. We have talked for years here about how wasteful the DDP plan actually is, and sadly when you add folks who are rude and litter ... which this is, it's not pretty.

When people pay outright cash for meals they tend to be more reserved in their ordering and make more of an effort to actually eat it.

Yes,HUGE difference in leaving food inside an interior hall versus OUTSIDE where Rocky Raccoon can get to it!lol:)

Picture taken at Rock Inn just outside Ground Floor rooms.
26856790383_da2d57fbb6_c.jpg

:rotfl2: Rocky Raccoon at the Rock Inn. Must be tired cause that just cracked me up.
 

Having been a GM in the hospitality industry for many years, this is actually the "norm". Many hotel brands have trained guests that room service trays should be left outside of the room (in fact many even have cards in the room instructing it).

It makes sense if you are following the directions of the hotel. Room Service trays are usually piled up with actual dishes not paper plates. Just can't figure out what these people may have been thinking. Were they planning on dumping them in an outdoor trashcan but forgot?
 
It makes sense if you are following the directions of the hotel. Room Service trays are usually piled up with actual dishes not paper plates. Just can't figure out what these people may have been thinking. Were they planning on dumping them in an outdoor trashcan but forgot?
They were expecting staff to pick up the trays, as is the norm everywhere else in the country.
 
It has to do with the DDP causing folks to feel compelled to order food whether they are hungry or not, just because they have credits to use up .... then don't eat the food because they aren't hungry or not their tasting. We have talked for years here about how wasteful the DDP plan actually is, and sadly when you add folks who are rude and litter ... which this is, it's not pretty.

When people pay outright cash for meals they tend to be more reserved in their ordering and make more of an effort to actually eat it.

I don't think it makes sense to assume this one is a consequence of the dining plans. That might be the case, or it could be a matter of the food itself as others have said... Kids especially sometimes go from "starving" to "stuffed" in about three bites, or reject a familiar dish if it has an unfamiliar taste like the "wrong" kind of spaghetti sauce. Plus Disney portion sizes can be ridiculous. Judging by what is leftover there, any one of those meals would feed two in my family. We know that tends to be the case and often share our food court meals, especially if it is more of a late night "snack" after swimming than a full meal, but someone new to WDW might very well think four meals is reasonable for four people.

I think a bigger part of the problem of waste is the way Disney has designed their menus (which, I know, many consider a side effect of the dining plan). If the kids want what Mom is having they usually have to order a full adult meal, and the DDP encourages that both by charging adult prices for 10-12yos (who would be ordering from kids menus most other places) and by allowing kids' credits to be used for adult meals at QS locations.

It makes sense if you are following the directions of the hotel. Room Service trays are usually piled up with actual dishes not paper plates. Just can't figure out what these people may have been thinking. Were they planning on dumping them in an outdoor trashcan but forgot?

No actual dishes at the values. No real room service either, just pizza delivery. And everything from the food court is served on paper plates with disposable flatware. Those trays are food a guest purchased in the food court and carried back to their room to eat, not something room service delivered.
 
They were expecting staff to pick up the trays, as is the norm everywhere else in the country.

That's only the norm for hotels with Room Service and interior corridors. I agree that's probably what they were thinking, but they should think a little harder next time and realize that it wasn't appropriate to do that at All-Star Sports. I'm sure the raccoon disagrees.
 
That's only the norm for hotels with Room Service and interior corridors. I agree that's probably what they were thinking, but they should think a little harder next time and realize that it wasn't appropriate to do that at All-Star Sports. I'm sure the raccoon disagrees.

This. It is not at a place with room service. No one brought them those trays. In fact, every resort food court I have encountered at WDW has plastic plate covers and bags is you want to take your food to go. And you can then use those to contain and dispose of your trash and leftovers.
 
Question: so does housekeeping or whoever is ultimately responsible for these types of situations patrol so to speak more frequently at the resorts that have outdoor entrances in comparison to those who have indoor entrances?
 
Question: so does housekeeping or whoever is ultimately responsible for these types of situations patrol so to speak more frequently at the resorts that have outdoor entrances in comparison to those who have indoor entrances?
No. One of our neighbors at Pop had a tray sitting by their door for two days that wasn't picked up. No idea what eventually happened to it.
 
Question: so does housekeeping or whoever is ultimately responsible for these types of situations patrol so to speak more frequently at the resorts that have outdoor entrances in comparison to those who have indoor entrances?

No, because that's not a service at this hotel. There is no room service so there is no expectation of service trays to pick up.
 
No, because that's not a service at this hotel. There is no room service so there is no expectation of service trays to pick up.
Apologies here but just because there isn't an expectation doesn't mean someone shouldn't be picking something up if they see it.

There are trays in the food court, there is pizza delivery, etc. There is a possibility for food to be left out of the room even if it was just pizza delivery. So IMO the 'no room service' doesn't really cut it as an explanation.
 
No. One of our neighbors at Pop had a tray sitting by their door for two days that wasn't picked up. No idea what eventually happened to it.
Ah ok. I would honestly hope that for all the comments about wildlife, attractiveness, etc that Disney would find the same concerns as guests do and patrol more often; even once a day would at least catch something from not being there for 2 full days.
 
Apologies here but just because there isn't an expectation doesn't mean someone shouldn't be picking something up if they see it.

There are trays in the food court, there is pizza delivery, etc. There is a possibility for food to be left out of the room even if it was just pizza delivery. So IMO the 'no room service' doesn't really cut it as an explanation.

Oh, no, I agree that they should pick it up if they see it. I was referring to the "patrol more frequently" which they don't, unlike a full service hotel where there is staff dedicated to clearing room service trays.
 
Oh, no, I agree that they should pick it up if they see it. I was referring to the "patrol more frequently" which they don't, unlike a full service hotel where there is staff dedicated to clearing room service trays.
Gotcha. Thanks for the clarification :)
 
Apologies here but just because there isn't an expectation doesn't mean someone shouldn't be picking something up if they see it.

There are trays in the food court, there is pizza delivery, etc. There is a possibility for food to be left out of the room even if it was just pizza delivery. So IMO the 'no room service' doesn't really cut it as an explanation.

While yes it should be picked up, the trays are not intended for “to go” food. They have plastic plate lids and carry bags if you want the food to go.

However, even with pizza delivery, there is no “we will pick this up” wording with that. If it is too big for your trash can and you don’t want it in the room, Walk to the closest outdoor trash can (or food court if that is closer) and put it there.
 
While yes it should be picked up, the trays are not intended for “to go” food. They have plastic plate lids and carry bags if you want the food to go.
Of course and I do agree on the to-go aspect for sure. But I know there's a possibility of the trays making it to the rooms.

Is there someone at the door at each food court area ensuring the trays stays in the food area as opposed to being able to be carried out?

I honestly didn't pay much attention when I was at the All-Star Sports food area but are there a multitude of signs (possibly in several languages) alerting guests that the trays are to be kept in the food area and are not to be brought to the rooms at any point?

Otherwise IMO you'd (meaning Disney) have to assume that an errant tray will make it's way at some point with the thousands of rooms at the resorts with outdoor entrances.
 


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