More stressful than I anticipated. I had a Bounceback at CSR with
free dining for four adults. Two aren't coming now and since I've done the regular
DDP so much I decided to save the money (means an extra trip) we would change to POP and see how the QSD worked out, then use my TIW card for a few table meals. More freestyle. I had been told you couldn't downgrade, only upgrade a bounceback. So for months I have waited for the FD decision.
Plan was to wait for the DV FD, was going to book all new then cancel the other. TWO minutes on hold to start. Well the first CM, although extremely nice, said I had to modify the other since same dates and my name. She began the process, kept trying to switch me to someone, said she could do it and then after 20 minutes she said the dreaded words "POP Century has no rooms left". I really had no backup plan, I didn't expect that until later in week.

Breathe. Then she said she had to switch me she couldn't do it afterall.
Got a great guy and while he had to bounce back and forth to yet another department, he actually said while I was past the date to change my Bounceback they would be glad to attach the new free dining to my AX credit card or they could move it to Disney Visa. I said I didn't care, whatever was easiest, I just want POP

Off he went and came back with ...
POP Century, noted my location request, the right price, free dining, same reservation number, same credit card and it is showing up correct online when I looked. It took 50 minutes to complete my process, and maybe yet another CM would have just booked on Visa and cancelled the other but all is well now.

Back to focusing on our 9 day trip in three weeks.
SO, the moral is, one CM may say a resort is not available .... but another might say it is!!