FP + What we know and what we want to know

[mousermerf]

Customer service - of ANY kind - is VERY difficult! No one in such a job feels like what they're dealing with all day is particularly MAGICAL. But to suggest morale is any lower at Disney than in other other customer service job, and to call it a "carefully crafted facade" (pejoratively, yes?) seems to take it a bit far, to me.

To a degree, customer service ANYWHERE is about crafting a facade! Do I think the CM finds it MAGICAL to eject a drunk guest - nope! But they project it as much as humanly possible. Disney still does this better than any customer service operation I'm aware of. And that's not because they have low morale.

I will now self-impose a gag order on this subject, since I think it's gotten way OT.

To recap: I'm still waiting for more details on FP+... and actually kinda' like the idea from what I know so far, and think it sounds like good business.

Morale was probably the wrong word choice.. but as you can see from the responses here it's unheard of to even suggest that CMs aren't sitting around dreaming about ways to make things more magical for guests but rather are normal people who go on smoke breaks and complain about how awful they think guests are (which they do, almost constantly when not on stage).

What folks think CMs think of them and their interaction is not what it actually is.

I really did think people would be adults about the subject but that's obviously not true.

 

[estherhead]

I love Disney World and their employees.

And they love me.

Because I bring my own mymagic+.

I'm sure the transition will be hard on them. But those of us who love them make the impact of those who are crankypants less stressful on them. So I will continue to tell them to have a magical day right back at them when they say it to me. And I will know we shared a moment.

 

[Rhongepooh]

It's not grumpy, I was just stating the truth. Morale is not what it appears to be on the outside and that's a very carefully crafted facade.

LOL, I've thought that myself. . .wondering how many times "Have a magical day" actually meant the other thing! LOL Everyone has a bad day at work even CMS. I don't think it's ugly to say CMs sometimes think that at all.

 

[reelmom]

So if I am correct, Disney hates me and thinks I am scum because I chose to give my child my FP. Now I am learning that they are meaning something else when they say have a "magical day". Plus, Disney doesn't care about me because I am not a first time guest. I think I would rather have repeat guests that spend $100,000+ over the course of many years than a 1 time guest spending 10,000 on one trip in a lifetime.

 

[UNCFanatik]

So if I am correct, Disney hates me and thinks I am scum because I chose to give my child my FP. Now I am learning that they are meaning something else when they say have a "magical day". Plus, Disney doesn't care about me because I am not a first time guest. I think I would rather have repeat guests that spend $100,000+ over the course of many years than a 1 time guest spending 10,000 on one trip in a lifetime.

No where did anyone say Disney thinks you are scum for giving FP to your child.

 

[mesaboy2]

So if I am correct, Disney hates me and thinks I am scum because I chose to give my child my FP. Now I am learning that they are meaning something else when they say have a "magical day". Plus, Disney doesn't care about me because I am not a first time guest. I think I would rather have repeat guests that spend $100,000+ over the course of many years than a 1 time guest spending 10,000 on one trip in a lifetime.

Do you live in FL? If so, you're gaming the system, and that must be stopped.

 

[Waddler]

we have a new little one and will once again be doing the rider swap thing in March and this whole FP+ thing and not knowing if/when/how it will work is starting to stress me out!

Same here. We're taking a 1 year old in April. It'll be our first trip ever with a kid. If the rumors up-thread are correct, FP+ will be in full force and FP- will be gone (or on its way out).

I hope rider swap stays the same as it is now, where the second group can ride any time after the first group has ridden. I don't care if they give me a paper ticket or program it into a computer. The thought of juggling rider swap windows with FP+ windows, ADRs and baby needs stresses me out.

I hope they announce something soon. I'm the tour guide of my group, and I just want to have a game plan already. I feel like I need to monitor the WDW news every day just so we don't miss out on something important.

 

[estherhead]

So if I am correct, Disney hates me and thinks I am scum because I chose to give my child my FP. Now I am learning that they are meaning something else when they say have a "magical day". Plus, Disney doesn't care about me because I am not a first time guest. I think I would rather have repeat guests that spend $100,000+ over the course of many years than a 1 time guest spending 10,000 on one trip in a lifetime.

Disney doesn't hate you. Only Mousemerf does.

Disney loves you. And your money. And they would REALLY appreciate if you would buy a smart phone and come to their parks. Cause they want to shower you with $1 billion worth of new toys.

 

[mesaboy2]

Disney doesn't hate you. Only Mousemerf does.

Disney loves you. And your money. And they would REALLY appreciate if you would buy a smart phone and come to their parks. Cause they want to shower you with $1 billion worth of new toys.

Sounds to me like they want to shower everyone but me with new toys.

 

[Lorilais_mommie]

I too am wondering how rider swap is going to work. Presumably they'll still have some sort of card/ticket/etc to hand the person who is not riding the 1st time??? Currently, the rider swap FP that are given out aren't timed and are good for any part of the day, correct? Or maybe then can electronically add a FP to the magic bands that is good for all day?

Our last trip we only had 2 kids, both of which were over 40". YAY! But now we have a new little one and will once again be doing the rider swap thing in March and this whole FP+ thing and not knowing if/when/how it will work is starting to stress me out!

Traveling with little ones is going to be a lot harder with the FP+..

But they way I look at is that if dad and older child get FP+ for EE.... Then dad gets rider swap on his way in.... Mom should be able to use rider swap without having to give up FP+...

So reverse it.. Mom uses FP+ for splash mt.. Grabs rider swap on the way in.. Then dad and older child use rider swap.. Without given up FP+ ( this can be done , b/c the rider swap pass states that the swapper and bring one other person so they don't have to ride alone!)



Now the big question is... For the younger crowds. Can be the only ones with a FP+ to see mickey and one parent just stand in line with them.. Without using an extra FP+?

Also if FP+ allows two headliners... What happens to children under 40"? Most headliners on over 40"... Can the under child's be use for mickey?

 

[UNCFanatik]

Sounds to me like they want to shower everyone but me with new toys.

Yup, you have uncovered the grand Disney conspiracy against you. All this money spent just to exclude you.

Be sure you fashion Mickey Ears on your tinfoil hat upon your next trip to Disney

 

[reelmom]

I'm going to assume Disney won't care if I give my daughter my FP for ToT next time we get there.

Because if they were indeed the sort of company that would refer to me as "scum" for doing so, then I would have to immediately stop going. To any of their parks. Ever.

And before anyone asks, yes, I am the sort to cut my nose off to spite my face.

I guess in reading, I thought Disney referred to me as scum. Other posters have thought the same as quoted above. So I apologize for making that statement in error. However, my question still stands: Does Disney not like people like me because I gave my FP to my child and because I am not a first time guest?

 

[MickeyMinnieMom]

Disney loves you. And your money. And they would REALLY appreciate if you would buy a smart phone and come to their parks. Cause they want to shower you with $1 billion worth of new toys.

Love it!! Again -- you have the best outlook!!

 

[bigAWL]

So if I am correct, Disney hates me and thinks I am scum because I chose to give my child my FP. Now I am learning that they are meaning something else when they say have a "magical day". Plus, Disney doesn't care about me because I am not a first time guest. I think I would rather have repeat guests that spend $100,000+ over the course of many years than a 1 time guest spending 10,000 on one trip in a lifetime.

Addressing only the bolded part, would you rather have 100 first-time guests spending $10,000 over every lifer spending $100,000? Actually, comparing the number of 10K-spenders to 100K-spenders, I'm going to wager that 100-to-1 is a conservative number.

Not to say they don't care about you. But they might focus on the other masses a bit more.

 

[reelmom]

Addressing only the bolded part, would you rather have 100 first-time guests spending $10,000 over every lifer spending $100,000? Actually, comparing the number of 10K-spenders to 100K-spenders, I'm going to wager that 100-to-1 is a conservative number.

Not to say they don't care about you. But they might focus on the other masses a bit more.

Gotcha! Makes sense. I will go back to pouting about FP+.

 

[mom2rtk]

I guess in reading, I thought Disney referred to me as scum. Other posters have thought the same as quoted above. So I apologize for making that statement in error. However, my question still stands: Does Disney not like people like me because I gave my FP to my child and because I am not a first time guest?

I'm still waiting for mousemerf to come back and say which behaviors *specifically* he classified as devious and deceptive. I'm still not sure he didn't mean the moms passing along their fps to their kids, since that was the only thing specified at that point.

 

[UNCFanatik]

I'm still waiting for mousemerf to come back and say which behaviors *specifically* he classified as devious and deceptive. I'm still not sure he didn't mean the moms passing along their fps to their kids, since that was the only thing specified at that point.

Mousemerf did use the term "scum" when telling what was heard at Disney management meetings in regards to the CRT Breakfast Angels of years gone by when they decided to be a secondary distributor of CRT Reservations.

Passing FPs to one's child was not the only thing specified at that point though that did get lost in the narrative that people were trying to create.

 

[dadddio]

Mousemerf did use the term "scum" when telling what was heard at Disney management meetings in regards to the CRT Breakfast Angels of years gone by when they decided to be a secondary distributor of CRT Reservations.

Of course, he hasn't worked for Disney in many years, so it's a pretty good chance that the manager/executive who supposedly said that no longer works for the company.

 

[GreenCntryGirl]

Now you're sounding a tad too grumpy. Maybe this thread is getting to you...

Again -- there's saying the words, then there's leaving the guests "content" -- the former doesn't ensure the latter. It's just probably MORE annoying guests that CMs need to deal with on a daily basis... MORE confrontations... that wears away at most people and leaks out in their performance -- true with any customer service job.

Hey -- if I had to bet on any company to be able to make corrections if enforcement becomes a problem, it would be Disney. I'm one of the ones on here who actually LIKES Disney - for real - and wants it to be run like a REAL business because that is ultimately how the guest experience is maximized. I'm not against any of this -- just interested to see how this particular aspect plays out.

I like Disney. I "cry at the first sight of the castle and boo hoo when I watch parades on YouTube. That doesn't mean I have to like this.

 

[mom2rtk]

Mousemerf did use the term "scum" when telling what was heard at Disney management meetings in regards to the CRT Breakfast Angels of years gone by when they decided to be a secondary distributor of CRT Reservations.

Passing FPs to one's child was not the only thing specified at that point though that did get lost in the narrative that people were trying to create.

I was actually asking about what behaviors he referred to as "devious and dishonest", not scum.