Food intolerence

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when they don't have a severe allergy and can order from an allergy menu without worrying about cross contact etc

When you order from the allergy menu all the allergy preparation precautions/protocols kick in to avoid cross contact *during handling*, so ordering from the allergy menu doesn't change that part.

Speaking with the chef allows issues like "may contain" labels, trace contamination, and some types of cross contact to be deal with, since the allergy menus don't deal with those. It also allows multiple allergens to be handled, since the allergy menus alone can't deal with that. And, it deals with the problem of the allergy menus not always being accurate. Some people with intolerances need those kinds of issues to be dealt with too, so also need to speak with the chef/allergy-trained cast member. And if you are at a QS location, you may well have to say "I have multiple food allergies" instead of "multiple food intolerances" in order to get past the first CM to get to the chef/ATCM. During one of our trips, I ended up having to start the conversation with "I have multiple life threatening food allergies and need to speak with a chef or allergy trained cast member to place a safe order" right up front or the CM at the cash would keep trying to push me to order from the allergy menu; saying that would head them off and they went straight to getting who I needed to talk to. Even "I have multiple allergies..." was not enough in one case, I had to restate multiple life-threatening before they relented and got me a manager !!

ETA - I actually do have multiple life threatening food allergies.
 
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Starwind I must have misunderstood you saying you said you tell staff you have life threatening allergies when you don't...
 
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Precisely why when you speak to a server, you can tell them if cross contamination is an issue or not. We always tell them it isn't for us, but thst we either need to know if there is a hidden ingredient or need a modification, so they know not to worry about spending the extra effort to avoid cross contamination. But having been on the wrong end of a hidden ingredient, I can tell you that is always safer to call it an allergy and then inform about cross contamination than to call it an intolerance.

Exactly, one should be having a conversation when that is possible.

Also, initially having it flagged as an allergy (at Disney for TS there is an "allergy" flag, but not an "intolerance flag") gets you speaking to the right person who can actually check for hidden ingredients. e.g. there is a big difference between ordering a hamburger with no onions and having them also check that the hamburger meat doesn't have eg onion or onion powder as an ingredient.

Its a bit easier with top 8 allergens, but even then it can be an issue -- at WDW one time at WL we spent some time with the manager at Roaring Fork going over the entire allergy binder to identify what was safe and not for our meals that week (not to worry - we chose a time in the afternoon when they were really slow and the manager had the idea to go through the binder). We figured out what I could have for breakfast the next morning. The next mornng I was all ready to order, and knowing what was safe (no modifications to the items, just swap one item for another!) I was about to order when I decided I still better tell them about my alelrgies. Glad I did. Because the supervisor explained they add some butter to the eggs and potatoes to add moisture. This is NOT in the ingredient binder, only the person making them knows !! She made me safe ones and I narrowly avoided an ER trip and probably ruining much of our vacation if not worse.

SW
 
WOW... NO WORDS. I'm closing this thread right now. This is reprehensible. Thanks for the heads up on what my daughter is up against living with her disability.

FARE has an excellent Dining Out webpage with resources for dining out with food allergies. It is well worth the read for anyone with food alelrgies. https://www.foodallergy.org/resources/dining-out

Allergic Living magazine has some resources for Dining Out with food allergies as well, including https://www.allergicliving.com/2012/05/01/step-by-step-guide-to-dining-out-safely/ and https://www.allergicliving.com/2011/04/11/allergic-livings-guide-to-smart-dining/ They likely have some recent ones on their website too.

I HIGHLY recommend making an allergy chef card. It makes communication a LOT easier with restaurant staff. More than once at a restaurant where you deal with a server and do not get to talk with the chef I have had a chef come out and thank me for having the card. I print mine on pale yellow 4x6 index cards so I can give them to whoever takes my order and they can give it to the person/chef actually preparing my order. I carry a laminated one in my purse that I keep with me just in case I run out of the giveaway index card ones. I use MS Word to make the document, print it to PDF then print from the PDF using my ink jet printer using the index cards in the photo tray.
 

I don’t understand the controversy here.
If people were saying, “I don’t like onions, so I tell the restaurants that I am allergic to onions,” I could see why people would be upset.
But, the posters on this thread are not saying that; they are saying, “I can’t eat xxxx without becoming ill. Since Disney doesn’t have a category for ‘food intolerance’, they told me to say it’s an allergy.”
That‘s not telling a lie. It’s not cheating. It‘s not abusing anything. It’s doing what they have been told to do to avoid being served something that will make them sick.

This thread seems to have some misconceptions about food allergies. NOT ALL food allergies cause severe symptoms or anaphylaxis. Some can look very much the same as food intolerances- the difference is the mechanism that creates the symptoms in the body.
I’m going to add some information about food allergies from the Mayo Clinic Food Allergy website.
Quoting from the website (my bold and underline):
Food allergy is an immune system reaction that occurs soon after eating a certain food. Even a tiny amount of the allergy-causing food can trigger signs and symptoms such as digestive problems, hives or swollen airways. In some people, a food allergy can cause severe symptoms or even a life-threatening reaction known as anaphylaxis….
It's easy to confuse a food allergy with a much more common reaction known as food intolerance. While bothersome, food intolerance is a less serious condition that does not involve the immune system.
For some people, an allergic reaction to a particular food may be uncomfortable but not severe. For other people, an allergic food reaction can be frightening and even life-threatening. Food allergy symptoms usually develop within a few minutes to 2 hours after eating the offending food. Rarely, symptoms may be delayed for several hours.
The most common food allergy signs and symptoms include:

  • Tingling or itching in the mouth
  • Hives, itching or eczema
  • Swelling of the lips, face, tongue and throat or other parts of the body
  • Wheezing, nasal congestion or trouble breathing
  • Abdominal pain, diarrhea, nausea or vomiting
  • Dizziness, lightheadedness or fainting
I have a close relative with anaphylactic reaction to almonds. He had a very severe reaction once when someone brought a birthday cake for him to work with what was reportedly ground walnuts. They were almonds and his small taste of his birthday cake meant a trip to the hospital. When he comes with us, he does talk to the chef - it’s amazing where almond extract, almond milk or almond flour may be added as ingredients.

One of my nieces thought she was gluten intolerant because she assumed allergies would be anaphylactic and hers were abdominal pain, etc. She turned out to actually be allergic to wheat.
Another niece is lactose intolerant and also gluten intolerant. Some lactose intolerant people can eat yogurt or certain cheeses which have less/more digestible lactose, but she can’t. She’s very intolerant, but does feel safe using the allergy menus.

I personally used to eat fresh pineapple with no problem until one day at a party, I ate a couple pieces of fresh pineapple and felt really itchy. When I went to the bathroom to look, my skin was covered with hives and soon after, my mouth started itching. Same thing happened when I drank chamomile tea. After those reactions, I’ve never had either camomile tea or fresh pineapple/pineapple juice again - I have no desire to find out how severe of a reaction I might have. Neither are common ingredients, so I can usually just ask.

We‘ve also been to WDW with family friends whose son had anaphylactic allergies to multiple things - milk, wheat, peanuts, tree nuts, eggs, shellfish. It was a challenge sometimes to be ordering food with them, but the chefs were all excellent and his family felt very safe. That’s as it should be.
 
I don’t understand the controversy here.
If people were saying, “I don’t like onions, so I tell the restaurants that I am allergic to onions,” I could see why people would be upset.
But, the posters on this thread are not saying that; they are saying, “I can’t eat xxxx without becoming ill. Since Disney doesn’t have a category for ‘food intolerance’, they told me to say it’s an allergy.”
That‘s not telling a lie. It’s not cheating. It‘s not abusing anything. It’s doing what they have been told to do to avoid being served something that will make them sick.

This thread seems to have some misconceptions about food allergies. NOT ALL food allergies cause severe symptoms or anaphylaxis. Some can look very much the same as food intolerances- the difference is the mechanism that creates the symptoms in the body.
I’m going to add some information about food allergies from the Mayo Clinic Food Allergy website.
Quoting from the website (my bold and underline):
Food allergy is an immune system reaction that occurs soon after eating a certain food. Even a tiny amount of the allergy-causing food can trigger signs and symptoms such as digestive problems, hives or swollen airways. In some people, a food allergy can cause severe symptoms or even a life-threatening reaction known as anaphylaxis….
It's easy to confuse a food allergy with a much more common reaction known as food intolerance. While bothersome, food intolerance is a less serious condition that does not involve the immune system.
For some people, an allergic reaction to a particular food may be uncomfortable but not severe. For other people, an allergic food reaction can be frightening and even life-threatening. Food allergy symptoms usually develop within a few minutes to 2 hours after eating the offending food. Rarely, symptoms may be delayed for several hours.
The most common food allergy signs and symptoms include:

  • Tingling or itching in the mouth
  • Hives, itching or eczema
  • Swelling of the lips, face, tongue and throat or other parts of the body
  • Wheezing, nasal congestion or trouble breathing
  • Abdominal pain, diarrhea, nausea or vomiting
  • Dizziness, lightheadedness or fainting
I have a close relative with anaphylactic reaction to almonds. He had a very severe reaction once when someone brought a birthday cake for him to work with what was reportedly ground walnuts. They were almonds and his small taste of his birthday cake meant a trip to the hospital. When he comes with us, he does talk to the chef - it’s amazing where almond extract, almond milk or almond flour may be added as ingredients.

One of my nieces thought she was gluten intolerant because she assumed allergies would be anaphylactic and hers were abdominal pain, etc. She turned out to actually be allergic to wheat.
Another niece is lactose intolerant and also gluten intolerant. Some lactose intolerant people can eat yogurt or certain cheeses which have less/more digestible lactose, but she can’t. She’s very intolerant, but does feel safe using the allergy menus.

I personally used to eat fresh pineapple with no problem until one day at a party, I ate a couple pieces of fresh pineapple and felt really itchy. When I went to the bathroom to look, my skin was covered with hives and soon after, my mouth started itching. Same thing happened when I drank chamomile tea. After those reactions, I’ve never had either camomile tea or fresh pineapple/pineapple juice again - I have no desire to find out how severe of a reaction I might have. Neither are common ingredients, so I can usually just ask.

We‘ve also been to WDW with family friends whose son had anaphylactic allergies to multiple things - milk, wheat, peanuts, tree nuts, eggs, shellfish. It was a challenge sometimes to be ordering food with them, but the chefs were all excellent and his family felt very safe. That’s as it should be.
The controversy for me is that people are advocating on this board to tell Disney they have a food allergy when they do not. To receive an accommodation they do not need. Whether through DAS or talking to a chef about your allergy and flagging the staff you have an allergy and having them come to your table or use a separately cleaned cooking area and specialized cross contact procedures that an allergy requires. If you qualify for any accommodation at Disney by telling the truth and talking honestly to staff I have no issue.
 
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The controversy for me is that people are advocating on this board to tell Disney they have a food allergy when they do not. To receive an accommodation they do not need. Whether through DAS or talking to a chef about your allergy and flagging the staff you have an allergy and having them come to your table or use a separately cleaned cooking areasor procedures that an allergy requires. If you qualify for any accommodation at Disney by telling the truth and talking honestly to staff I have no issue.
what is your answer when Disney tells you check allergy when you have reflux. take your complaint there as that is what I have been told by Disney to do when making ressies. I am going by what Disney has told me not what a parent wants. you are not changing what am doing until you get Disney to change it
 
To receive an accommodation they do not need.
You are making an incorrect assumption. As many of us have tried to tell you, many with food intolerances absolutely do need accommodations, similar to allergies. I don't understand your position of telling someone else what they don't need. Sorry, that is not your decision to make; you do not live in their shoes, you do not deal with their issues. I'm sorry your child has a life-threatening allergy, that must be really scary; but that doesn't make other food avoidances any less important to that individual.
The controversy for me is that people are advocating on this board to tell Disney they have a food allergy when they do not. ... If you qualify for any accommodation at Disney by telling the truth and talking honestly to staff I have no issue.
You clearly have never tried to explain a food intolerance to to wait staff at a restaurant. Some will say "oh, you mean you're allergic" and wave off any further clarification. However some won't understand the need to avoid the food/ingredient, they think it's a picky eater and they still bring out a plate with the undesired food/ingredient, which makes the meal unsafe for the diner.

Your issue is apparently with WDW, who informs guests to report food intolerance and food allergies on the same form, with no differentiation. Not your worry. It's their policy, their protocol, they choose to handle both in the same manner. Many other restaurants do as well. Please stop telling others they are wrong when they are following the procedures as directed by the food establishment.
 
Starwind I must have misunderstood you saying you said you tell staff you have life threatening allergies when you don't...

Not a problem.

I have anaphylaxis allergies to milk (all mammals not just cow), peanuts, all tree nuts (coconut is ok), all fish, and all shellfish (including crustaceans, molluscs, cephalopods, etc).
 
As a parent of a child with true allergies that requires epipens and constant vigilance every day of their lives this is beyond infuriating.
Why?
Because I suggest to a person with a dietary restriction to tell their server they have an allergy stead of intolerance? The end result is the same especially for the server who may not understand what a food intolerances is but has definitely been told what an allergy to tree nuts means?

Making the request this way gets the accommodation the diner needs with the least amount of ambiguity, and it makes the request as simple as possible for the benefit of the server. I honestly don’t see how this persons plight affects you or your child at all, much less to the point of inducing such fury
 
If you qualify for any accommodation at Disney by telling the truth and talking honestly to staff I have no issue.
I agree completely. One should not request an accommodation that one is not qualified to receive.

But in cases where actually being open and honest has a real chance of making that accommodation more difficult to receive, I say cut corners and make the request as easy for everyone to understand.
 
It does make a difference and impacts my daughter's life and safety everyday and could very well effect her at Disney the more this attitude that it is no big deal to casually up the severity of a condition to that of a life-threatening one for "convenience" and personal "assurance". I will advocate for her rights and the respect severe/true food allergies deserve and I will remind people who think its harmless and say it's just fine that no, it's not. Knowingly saying you have a more severe medical condition, which is a disability, when you don't is wrong and an abuse of the accommodation in that its adds additional time and work for the kitchen staff that is not required. How sad my daughter grows in a world where people who don't suffer her limitations, will without thinking twice, say they have her condition, to get accommodations they don't require.

That is not how restaurants work. Just because other people tell the chefs about their food intolerances, does not put your child more at risk. I have worked in food for over 30 years. Every time someone says that they have issues with a food, doesn't matter if it can kill them or not, it was always handled with care. No restaurant wants their guests to get sick and would much rather take the time to prepare something properly then have to deal with the aftermath if they didn't. Do you work in food? Is that how you handle food allergies and intolerances?
 
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