Sweetpeasmum
Earning My Ears
- Joined
- Oct 21, 2006
- Messages
- 18
We just returned from a very nice trip in the world. On the whole my daughter's dairy allergy was addressed appropritely. There were two exceptions. We were in the Patasserie (SP) in France. I asked if the strawberry smoothie contained milk or dairy. They checked and said it was fine. Well, it wasn't. A dose of benedryl, and DD was fine. I did tell the manager, and he said it must have been a cross contamination issue. He would look into it.
Where we really ran into trouble was the Neverland Club. We had left Katie there in the past without issue. They put the allergy wristband on her. I explained her allergy. It is only an ingestion allergy. The gentleman reassured me that they deal with allergies all the time, and she would be fine. He gave me my beeper, and DMother and I head off to Spoodles. Just as our entrees are served, my pager goes off. I call, and they ask if I am Barb's mother. No I am Katie's mother. He backtracks a bit and says that Katie took a sip out of someone elses glass, and drank some chocolate milk. I said I was on the way and to give her 25mg of benedryl. You can get it from the gift shop. He said ok. Spoodles gets our meals packaged and bill paid within 3 minutes. DD ask the valet at the Boardwalk to get a cab asap. He says he would drive us to the Poly himself. We were there withing 15 minutes. I get there, and again they called her Barbara. The woman ws also talking about how she was so good with her little sister. Katie is an only child. They then said that when they had placed their orders for dinner that Katie had ordered lemonade. The drinks come out in the park cups, ad only 1/2 filled, so you can't see what is inside them. Katie knows better than to eat or drink anyone else's food. She is very careful, but thought her drink was lemonade I was told they couldn't administer the benedryl, but Katie was only complaining of an uppet stomach. Katie then comes out. I give her the benedryl immediately. I tell them that we are checking out, and they said there would be no charge. I take Katie over to a bench to find out what happened from her. Within a few minutes she starts coughing. I had my epipen with me, but not her inhaler. She hadn't needed it in over a year, and I had become complacent. I head into the lobby carrying Katie saying I needed to get to ASM immediately. He told me to hail a cab, and As would reimburse me. We waited 5 minutes for the cab. He got lost. I was too focused on Katie to notice that he had missed the turn off. We ended up off property. I had to direct him to the ASM. It was a nightmare. Katie was getting into more distress and was covered in hives. We finally arrived at ASM. DM pays the cab, I carry Katie into the lobby. I yell for someone to watch her while I run to the room for her meds. I get back and administer her inhaler, and she is breathing better in a few minutes. I carry her into the room. She ended up covered in eczema and hives for the last two days of the trip. I called our pediatrician, and he called in steroids for her that we had delivered. She also remains on benedryl for 72 hours. Had she imediately had the benedryl, she woud have been fine.
The manager from Poly recretion did call me the next day. He did listen to my suggestions. Clear cups, 2 person phone consent for medication administration. Better identification for allergic kids. I also told him that had I been told they couldn't administer the benedryl, I would have had them call 911. I didn't ask for any compensation, nor was any offered. I expressed that my concern was that this not happen again because the outcome might not be as good the next time. He said that procedures would be looked at, and that discipinary actions taken. I told him that mistakes happen, and I wasn't after anyone's job. I just want to make sure that th kids are safe. that is where we left it.
In hindsight, I should have had the inhaler with me, and I should have gone to the hopital. The important thing is that Katie is ok.
I didn't tell this story to scare the parents of allergy kids. I had let my previous experiences with how wonderfully WDW handles allegies make me complacent. I personally will never leave Katie in one of the clubs again. If you do, make sure every employee knows your child and his/her allergy before you leave. I just don't want another child to become ill.
Beth
Where we really ran into trouble was the Neverland Club. We had left Katie there in the past without issue. They put the allergy wristband on her. I explained her allergy. It is only an ingestion allergy. The gentleman reassured me that they deal with allergies all the time, and she would be fine. He gave me my beeper, and DMother and I head off to Spoodles. Just as our entrees are served, my pager goes off. I call, and they ask if I am Barb's mother. No I am Katie's mother. He backtracks a bit and says that Katie took a sip out of someone elses glass, and drank some chocolate milk. I said I was on the way and to give her 25mg of benedryl. You can get it from the gift shop. He said ok. Spoodles gets our meals packaged and bill paid within 3 minutes. DD ask the valet at the Boardwalk to get a cab asap. He says he would drive us to the Poly himself. We were there withing 15 minutes. I get there, and again they called her Barbara. The woman ws also talking about how she was so good with her little sister. Katie is an only child. They then said that when they had placed their orders for dinner that Katie had ordered lemonade. The drinks come out in the park cups, ad only 1/2 filled, so you can't see what is inside them. Katie knows better than to eat or drink anyone else's food. She is very careful, but thought her drink was lemonade I was told they couldn't administer the benedryl, but Katie was only complaining of an uppet stomach. Katie then comes out. I give her the benedryl immediately. I tell them that we are checking out, and they said there would be no charge. I take Katie over to a bench to find out what happened from her. Within a few minutes she starts coughing. I had my epipen with me, but not her inhaler. She hadn't needed it in over a year, and I had become complacent. I head into the lobby carrying Katie saying I needed to get to ASM immediately. He told me to hail a cab, and As would reimburse me. We waited 5 minutes for the cab. He got lost. I was too focused on Katie to notice that he had missed the turn off. We ended up off property. I had to direct him to the ASM. It was a nightmare. Katie was getting into more distress and was covered in hives. We finally arrived at ASM. DM pays the cab, I carry Katie into the lobby. I yell for someone to watch her while I run to the room for her meds. I get back and administer her inhaler, and she is breathing better in a few minutes. I carry her into the room. She ended up covered in eczema and hives for the last two days of the trip. I called our pediatrician, and he called in steroids for her that we had delivered. She also remains on benedryl for 72 hours. Had she imediately had the benedryl, she woud have been fine.
The manager from Poly recretion did call me the next day. He did listen to my suggestions. Clear cups, 2 person phone consent for medication administration. Better identification for allergic kids. I also told him that had I been told they couldn't administer the benedryl, I would have had them call 911. I didn't ask for any compensation, nor was any offered. I expressed that my concern was that this not happen again because the outcome might not be as good the next time. He said that procedures would be looked at, and that discipinary actions taken. I told him that mistakes happen, and I wasn't after anyone's job. I just want to make sure that th kids are safe. that is where we left it.
In hindsight, I should have had the inhaler with me, and I should have gone to the hopital. The important thing is that Katie is ok.
I didn't tell this story to scare the parents of allergy kids. I had let my previous experiences with how wonderfully WDW handles allegies make me complacent. I personally will never leave Katie in one of the clubs again. If you do, make sure every employee knows your child and his/her allergy before you leave. I just don't want another child to become ill.
Beth
but the severity of the second reaction may have been much more serious than her usual, or in the case of her first exposure at the restaurant in World Showcase. 
