Warren is my floral planner! He is fantastic. I also have Rose and Warren's assistant, but I mainly deal with Warren. He is usually very quick to respond to emails - although he was just sick, and there have been some computer problems at DFTW with a lot of planners not receiving emails (including one of mine!). Overall, I have had no problems with Warren. He is a great help, sending me pictures and sample fabrics (because I cannot go to Disney for a planning session), he is quick to make any changes we discussed, and he will give his opinion on things as well if you need it. He actually suggested my centrepieces for me because the original ones wouldn't work once I changed venus. You should be very pleased with him!