Flip side of rude CM's - Rude guests!

[Simba's Mom]

That's why I always make it a point to smile and say "Thank you" to CMs who have pretty thankless jobs-the custodians, table cleaners, parade maintenance, and especially the bus drivers! I've seen so many bus drivers chewed out because "I've been waiting almost 30 minutes this bus" like they're somehow responsible. And one time in DL, not WDW, a CM was politely telling a guest she couldn't stand in the middle of the sidewalk during the parade. I couldn't believe the response-"I'll stand wherever I want!" and she just stood there.

 

[Gary M]

I don't see how anyone can work with the public. From my hometown to WDW all of the service people are treated like crap. If I were working with the public I would be thrown in jail within 30 minutes of starting the job. I just couldn't take being demeaned like these workers are. I have also noticed the nastiest customers tip the least if at all.

 

[bamabelle]

I was in the Ye Olde Christmas Shoppe on our last day in the parks. I had already purchased two Mickey large glass ornaments for personalization and decided to go back for one more. There was a long wait for the ornaments so I arranged for my ornaments to be delivered to the front entrance after 3 pm. As usual, when I first went in the store, I was the only person in there. Between my first purchase and second (5 minutes) the store got crowded with everyone wanting their ornament personalized while they waited. The CM explained to all customers that there was a line of ornaments ahead of theirs and they could come back after 4pm or have it delivered to their resort, etc.

Well, enters this RUDE woman. She already had rudely interrupted me and the CM during my first transaction to ask a question about personalization. I ended up behind her when I went back for purchase #2. She was *****ing because "she was leaving the park and flying out that night," blah blah blah, "why couldn't the CM push her order in front of all the others, CAUSE SHE WAS LEAVING THAT DAY" blah blah blah, "she needed to take her purchases with her and couldn't wait." She went on and on about how in a hurry she was and was making rude noises. All this time, her little girl, about 3 or 4 was climbing, YES climbing, on the counter, knocking things off, dropping her sippy cup that spewed everytime she dropped it. I was getting so furious with her, demanding that her purchases be put in line above all the others!! I almost said something to her, but my Disney (and Southern) manners held me back. There is a special place for people like her and it is called hell. Remember, I had some of the same time constraint issues as she, but I politely and gladly accepted my option--and thanked the CM for her suggestions as to how to make this purchase work. I am probably going to call the store and order more of these ornaments before Christmas. I felt sorry for that poor CM and apologized to her for that rude woman when it was finally my turn--about 10 minutes later!

 

[Stitchfans]

I can hardly contain myself when I see someone treat someone else so rudely...I think I would have to say something. Of course, then I would be rude. haha I have not personally ever seen or experienced anything like what you guys are describing, Thank Goodness. I have only been to WDW once. There certianly are plenty of obnoxious people to go around, though.

I really feel our entire society is lacking manners. When I was growing up manners/ettiquite were taught at home and at school. These days...it doesn't seem to be taught anywhere.
My children are DS12 and DD7. I personally ask my children's teachers to please make sure my child is always polite and respectful. We insist on thank yous, please, yes mam and no sir at our house. We certainly are not stick in the mud people either.
I cannot tell you the number of times that people (usually complete strangers) comment on my children and their manners. My DS open doors and lets girls enter buildings before him and you know what the girls love it .
I really feel the lack of respect for others is just a reflection to where our society and world is these days. It is really such a shame. I tell my children I do not care what anyone else says or does you will be polite and respectful. They don't argue.

On the contrary. There is a way to put someone in their place without being rude. I'm always telling my DDs to speak up for themsleves if someone is being rude to them. You have to be careful what tone you use thats all. Kill people with kindness.

 

[Emmaline Lola]

From someone who worked at a hotel in New York City and at WDW, at the Front Desk, Concierge Floor, and as an assistant in the executive office--it just amazes you at times how people treat other people in this world.

Small example: I was berated by a woman from across the hotel lobby because the monorail was not at the hotel---"How in the hell do YOU expect us to get around WDW without the monorail??"

Do you not do a tiny bit of research before you life altering, all important to world peace WDW trip???

Oh, I could go on and on, but there just isn't enough time for me to share all these lovely "guest stories".

It has taught me to slow down in my everyday schedule and talk to the people I come in contact with daily.

el

 

[Dreamseeker]

This happened to me as a Cast Member on my College Program:
I was working in merchandise at that time.
A guest came up to me to pay for some items and he was rude from the very first second. When I hang rung everything up and gave him his total, still smiling, he snapped at me that he was promised a special edition pin with a purchase of 75 Dollars or more. I had not heard about this at all and asked him politely where he got that information. He said he had received a flyer in the mail and demanded to talk to my manager, who was standing right next to me. No one had heard a thing about it, but we offered we'd give him a free pin to make up for the misinformation. But he was not happy with that. he wanted his specail edition pin. I explained to him that we ufortunately didn't have any and whether he could show me that flyer and maybe I'd be able to direct him to the right location! He started yelling at me, asking if I thought he wasn't smart enough to read a flipping (that is not the word HE used) flyer. He then stormed off and came right back in with the flyer. he proceeded to fling the piece of paper in my face, leaving a little cut on my cheek. He then left. My manager sent security after him. But they never found him. He would have been trespassed.
By the way, we looked at the flyer and it was for DisneyLAND only!

I've had numerous encounters of that sort, and I'm still very sad I can't work at Disney any longer!

 

[nightowlky]

The worst thing we've seen is when we were leaving AK last summer and the CM working with Mickey told the people waiting in line that Mickey had to take a break and would be back out in 15 minutes. This mom starts screaming at the CM that her children have been at Disney for X number of days that today is their last day and they hadn't seen Mickey yet. She was furious that this CM has ruined their only chance to see Mickey. The kids and her husband were so embarassed. They were begging her to let it drop and leave. Another guest told the CM to call security. He felt like the CM shouldn't have to put up with a guest treating them so poorly. Then the lady started screaming at him that he should mind his own business.

I'd have taken a picture of her with my camera to show the kids what NOT to be when they grow up.



BTW, from Louisville, too!

 

[shellybaxter]

We were waiting for our ADR at the Plaza restaurant one crowded Saturday night. We had waited about twenty minutes and our name was finally called. As my husband and I approached the CM who had called our names a man was already talking to her. He yelled at her for several minutes about how he had "reservations" and they were for twenty minutes ago and he wanted to be seated now. Just after he said they had waited for twenty minutes and they "deserved" to be seated (for about the fifth time) I interupted and said, "so have we and our turn has arrived. Would you mind stepping aside so we can be seated?" He stared blankly at me and said, "oh, yeah, sorry" . The CM appoligized for the wait as she was seating us. I told her it was no problem, we didn't really mind waiting, it just looked liked she needed saving from the yelling man. She just smiled at us and handed us our menus.

 

[lookingforward]

Lots of rude guest stories, thankfully not to many rude CM stories!

The worst was at Mama Melrose shortly before the park was closing. There was a huge wait for a table and no more room for any walk ins. We had our ADR's for months before. When we checked in there was a women ahead of me in line who demanded a table and said the words "TOOT SWEET" to the CM. The CM explained very nicely that there was absolutely no availabilty due to the park closing and the fact that the customer had no ADR. The women cursed at the CM and then stepped back and watched me check in. We had ADR so were told to wait and the women started screaming "THEY got a table but I can't! ARE YOU KIDDING ME???" WHERE IS THE MANAGER? blah blah blah. It really ruined my mood and the CM had to walk away because she was crying. The manager came out and told the women to leave or he would call security. I though she was going to punch me and I was ready to rumble. I wanted to say, "Move you but out the door TOOT SWEET!" but resisted the urge. She had children with her too, and they even looked scared of her.

 

[Yookeroo]

A friend who went last December told me that she was standing by a turnstile and the CM was wishing everyone who went in (or out, I can't remember), "Happy Holidays." My friend said she stood there for about five minutes (waiting for someone) and in that time SEVERAL rude guests snapped at the poor CM and said, "NO! It's Merry Christmas!" or something of that effect. Come on, the CM's just being nice. He doesn't know who's Christian, Jewish, Muslim, etc, so he's just saying Happy Holidays to everyone. Get over yourself! Rude, rude, rude. If that happened several times in five minutes, can you imagine how many times he heard it over the entire month? I would have snapped.

The right wing "pundits" have invented a "War On Christmas". So now we have manufactured outrage over something as innocuous as "Happy Holidays". Gods forbid that anyone celebrates other than the way they approve of.

 

[bamabelle]

Lots of rude guest stories, thankfully not to many rude CM stories!

The worst was at Mama Melrose shortly before the park was closing. There was a huge wait for a table and no more room for any walk ins. We had our ADR's for months before. When we checked in there was a women ahead of me in line who demanded a table and said the words "TOOT SWEET" to the CM. The CM explained very nicely that there was absolutely no availabilty due to the park closing and the fact that the customer had no ADR. The women cursed at the CM and then stepped back and watched me check in. We had ADR so were told to wait and the women started screaming "THEY got a table but I can't! ARE YOU KIDDING ME???" WHERE IS THE MANAGER? blah blah blah. It really ruined my mood and the CM had to walk away because she was crying. The manager came out and told the women to leave or he would call security. I though she was going to punch me and I was ready to rumble. I wanted to say, "Move you but out the door TOOT SWEET!" but resisted the urge. She had children with her too, and they even looked scared of her.

"TOOT SWEET" I can't believe someone used that word to address another adult! Why do some people think they deserve more than others? It just blows my mind. BTW, I have used "toot sweet" to address my children but never in a condesending or rude way! Toot funny!

 

[#1MMFan]

Umm, call me stupid, but I always thought it was "tout de suite" as in French for "immediately". haha

 

[bamabelle]

Umm, call me stupid, but I always thought it was "tout de suite" as in French for "immediately". haha

"Toot Sweet" is the Southern, and sometimes witchy way to say it! Hehe!

 

[k5thbeatle]

There is a growing mentality in this country that if I spend any amount of my money then I have the right to behave however I want and am somehow therefore entitled to act rudely?

 

[nightowlky]

There is a growing mentality in this country that if I spend any amount of my money then I have the right to behave however I want and am somehow therefore entitled to act rudely?

I think that's always been there and it doesn't matter what class or ethnicity. There are just arrogant people that expect the world to revolve around them. It's how we deal with them in return that marks us.

 

[bamabelle]

I think that's always been there and it doesn't matter what class or ethnicity. There are just arrogant people that expect the world to revolve around them. It's how we deal with them in return that marks us.

So sad, but true!

 

[AnnaS]

Just got back Friday night so this is definitely fresh in my memory

A woman (with her family) was really rude to a bus driver at OKW. She wanted the bus driver to let her and her family off in between bus stops. She complained the whole time and could not understand why the driver could not let them get off.

 

[DanMedix]

Everywhere you go, people think the world revolves around THEM, and that they should be catered to in every way, shape, or form. When these kinds of people go to WDW, those expectations go up 10 times as much. These people need the mother of all REALITY CHECKS!

Here's how it works...WE be nice to CM's. CM's be nice to US. One smile breeds another...and another....and another. Pretty soon, you'll truly have the "happiest place on earth"....

 

[djblu883]

I was working in Dillards one Christmas season, one Sunday a "Lady" dressed like she had just come from Church came in to shop and get boxes for her purchases...rule was one box per shirt...she wanted 5 more...I told her I could only give her the 3 she had made purchases for....SHe then began to loudly cuss me in front of all the other holiday shoppers....my reply...in my WORST voice I began to sing...JOY TO THE WORLD...don't even know where it came from....but it did the trick....others around her began to sing and she stomped off hahahahah!!

 

[#1 Pocahontas]

There is a growing mentality in this country that if I spend any amount of my money then I have the right to behave however I want and am somehow therefore entitled to act rudely?

You are so right. It makes me sad.