I'm an ex-First Choice (airline) employee, still have a few contacts there.
The reason your flight from GLA was swapped to a 757 is that the airline is awaiting delivery of another 767 with the new Star Class configuration. This delivery has been delayed by a few weeks for some reason.
When this happens, the airline usually sub charter the flight to another airline altogether, such as Air Pullmantur (a Spanish airline) who have been operating flights for First Choice and Thomas Cook recently. As the Glasgow flight hasn't sold more seats than a 757 has (i.e. 233 economy seats), then it makes more sense for First Choice to swap the aircraft and still operate themselves.
I know its dissapointing when you've been expecting a level of comfort that your not going to get, but as some others on here have pointed out, there's little or no come back on the airline. They always reserve the right to substitute aircraft, service etc in the small print. However, what I would always say is send in a complaint anyway, even if you know you won't get any compensation. These complaints have to be logged and responded to. Every airline should be reporting these complaint levels back to their Directors etc. Its better than saying nothing at all and it might make them think twice in the future if they receive lots of complaints.
Hope this helps clarify anyway.
The reason your flight from GLA was swapped to a 757 is that the airline is awaiting delivery of another 767 with the new Star Class configuration. This delivery has been delayed by a few weeks for some reason.
When this happens, the airline usually sub charter the flight to another airline altogether, such as Air Pullmantur (a Spanish airline) who have been operating flights for First Choice and Thomas Cook recently. As the Glasgow flight hasn't sold more seats than a 757 has (i.e. 233 economy seats), then it makes more sense for First Choice to swap the aircraft and still operate themselves.
I know its dissapointing when you've been expecting a level of comfort that your not going to get, but as some others on here have pointed out, there's little or no come back on the airline. They always reserve the right to substitute aircraft, service etc in the small print. However, what I would always say is send in a complaint anyway, even if you know you won't get any compensation. These complaints have to be logged and responded to. Every airline should be reporting these complaint levels back to their Directors etc. Its better than saying nothing at all and it might make them think twice in the future if they receive lots of complaints.
Hope this helps clarify anyway.
