I use a TA every trip even though I an obsessive compulsive planning control freak. A good TA is worth her weight in gold. A not so good TA can ruin a vacation. It's worth taking the time to get recommendations for a good TA who will be responsive and efficient, and who will advise you based on your interests rather than her commission.
I book all my own dining with the exception of ADRs that have to be booked over the phone. I hate, hate, hate the Disney phone systems.
Here's why I like using a TA.
[*]I hate the Disney phone system.
[*]I hate dealing with misinformed CMs.
[*]I hate the Disney phone system.
[*]When new promotions come out, I don't have to worry about whether I'm aware of them the moment they come out or not (I typically am but I don't have to worry about it) because my TA EVERY.SINGLE.TIME has called to get the promotion applied without me having to do a thing, assuming it would save me money. I also don't have to sit on hold for hours (not an exageration, that's what happens every time a new promotion is released) because my TA does it for me.
[*]I hate the Disney phone system.
[*]My particular TA works for an agency that arranges group travel and has been able to get me a better discount that is available to the general public (unfortunately not happening this year, boo).
[*]I hate the Disney phone system.
[*]If any kind of problem comes up during my vacation, I can have my TA straighten it out while I go off and enjoy my day rather than wasting precious vacation time sorting it out.
[*]I hate the Disney phone system.
[*]I like supporting small businesses. It doesn't cost me a penny more to do so since her commission is paid entirely by Disney. My TA never tries to upsell me in order to get a bigger commission.
[*]I hate the Disney phone system.
[*]A good TA will send you reminders of deadlines that are coming up (ex. balance is due, ADR booking date is approaching) so you don't forget.
[*]Have I mentioned that I hate the Disney phone system?