Family illness, multiple units, borrowed points, changes/cancellation--help please!

[LuckyMamaInDE]

We have a AKV 2br and a AKV studio booked for Aug 17-24, the 2br for us and my sister's family and the studio for my parents. We used all 2007 points (banked) and 155 2008 points for the 2br. We used the last 5 2008 points and borrowed 112 2009 points for the studio. June use year.

My mother was diagnosed with ovarian cancer and had surgery last week. She starts chemo on Thursday. They will not be able to join us on our vacation. We are all very sad

If I cancel the studio reservation, can my borrowed 2009 points be applied to our 2br reservation and the equivalent number of 2008 points be banked?

I'm trying to figure out how my parents will be able to vacation on those points once my mother is up to it.

Thanks for any insight.

 

[DebbieB]

They should be able to work with you. Give member services a call.

 

[jekjones1558]

MS was able to do this for me in a similar situation. Good luck to you and your mom!

 

[Goofy's apprentice]

Try calling and asking for them to reallocate the points. They have been helpful in these types of situations before.

Praying that your mom returns to health quickly.

 

[LuckyMamaInDE]

Thank you all so much. I will be at home tomorrow when MS is open so I'll give them a call.

 

[bookswin]

I'm very sorry for your situation.

If you can't "put the points back," maybe you could rent out your reservation and recoup the money.

 

[luminous]

I understand what you are going through. We had the exact situation with my mother in law last year. We spoke to our guide who intervened for us. They were able to adjust our points so that we could use them at a later date. Good luck, and God bless.