The amount of roles on the checklist has nothing to do with the Web Based Interview (I only had 4 roles and got through). Do you know what kind of computer she did it on? PC or Mac? And what internet browser she used? If she used anything other than Internet Explorer- that may have been why she didn't pass. The interview is meant to be taken on Internet Explorer and sometimes can mess up if done on Safari or Firefox. If that's the case- she can call and explain and they may reset it.
If that wasn't it, then she just didn't pass. I don't know if she could call and just ask to have it reset, but it's worth a shot.
Thanks so much! She had done hers on a Mac and not on Internet Explorer. So would you think she should call and see if they can reset it? She and answered our questions almost identically so I don't think it could have been that.
Have you heard of them resetting it before?? THANKS AGAIN!!