Extremely Rude Guests

[Piglet Pal]

well last year we were sitting outside the McDonald's stand at Thunder Mountain. This man with a pram stood right behind our table and let his son crawl on the floor under our table etc. Anyway at least 3 other tables had become empty while we were eating but he continued to stand right next to us. Few minutes later his wife came and sat down at our table. We looked at her and I said "Sorry but we're not finished". She went mad and said I was only saying this because she was black, she then proceeded to stick her fingers up at me and swear at me in front of her children. I was absolutely mortified!

 

[Bullseye]

I wasn't with my DW when it happened, but the crowds were huge one day and this oafish 17-19 yr old guy couldn't get through the crowd fast enough, so to create a shortcut he hurdled clear over my daughter in her stroller. My wife called him a jerk and he said some smart-mouth comment back.

Like I said, I wasn't with her at the time but I know I would have had to throttle him despite the possibility of ejection/incarceration and the fact that you should never shake a child!

 

[inkkognito]

Probably my "favorite" rude guest was the one I encountered at the outside Guest Relations window at Disney Hollywood Studio. DH and I were waiting in line to renew our annual passes. We weren't planning to go to the park; we had just run by to do the renewal because that's the closest park to our house. Our turn comes, we walk up to the window that had just become free, and a belligerent guy literally jumps in front of us at the window and starts yelling that he was there first and we had jumped the line and how dare we and that we're rude SOBs etc. The Guest Relations person knew we were next, and she, DH, and I all pointed out to him that he had just come in from the exit...duh! I don't know whether he had been waiting there thinking it was the line (hmmmm, sure would seem like the place where all the other people were waiting would be more likely to be the actual entrance) or whether he thought he could cut the line by intimidating people with his tantrum.

Normally I tell line jumpers where to go, but on this occasion we were in no hurry and I was actually curious to see what the ****** even wanted at GR so I said in my most sarcastic tone, "Well, obviously Mr. Important here is really, really important and really, really special and has vitally important business that can't wait so you'd better take him first because I wouldn't want to delay such a special, important person." Sure enough, the idiot had something stupid to rant about. He had purchased non-park hopping tickets and was flipping out that he'd hopped over the Studio and was being denied admittance. And of couse he wasn't going to pay to upgrade. Needless to say, he was not given any satisfaction and storm off in a huff while DH and I snickered at the entertainment.

 

[J.C.&ALI'SMOM]

I've posted this "rude guest" story before but here it is again!

My 2 girls and I were in line to ride Aladdin's Magic Carpets. When we got up to the loading area the CM asked "how many guests?" and I said "3" so we were assigned to carpet number 1 and told to wait on that number and when the gate opened get in carpet number 1.

There was a family of 4 behind us and they were assigned carpet 2. When the gate opened the mother sat the 2 children in carpet 2 and herself and dad in carpet 1!

I was just standing there with my 2 girls wondering what to do when the CM came around and asked what occured. I said that you had given us # 1. The mother hops out and starts freaking because it was her carpet, etc. The dad gets in #2 with his kids and I put mine in #1 and she just storms off and leaves her family there to ride the carpets alone! During the attraction, I could see her sitting on a bench near the ride and she wouldn't even look at her kids on it!

It was really unbelievable. That a grown up would get so upset over not being able to ride Magic Carpets by herself that she would throw a hissy fit and not even watch her children. Of course, they couldn't enjoy it because of her immature behavior.

 

[hrh_disney_queen]

My DS9 (7 at the time) and I were literally stuck on the bridge between Tomorrowland and Main Street - we got caught in the Wishes crowd. After it was over, traffic started to move in a normal flow towards Main Street. This woman on an ECV came away from the wall straight across traffic and almost ran into the side of my DS. I said, "HEY!" and she said, "You should have known I was going to do that!" I said something like "How are we supposed to know what you are doing, and besides you are going against the flow of traffic!" We kept on walking while she spouted something else off. To this day DS, now 9, remembers the lady that almost ran him over.

Out of curiosity I have a question for any CMs here. When you encounter a horrible person like some of those described in this thread, do you appreciate it when another guest steps in on your behalf, or would you rather just take it and let it go? I always want to step up to defend an employee that is being verbally abused, but I don't want to overstep my bounds on what the employee has to say/do. Just curious.

 

[zeroed]

Several years ago we were standing in line at POTC behind a large tour group of middle school aged kids from Washington DC who were acting like savages. They would yell in the narrow corridors and so on. When we got to the boarding area they started pushing each other causing the rest of us to have to back away to keep from getting knocked down. To our amazement the CM just stood there looking somewhat panicked. She was about to seat us in the last row of a boat with some of these clowns. I told the CM there was no way I was riding with these animals and to just let us out. She gave us a boat all to ourselves. They hooted all through the ride.

When we exited the ride we saw several uniformed guards gathering the group for what appeared to be a mass eviction. We never saw or heard them the rest of the day. My wife (a former CM) said she had never seen such an open display of security at WDW.

 

[OurMsBrooks]

We saw an interesting incident on our most recent trip. We were waiting for Wishes, and a very large family stopped right in the middle of the taped-off walking area (and for whatever reason there was no CM there that night making people move along) to watch the show, completely blocking the traffic of people who wanted to keep moving. To top it off, then they started into a long, loud argument over "Whose turn is it to ride in the wheelchair?"

 

[fairestoneofall]

We saw a family leave their trash all over the table and ground at Flame Tree Barbeque on our last trip. I commented to my DH that they were surely teaching their children wonderful behavior.

Also on that trip, we had made rope drop for TSMM. While DH stood in the line to get FPs, I took the kids through the stand-by for our first ride. The CMs at the entrance were very clearly and loudly letting everyone know that you were not to get into the line without your entire party. Well, a lady was in front of me in line. We were standing for a few minutes (maybe a delay in starting the ride?). Anyway, once the line started moving, the lady got on the phone with her son (I assume) and told him that he needed to get through the line because she was close to boarding. Apparently, he kept telling her that they were not allowed to do that because of the CMs at the entrance telling everyone that their entire party needed to be together first. So, her son and whoever else was with him refused to line jump (go them). But the mom was furious and yelling on the phone at her son. Too bad. She had to ride by herself.

 

[singnring]

Made a couiple of day trips to WDW back in Jan. with the family.
While in a long line for race cars, I notice a little boy, about 6-7 yrs, crawls under the rope and slides in front of me and mine.

I figure he is with the couple in front of me.
Soon after, a 13-14 yr old girl slips in with him.
Starting to wonder, but still figure they're with the couple.

Then Mom comes in and I realize what is happening.

Giving the benefit of the doubt, I ask if they are witht he couple; Mom says yes, and I ask again somewhat doubtingly. She again says yes.

As we progress through line, i realize they most definitely are not with the couple, so i report them to the CM.

Eventually, he gets around to getting them out of line. Mom suddenly speaks no english and another CM comes over to interpet. GMAB!!!

So they make them sit there for a few minutes, then let them back in line.

THe woman and her daughter sat there the rest of the time shouting curse words @ us and flipping us off.

I was disapppointed in the way the CM's handled the situation, and esp when they did nothing about her cursing and flipping me off.

They were probably 30 feet behind us in the line, and everyone else, including all of the kids, had to listen to their language and put up with the fingers flying.

I truly felt they should have been removed from the park.

Definitely the worst guest I ever encountered.

 

[M-I-C-K-E-Y]

Three 16 year old (give or take) Brazilian Tour Group girls grabbing the rear-end of an unsuspecting 12 year old (give or take) random boy as he was drinking from a water fountain.

Two of them snuck up behind the poor kid, while the third girl stood ready with her digital camera. They grabbed the poor kid's butt as he drank, and he jumped out of his skin! They laughed like wild, and ran off in their matching shirts. The boy stood there in shock, looking like a bus had just hit him.

I don't care what some might say about different countries having different customs, that was simply wrong!

 

[ToddyLu]

1. On a bus from one of the parks riding with another quiet older couple in the back. On get some folks with Northern accents that are so loud and irritating...it was probably 1:00 a.m for it just to be us. Finally when we were all about to be over the noise (I mean they were really bad) The older guy hollers out, "this is a quite bus ride, pipe down"....they did a little. I thanked him when we got off the bus and he just shook his head.

2. Last year we were in the Pop Lobby and a woman was screaming and making demands at the front desk. The CM manager was trying to calm her down so he could understand what the problem was. He asked her to step around to the office so he could rectify the situation. She just stood there, then almost starting crying. Finally he had a very stern expression because peolpe were starting to stare and in a stern voice asked her to please follow him to the back....she did at that point. Always wondered what could be so bad that you are crying and yelling in a hotel lobby.

3. My personal favorite...like others I have talked about this one several times on the DIS. We are at DHS, when a huge lightening storm blows in. THe weather was so bad they cancelled Fantasmic. We left before that to get to our Pop bus. So we were a bit ahead of the crowd. While we are standing there a couple of sprinkles, not even real drops blow in...a large man gets out of the line and walks up to the CM bus manager standing there and starts yelling at him about not have a bus there waiting. At first the CM ignores him, he is busy...Big guy gets closer...demanding a bus. THe older smaller CM doesn't move away....points his walkie talkie at the Big guy and simply says, "Sir no one knew about the weather...I am in charge of evacuating 45,000 people from this park in the next 15 minutes, so I suggest you step back in line and a bus will be here momentarilly...I am very aware of the rain".....heeeheee....guy steped back and didn't say another word.

People just amaze me

 

[kymom99]

Several years ago we were standing in line at POTC behind a large tour group of middle school aged kids from Washington DC who were acting like savages. They would yell in the narrow corridors and so on. When we got to the boarding area they started pushing each other causing the rest of us to have to back away to keep from getting knocked down. To our amazement the CM just stood there looking somewhat panicked. She was about to seat us in the last row of a boat with some of these clowns. I told the CM there was no way I was riding with these animals and to just let us out. She gave us a boat all to ourselves. They hooted all through the ride.

When we exited the ride we saw several uniformed guards gathering the group for what appeared to be a mass eviction. We never saw or heard them the rest of the day. My wife (a former CM) said she had never seen such an open display of security at WDW.

Thank goodness they took care of them!

 

[Teacher03]

We were walking in HS a couple of weeks ago- a little crowded, but not too bad. A stroller slammed, and I mean slammed, into the back of my leg right above my ankle. It hurt, but I wasn't too upset even though I didn't receive an apology. Five seconds later it slams me again, harder this time. I turned around and I was mad. The couple was fighting loudly and that is why I was hit twice. They weren't paying attention. They walked away, leaving the stroller with the baby in it. Another member of their party came over to get the baby, but still no apology. I had a raised bruise, a cut, and limped for two days.

But I am happy to say, that was the only rudeness we witnessed!

 

[leeh1530]

During high school I worked parade audience control at MK near the castle on the TL side. There are several trees near the edge of the rose garden that guests that we nick-named "monkeys" would jump the fence and climb nightly. It was often my job to go fish them out of the trees. I have to admit that most guests would climb down and go back over the fence when asked. But...One night a man refused to get down and I told him that I would call security he did the whole.. I paid $10,000 to come here to see this parade (a cast member's favorite claim) and I explained to him that he was welcome to watch the parade in one of the parade viewing areas but it was not safe for him to be in the tree. I radioed security and while I was waiting for them he began cursing and spitting (yes spitting..) at me. When security finally got him down he looked at me and said "what's your name, I'm going to get you fired" when I replied Holly he grabbed my name tag and ripped it off my shirt. By this time a few of the other guests who had witnessed the whole event jumped over the fence at the guy and told him what I couldn't (being on the clock and all) and needless to say the man was escorted from the park. Definitely the rudest guest I ever encountered (and I met a lot more once I transferred to guest relations)!

Wow, just .... wow......

 

[Alesia]

During high school I worked parade audience control at MK near the castle on the TL side. There are several trees near the edge of the rose garden that guests that we nick-named "monkeys" would jump the fence and climb nightly. It was often my job to go fish them out of the trees. I have to admit that most guests would climb down and go back over the fence when asked. But...One night a man refused to get down and I told him that I would call security he did the whole.. I paid $10,000 to come here to see this parade (a cast member's favorite claim) and I explained to him that he was welcome to watch the parade in one of the parade viewing areas but it was not safe for him to be in the tree. I radioed security and while I was waiting for them he began cursing and spitting (yes spitting..) at me. When security finally got him down he looked at me and said "what's your name, I'm going to get you fired" when I replied Holly he grabbed my name tag and ripped it off my shirt. By this time a few of the other guests who had witnessed the whole event jumped over the fence at the guy and told him what I couldn't (being on the clock and all) and needless to say the man was escorted from the park. Definitely the rudest guest I ever encountered (and I met a lot more once I transferred to guest relations)!

You really should have pressed charges.

 

[CR Resort Fan 4 Life]

In December 2006 while waiting in line at the Animal Kingdom for a picture with Winnie The Pooh and Tigger, when a Cast Member told this woman she needed to wait in line and as she walked away I heard her cursing about it. The funny thing is the parked has just opened and at the most her kids would have waited 1 - 2 minutes for a picture.

 

[CR Resort Fan 4 Life]

I forgot to mention that a few years ago my family and I were in line for the Magic Carpets of Aladdin and as we were about to step into our carpet vehicle this father runs right in front of us and tell's his little girl this one is free. Well since that was the last one available we had to wait a few more minutes before our turn. I wanted to tell a Cast Member what happened, however my dad thought it would be better to leave it alone. I also think this father set a bad example for his little girl because he showed her that it's ok to cut in front of people and take their turn, so talk about setting a bad example.

Also one time while we were waiting for rope drop in Frontierland my family and I happen to speak with another family who was also waiting. Well I don't remember why he told us this, but their father said "there are a lot of foreign people who come there" and I think he meant it in a bad way. The funny thing is my dad could have said you are talking to some foreign travellers, because we are from Canada and are not from the United States.

Finally one time while we were trying to park at Downtown Disney Marketplace this one car must have thought we did not give them so much room to drive out, so as they paced us the person driving their car said "I am surprised you people from Ontario know how do drive." Since we drove down that's how they knew we were from Canada and they took it as a chance to bash us because we were Canadians driving in their home country.

 

[Joanna71985]

WOW! I'm so sorry that happened to you. I hate when people are mean to CMs just trying to do their jobs. It's really pretty cowardly when you think about it, because they know the CM isn't allowed to say anything. I saw this at Epcot when the line for Aladdin and Jasmine got cut off in. The mom was SO mean and abusive to the CM, I swear I was about to jump into it. But I looked at the CM, so calm and collected, the other mom's DD who was mortified, and my own DD, and held it in. Well, I did make one comment. Man, I really wanted to give it to her, though!

Yeah, it can be hard. I hate having to close the lines off, because I want the guests to get to see the character(s). But unfortunately the characters can't stay out all day. Luckily, 99% of the guests have been good about the closed lines.

Out of curiosity I have a question for any CMs here. When you encounter a horrible person like some of those described in this thread, do you appreciate it when another guest steps in on your behalf, or would you rather just take it and let it go? I always want to step up to defend an employee that is being verbally abused, but I don't want to overstep my bounds on what the employee has to say/do. Just curious.

This is just me. But I like it when guests stand up for the CM (myself included). I've never been involved with a bad situation, thank goodness. But if I was, and a guest stood up for me, I know I would appreciate it.

 

[lfwhipp]

for me the worst we have ever seen and experienced was last year at the MK waiting for the Spectromagic parade. Now we all know that we have been standing out there for an hour or more (with 3 kids in 2 strollers) and so were everyone around us and i know that the street is for everyone, but this poor couple next to us with their kids were kind enough to squeeze in my little ones so they could see. well, this group walks by this couple about 5 min before the start of the parade and ends up circling back around. as you see the first float coming down main street, this woman and her sister and her children and someone they were with jump in front of them and their kids and insist that they "paid for this too". well we tried to squeeze over, but there was no room left and this couple's children were being stomped on, squished and started to get separated from their parents by this woman. she was using the most foul language and even after a CM came and threatened to escort her entire family out of there she continued to rant and rave until she was escorted off with her family. I just will never understand that sort of behavior.

 

[mickaholic4077]

I have a question for CM's-If you get physically assaulted by a rude guest when you are on the clock,are you discouraged from pressing charges?