EXPIRED: Part ONE of 2015 CLUB LEVEL (CL) INFORMATION and HELP Thread DO NOT POST HERE!!!

[outahere]

We are talking about BC -- is that what you're referring to also? If so, sorry about that, I wasn't aware the bartending had been in place at BC for this long. I will edit my post accordingly -- thanks for the correction!

I'm not 100% certain, but I'm pretty sure bartending service started at YC and BC at the same time. Both hotels have the same General Manager.

 

[DisneyDmbNut]

I actually got an email before we arrived with a number to text. I think I texted them 2 or three times before we actually arrived.. It was awesome and they were super nice and quick with replies

 

[TigrLvsPooh]

I'm home!!!!! But I miss WDW already!!!!!

I will work on updating our CL guest list now!

 

[TJA]

As far as our actual room at BC, we were in 5692 which is SV. I booked the SV category thinking it would give us a better chance of getting a daybed, which we did get. We did not get our 2nd request, though - a full balcony. We had a corner room, so it was spacious and didn't have a lot of foot traffic:



We had 3 different sets of windows (one door leading to the standing balcony).



We could see high fireworks from this window:



I had previously posted about not loving the bartender service of alcohol....and the one CM that told my DH he couldn't have another beer for a little while....but let me stress that every other CM was fabulous and as far as we could see, they were very generous and accommodating with the service. I do think it was a mistake on the CM's part to make that comment to my DH -- it was heard by several other families and talked about by many. I will address it when I give my feedback about our stay.

Otherwise, there were a lot of different CM's working that I have never seen there. They worked their tails off! I have nothing but great things to say about them. There were some issues with food running out quite a lot -- maybe due to Easter week and occupancy being a bit higher -- it did not seem busy there but being that the lounge is so much larger now, there is a lot more room for people. I think the thing that we loved the most was breakfast offerings. This was my staple pretty much every morning:


How do I get rid of the part at the bottom -- "attached files"?

 

[TJA]

I'm home!!!!! But I miss WDW already!!!!!

Same here -- we must've been gone around the same time frame. We just got home yesterday, and I'm in the process of planning another trip -- probably 4th of July week at Poly CL!

 

[TigrLvsPooh]

I'm not 100% certain, but I'm pretty sure bartending service started at YC and BC at the same time. Both hotels have the same General Manager.

When we stayed at BC CL last spring they did not have a bartender, but they did at YC CL. I'm pretty sure the BC CL bartender started more recently. I don't know the exact date, but it was at least a few months later.

 

[TigrLvsPooh]

I had previously posted about not loving the bartender service of alcohol....and the one CM that told my DH he couldn't have another beer for a little while....but let me stress that every other CM was fabulous and as far as we could see, they were very generous and accommodating with the service. I do think it was a mistake on the CM's part to make that comment to my DH -- it was heard by several other families and talked about by many. I will address it when I give my feedback about our stay.

I'm glad you had a nice stay, but I'm still ticked about the alcohol situation. If someone told me I had to "wait a little while" for another drink I would have been shocked, embarrassed, and most of all MAD! And I don't get mad easily at WDW.

 

[TigrLvsPooh]

I think I have our page 1 guest list all updated! If I missed someone let me know!

 

[mommyrosa2]

For whatever it's worth, thought I'd share our experience with the "bartending" service over at the YC last October along with a conversation we had with corporate prior to our trip:

A couple of months before we left, I had been hearing and reading some really negative reviews about YC CL food offerings along with CM's limiting alcohol consumption to the point we had considered dropping CL from our trip.

About two weeks after our August trip, DH had received a phone call from a Guest Relations Manager in Corporate in response to a letter we sent about that particular trip. By the end of that convesation, DH decided to bring up the concerns we were having about our then future YC CL trip. The manager listened and then addressed each concern.

He mentioned the "2 drink at a time" rule but said that was nothing new (which we knew based on previous CL stays). He also mentioned that no one would be limited as long as they were drinking responsibly and not showing signs of intoxication which he said unfortunately was becoming a more frequent problem across many CL lounges. He also said that if we were not happy with any of the CL experience at any time, that we needed to address it with a manager immediately so that it could be taken care of right away. And while he didn't elaborate why the bartending service was being tried out at the YC first, he did say the BC would follow and then said he wouldn't be surprised to see other CL's eventually following the same process.

At the end of our convesation, we decided to keep CL and were glad we did. I can tell you that we never had an issue with getting any alcohol whatsoever and often took our evening drinks in "to go" cups while we made our way out for the night with no problem. We enjoyed speaking to some of our old friends from the BC CL side like Neil, Hyacinth and Vilma (she's a doll) and by the end of our stay made new friends. All of the CM's were excellent towards us - no complaints at all! We had an amazing trip and wouldn't hesitate to stay on the YC side again!

 

[TJA]

For whatever it's worth, thought I'd share our experience with the "bartending" service over at the YC last October along with a conversation we had with corporate prior to our trip:

We enjoyed speaking to some of our old friends from the BC CL side like Neil, Hyacinth and Vilma (she's a doll) and by the end of our stay made new friends. All of the CM's were excellent towards us - no complaints at all! We had an amazing trip and wouldn't hesitate to stay on the YC side again!

We missed Vilma so much last week at BC CL -- YC is very lucky to have her. But we did see Neil quite a lot (and my kids got another one of his famous bday pins!), so maybe he rotates between the two.

Thanks for posting the information and your experience regarding the bartending service. It goes hand-in-hand with what we experienced last week as well. I'm glad that others had also heard about the limitations. I don't think it's a bad idea at all to watch for intoxication...only problem is when someone clearly not intoxicated gets limited. Maybe my DH stumbled when he approached the bartender? Lol, I don't think he did, but something triggered her to think he needed to wait a while before getting another beer. Maybe she mixed him up with another guest? Could be. Lots of men seem to dress the same.

 

[Dispro1]

For whatever it's worth, thought I'd share our experience with the "bartending" service over at the YC last October along with a conversation we had with corporate prior to our trip:

A couple of months before we left, I had been hearing and reading some really negative reviews about YC CL food offerings along with CM's limiting alcohol consumption to the point we had considered dropping CL from our trip.

About two weeks after our August trip, DH had received a phone call from a Guest Relations Manager in Corporate in response to a letter we sent about that particular trip. By the end of that convesation, DH decided to bring up the concerns we were having about our then future YC CL trip. The manager listened and then addressed each concern.

He mentioned the "2 drink at a time" rule but said that was nothing new (which we knew based on previous CL stays). He also mentioned that no one would be limited as long as they were drinking responsibly and not showing signs of intoxication which he said unfortunately was becoming a more frequent problem across many CL lounges. He also said that if we were not happy with any of the CL experience at any time, that we needed to address it with a manager immediately so that it could be taken care of right away. And while he didn't elaborate why the bartending service was being tried out at the YC first, he did say the BC would follow and then said he wouldn't be surprised to see other CL's eventually following the same process.

At the end of our convesation, we decided to keep CL and were glad we did. I can tell you that we never had an issue with getting any alcohol whatsoever and often took our evening drinks in "to go" cups while we made our way out for the night with no problem. We enjoyed speaking to some of our old friends from the BC CL side like Neil, Hyacinth and Vilma (she's a doll) and by the end of our stay made new friends. All of the CM's were excellent towards us - no complaints at all! We had an amazing trip and wouldn't hesitate to stay on the YC side again!

We missed Vilma so much last week at BC CL -- YC is very lucky to have her. But we did see Neil quite a lot (and my kids got another one of his famous bday pins!), so maybe he rotates between the two.

Thanks for posting the information and your experience regarding the bartending service. It goes hand-in-hand with what we experienced last week as well. I'm glad that others had also heard about the limitations. I don't think it's a bad idea at all to watch for intoxication...only problem is when someone clearly not intoxicated gets limited. Maybe my DH stumbled when he approached the bartender? Lol, I don't think he did, but something triggered her to think he needed to wait a while before getting another beer. Maybe she mixed him up with another guest? Could be. Lots of men seem to dress the same.

Thanks for your comments mommyrosa. I'm so glad you contacted management about your previous bad experience. I do think we have to keep management on their toes! And it obviously worked since your next trip was great

TJA, I am still thinking that the "bartender" you had that night may just have not been aware of the policy....maybe he/she thought that two drinks at one time meant the entire appetizer hours of 5-7pm? I am hoping that my recent call to BC/YC to express my concerns will take care of any issues before we arrive because my husband would pitch a royal fit if they tried to pull that on him! Of course I think they should monitor any guests that may be getting out of hand with their alcohol consumption, but guests need to be responsible for themselves too. Honestly, the most intoxicated person I have seen had just returned from the luau at the Poly, but he actually wasn't out of control or ruining anyone else's vacation. On the contrary, he was very funny and quite friendly -LOL we were staying at GF RPC then so I'm sure he had taken the monorail back so there was no driving involved. My point is, they can only control over-intoxication to a certain extent anyway since there are so many opportunities to over-indulge. People need to be considerate and responsible with their drinking, and if they fail to do so, then perhaps CL staff should intervene. That being said, even if TJA's husband did stumble (and I know you were joking about that), I don't think that should cause a person to be cut-off, depending on the extent of it. Even though I am a runner (and former triathlete), I had an illness as a child that resulted in some permanent loss of coordination. Obviously, it is slight or I wouldn't be a runner, but I still sometimes stumble or lose my balance for no apparent reason. I would be MORTIFIED if I got cut off because I stumbled! I realize my situation is somewhat unique, but I'm just saying that a stumble doesn't necessarily mean a person is drunk. My father in law trips on absolutely nothing all the time -lol.

 

[pixarmom]

Posted this on the WL thread, but repeating here! Forgot to add that we loved the mini magic bars during dessert!

We're home from spring break and don't even know where to start with our fantastic WL stay! This was our third stay at WL, but our first stay in the Old Faithful Club. Wow. We've stayed in all the CLs except for YC, and Old Faithful is our new favorite. A quick review:

Check-In. We arrived via taxi after spending a couple nights at Pop. A CM was waiting for us and already knew we had a CL reservation (not always the case at other resorts, in our experience.) He took us upstairs where CM Mike finished our check-in. This guy is great. Friendly, genuine, informative, helpful. Gave us a quick tour of the club lounge (including the very important "to go" cups!) explained operating hours and invited us to ask for anything we needed while the serving area was closed. (More on that later.) Told us our room would be ready shortly (even though it was around 9am!) and that it was overlooking the inner courtyard as requested. When our room ready notification arrived (about 15 minutes later!) Mike offered to take our luggage ticket and they called for Bell Services. He showed us to our room, checked to see the magic bands worked and said luggage should arrive shortly. About 10 minutes later, Mike calls the room to apologize the luggage hasn't arrived yet and took the initiative to check on status with Bell Services. Luggage arrives and we're on our way to MK. We're already loving this - they are really on top of things at WL CL.

Lounge. I love this lounge. I love the view into the lobby. I love the view out to the lake. I love the fact that the children's area is visible from all around the lounge but we're all spread out comfortably. Wonderful to have all that space. Truly relaxing. Everything about this lounge is comfortable and I so appreciate that the seating area is available even when the food service area is closed. Speaking of which, when Mike said we could ask for something while the food service area was closed, he meant it. Every time we asked for a soda, wine or snack, CMs were friendly, helpful and receptive. They went above-and-beyond repeatedly. For example, I asked for wine and a CM brought a glass of wine and a to-go cup with more for a refill. I asked whether I could check out a deluxe room because we might book one for our next visit and the CM (really wish I could remember his name - he was so helpful) gave me a quick tour and answered questions about the room type. We just enjoyed being there. And our oldest son declared that Keith is the best CM on property. We also love the CMs at BWI, but our teen sons are not as much into having a full conversation with CMs at this stage - so the WL CL CMs are a great fit for that right now.

Kids' area is really cute and well-located. Nice to have the crayons and coloring pages available. Our youngest son made many friends and we were fortunate to have a great group of fellow guests there during our stay.

Breakfast is just OK, but we're not really into breakfast anyway. I do prefer the hard boiled eggs and the meats/cheeses they offered at BC this weekend. Evening appetizers, however, were great. Since this was our first CL stay at WL, we can't compare it to offerings in the past. But WL offered so much food - we were very surprised. Just a bit of what I can recall . . . one hot appetizer (examples: chicken tenders, conch fritters, bacon wrapped scallops), a soup (salmon chowder, beef stew) a salad (caesar, caprese) a sandwich (egg salad on roll, turkey roll ups) cheese and crackers, fruit, veggies and dip, sourdough bread with red pepper hummus and gouda spread. We never use CL as a meal substitute, other than for breakfast, but we can't really eat much more after WL appetizers. In the future, we'll usually pair WL CL stays with TS lunches and CS dinners. It worked best when our dinner plans were for Territory Lounge or the F&G outdoor kitchen stands.

Rooms. We stayed at WL before the refurb and these rooms are such a significant improvement. It's not my favorite theme, but it's so well done that it doesn't matter. Beds are comfy and triple sheeting is clean and fresh. Appreciate the dimmer lights for the evening. I rarely comment on housekeeping, but they were great - we called late one night for extra bedding and they arrived within minutes. While I couldn't see out to the lake while sitting on the balcony, we had a beautiful view when standing and I liked the enclosed balcony while reading. Love the faux wood entry and the bathroom is clean, well-themed and very cute. Our room was incredibly close to the lounge, and that was another huge benefit.

Pool. The new splash pad is spectacular and our youngest son loves it. The pool slide is just OK, but as our oldest teen son says, we're not at Disney for the pool slide. The quiet pool looked great, and I'm hoping to spend time there during our next WL stay. It was the week before Easter, so the main pool was crowded, but that's the case everywhere. And we're not fans of the loud pool games, but again, that's everywhere and I get why all the resorts have them. I really appreciate the proximity of the pool to our room on the 7th floor - just a quick elevator ride and we're there.

Location/Transportation. There is some benefit to a more remote location, and all the other great things about WL on this trip made that apparent. It's so quiet, peaceful and remote. The quick boat ride to CR gave us access to the monorail and everything around it. On a rainy afternoon, we traveled to Poly - and actually enjoyed the journey. We used the bus sometimes, but we really loved mixing it up with boats and the monorail. Yay for Captain Carl and his pirate jokes. We walked the path to Fort Wilderness one evening - a fun mini adventure and nostalgic to see the front of the old River Country that's now Mickey's Backyard BBQ. We're looking forward to renting sea racers during our next stay.

WL CL exceeded our expectations in so many ways - we'll be back next year!

 

[pixarmom]

And from our BC CL stay . . .

We're back from our Pop/WL/beach/BC vacation! As always, great to see Teena in the lobby yesterday! A quick review:

Check-In: Always prefer to arrive on a Sunday or Monday so that we can say hello to Teena upon arrival! But this was a quick weekend and a Saturday check-in. Very smooth this time, as a CM was ready with an ipad upon our arrival (my husband dropped us off.) The CM took us up to the 5th floor and Neil assisted with our check-in. Here's where I look like a crazy person. We booked standard CL and declined an upgrade to a deluxe room. We love the deluxe room - especially for longer stays. But this was a 1-night, 2-day stay, we were really looking forward to the refurbished rooms, needed to be close to the lounge (I was traveling on my own with our three boys) and did not need extra space nor a daybed. So I asked if anything was available on the 5th floor, but understood that it's a busy weekend and that might not be possible. Neil made a call and found a room for us on the 5th floor in minutes - it was a garden view with a full balcony and it was perfect. For reference, it was 5636.

Room: Wow. The rooms look great - rivals GF for my favorite room decor on property. Love the new roman shades - makes the room look and feel bigger. New bathrooms are shiny clean. The light carpet probably isn't the best idea and the balcony could use an extra wash, but all else was in excellent condition.

Lounge: Really well done! The space is so much improved and we noticed significant improvements in both the variety and quality of the food. I'm not a breakfast fan, but I rated my BC CL breakfast yesterday #1 of all CL breakfasts (and we've stayed in all the clubs except YC.) The combination of hard boiled eggs, small meats and cheeses, bakery items, fruit (including grapefruit and strawberries) and oatmeal - all quite good. The evening appetizers were also very good - multiple salads, two hot items, crackers and cheese (including manchego one night and I think gouda another - so it's not just the grocery store cheddar cubes we've seen in other lounges) pb&j cups, rolls, apples and caramel . . . the list goes on. They are pouring the wine and it's no longer self-service, as others have reported.

A couple notes for those who are new to the BC lounge, now that we've stayed at other CLs. If you've stayed at WL, CR, GF, AKL or Poly, this will be different. It's more similar to the BWI lounge. Because the food service area and the seating are all connected, when the lounge closes between operating hours, the seating area is not available. Our youngest needs afternoon lounge breaks (long story) so we do need to factor in the unavailability of the lounge seating area between 4pm and 5pm. The other difference is the proximity of the tables to one another and to the kids' area. If you need to supervise your child in the kids' area like we do, you will be closer to the action than, say, at CR, WL, GF, AKL or Poly. But it's wonderful to have the extra space in a completely separate room for those who don't need to be near the kids' area.

Location: We walked to DHS. Walked home from DHS. Walked to and from Epcot Saturday night and again on Sunday. Love the walking and not having to rely on anyone or anything for transportation.

CMs: Yay for Teena! Also, a couple CL CMs were great, including Jen from Michigan State. It must be tough for CMs in this lounge because it's not as easy to walk around and monitor given the space. At WL, for example, a CM can watch for tables to clear by just walking around the u-shape, looking out the window, into the lobby, etc. I know some have commented that CMs at BC "hover" but we didn't find that to be the case - it's just they don't have as much space to move around in - especially when the lounge is busy. A few BC CL CMs, however, did appear uncomfortable and responded uncomfortably to guests. For example, two guests next to us asked if they could have a welcome drink and the CM responded that those are only for arrivals. The guests were very polite, but the CM was quite resistant and they went back and forth a bit before the CM eventually went to inquire about the drinks. It would be great if more CL CMs could bring some of that positive energy that Teena brings to the lobby up to the club lounge.

SAB: It's Easter weekend, so it's busy. I found an empty chair and moved it a bit so that it was in my favorite waterfall corner spot. But I had to abandon it because I felt I should watch for our youngest at the base of the jib slide. He's an excellent swimmer, but tends to roam after exiting the slide, so I camped out there. Our teen boys were off on their own - one trip down the slide, but now the lazy river and the hot tub are more interesting to them. I texted Dee telling her that I planned to return to my spot by the waterfall, but I never made it back over there. Nor could I interest our youngest in the very uncrowded area over by the kiddie slide. So for those traveling during busy times, those are the two spots I highly recommend at SAB to avoid the crowds.

 

[mommyrosa2]

We missed Vilma so much last week at BC CL -- YC is very lucky to have her. But we did see Neil quite a lot (and my kids got another one of his famous bday pins!), so maybe he rotates between the two.

Thanks for posting the information and your experience regarding the bartending service. It goes hand-in-hand with what we experienced last week as well. I'm glad that others had also heard about the limitations. I don't think it's a bad idea at all to watch for intoxication...only problem is when someone clearly not intoxicated gets limited. Maybe my DH stumbled when he approached the bartender? Lol, I don't think he did, but something triggered her to think he needed to wait a while before getting another beer. Maybe she mixed him up with another guest? Could be. Lots of men seem to dress the same.

It sounds like you got a CM who may have been "confused" about the policy which was unfortunate. I can tell you my DH would not have been very happy had that happened to him and to be honest, nor would I.

As for Vilma...it didn't appear that she would be permanently over at the YC. We had a very lengthy chat with her and she said folks were moved around because, at that time, they were just getting ready to start the refurb at the BC. When we mentioned we'd be back this year in October and staying at the BC CL, her response was "I'll see you next year". Disney is very lucky to have her, talk about a CM who goes above and beyond for a guest. On one of our previous BC CL stays, my oldest DD became very ill on our first full day and I can't say enough great things about Vilma. Teena who works as a greeter in the lobby is another real gem! They both went way beyond the call of duty for us. We were forever grateful and we made sure that their management team knew about it too!

Thanks for your comments mommyrosa. I'm so glad you contacted management about your previous bad experience. I do think we have to keep management on their toes! And it obviously worked since your next trip was great

TJA, I am still thinking that the "bartender" you had that night may just have not been aware of the policy....maybe he/she thought that two drinks at one time meant the entire appetizer hours of 5-7pm? I am hoping that my recent call to BC/YC to express my concerns will take care of any issues before we arrive because my husband would pitch a royal fit if they tried to pull that on him! Of course I think they should monitor any guests that may be getting out of hand with their alcohol consumption, but guests need to be responsible for themselves too. Honestly, the most intoxicated person I have seen had just returned from the luau at the Poly, but he actually wasn't out of control or ruining anyone else's vacation. On the contrary, he was very funny and quite friendly -LOL we were staying at GF RPC then so I'm sure he had taken the monorail back so there was no driving involved. My point is, they can only control over-intoxication to a certain extent anyway since there are so many opportunities to over-indulge. People need to be considerate and responsible with their drinking, and if they fail to do so, then perhaps CL staff should intervene. That being said, even if TJA's husband did stumble (and I know you were joking about that), I don't think that should cause a person to be cut-off, depending on the extent of it. Even though I am a runner (and former triathlete), I had an illness as a child that resulted in some permanent loss of coordination. Obviously, it is slight or I wouldn't be a runner, but I still sometimes stumble or lose my balance for no apparent reason. I would be MORTIFIED if I got cut off because I stumbled! I realize my situation is somewhat unique, but I'm just saying that a stumble doesn't necessarily mean a person is drunk. My father in law trips on absolutely nothing all the time -lol.

I am a firm believer of sharing the good and the bad and hopefully everyone's experiences help the next guest .

 

[pixarmom]

Since it's been a topic of recent discussion, thought I'd add a few thoughts regarding the alcohol service at BC. It's uncomfortable, and I think it's because some CMs responsible for that area seemed uncomfortable. So it wasn't clear whether the wine was self-serve or not. One CM stood away from the wine and when I approached, literally followed me until I was in front of the glasses and looked at me uncomfortably. I had to ask "should I pour or are you pouring?" She said she is pouring - and not with a smile.

It must be easier at YC because it looks like they have a cart, so the bartender situation is clear. At BC, they have to stand somewhere along that counter.

Last night was better. Can't remember the CM's name, but he was positioned next to the wine, made eye contact, said hello and asked if he could get something for me. He was more confident, more friendly, and it was clear that he was pouring. When I returned for my second glass, he was still friendly.

So in my limited experience with the pouring, it was very dependent on the CM. For another example, see interaction between CM and fellow guest regarding welcome drink, above. I didn't go into detail there, but it was an uncomfortable back-and-forth with the very polite guests having to answer questions about whether they already received or were offered the welcome drink upon check-in the day before.

Based on the number of times I've used the word "uncomfortable" in this post, I'm thinking I should add something to my message to guest communications. I usually include only the positive, but it may be helpful for them to know.

 

[TJA]

Since it's been a topic of recent discussion, thought I'd add a few thoughts regarding the alcohol service at BC. It's uncomfortable, and I think it's because some CMs responsible for that area seemed uncomfortable. So it wasn't clear whether the wine was self-serve or not. One CM stood away from the wine and when I approached, literally followed me until I was in front of the glasses and looked at me uncomfortably. I had to ask "should I pour or are you pouring?" She said she is pouring - and not with a smile.

It must be easier at YC because it looks like they have a cart, so the bartender situation is clear. At BC, they have to stand somewhere along that counter.

Last night was better. Can't remember the CM's name, but he was positioned next to the wine, made eye contact, said hello and asked if he could get something for me. He was more confident, more friendly, and it was clear that he was pouring. When I returned for my second glass, he was still friendly.

So in my limited experience with the pouring, it was very dependent on the CM. For another example, see interaction between CM and fellow guest regarding welcome drink, above. I didn't go into detail there, but it was an uncomfortable back-and-forth with the very polite guests having to answer questions about whether they already received or were offered the welcome drink upon check-in the day before.

Based on the number of times I've used the word "uncomfortable" in this post, I'm thinking I should add something to my message to guest communications. I usually include only the positive, but it may be helpful for them to know.

Exactly my thoughts and I couldn't have worded it better. I will have very similar comments as you in my letter to guest communications.

As a side note, we actually were not offered the welcome drink so I was thinking they discontinued it until I noticed a very friendly CM delivering welcome drinks to a different family. The CM made eye contact with me and I think she read the sad look on my face (lol) because she approached our table and asked if we were given our welcome drinks. I said no but we would love them! She promptly delivered with a smile. We adored this CM and I feel so bad that I didn't get her name so I could give her the due credit. I had not seen her before. She was young, straight blond hair usually pulled over to the side. Always smiling and extremely friendly.

 

[TigrLvsPooh]

I was at the BC on Saturday!!!!! Darn it I could have looked for you!!!!!!

 

[pixarmom]

As a side note, we actually were not offered the welcome drink so I was thinking they discontinued it until I noticed a very friendly CM delivering welcome drinks to a different family. The CM made eye contact with me and I think she read the sad look on my face (lol) because she approached our table and asked if we were given our welcome drinks. I said no but we would love them! She promptly delivered with a smile. We adored this CM and I feel so bad that I didn't get her name so I could give her the due credit. I had not seen her before. She was young, straight blond hair usually pulled over to the side. Always smiling and extremely friendly.

I wonder if she was Jen from Michigan State - she fits your description exactly!

I was at the BC on Saturday!!!!! Darn it I could have looked for you!!!!!!

We were still following your trip report for a few days when we arrived 3/25. I showed the boys one of your trip report photos and told them to let me know if they saw the three of you! How was the week with your mom?

 

[TigrLvsPooh]

We were still following your trip report for a few days when we arrived 3/25. I showed the boys one of your trip report photos and told them to let me know if they saw the three of you! How was the week with your mom?

Mom and I had a fun week. We spent 4 days house hunting in the Villages, then back to Orlando for 3 nights. We did Sea World one day, and Mom did Epcot with me one day for the F&G, the rest of the time I spent in MK alone just soaking in all the Disney time I could.

 

[Dispro1]

Since it's been a topic of recent discussion, thought I'd add a few thoughts regarding the alcohol service at BC. It's uncomfortable, and I think it's because some CMs responsible for that area seemed uncomfortable. So it wasn't clear whether the wine was self-serve or not. One CM stood away from the wine and when I approached, literally followed me until I was in front of the glasses and looked at me uncomfortably. I had to ask "should I pour or are you pouring?" She said she is pouring - and not with a smile.

It must be easier at YC because it looks like they have a cart, so the bartender situation is clear. At BC, they have to stand somewhere along that counter.

Last night was better. Can't remember the CM's name, but he was positioned next to the wine, made eye contact, said hello and asked if he could get something for me. He was more confident, more friendly, and it was clear that he was pouring. When I returned for my second glass, he was still friendly.

So in my limited experience with the pouring, it was very dependent on the CM. For another example, see interaction between CM and fellow guest regarding welcome drink, above. I didn't go into detail there, but it was an uncomfortable back-and-forth with the very polite guests having to answer questions about whether they already received or were offered the welcome drink upon check-in the day before.

Based on the number of times I've used the word "uncomfortable" in this post, I'm thinking I should add something to my message to guest communications. I usually include only the positive, but it may be helpful for them to know.

Please do let them know how "uncomfortable" the current bar tending setup is at BC! That word should NEVER be associated with a Disney vacation! It may just be a training issue since you said the one guy handled himself very well (and everything should be done with a smile), and adding a cart like they supposedly have at YC would certainly help with the confusion and serve as a makeshift bar.