Specifics to about the room. We got off of the bus from the port at around 945 am. I gave my bags to the bell services, was given a claim check for the bags. I was told multiple times that my bags would be in the room when we came back from the parks. We went to the 12th floor and my wife and daughter ate some of the breakfast that was still being offered. I sat though the little presentation from the host, thanking me so much for booking CL level. Once again, I was told that my baggage would be ready in my room when we returned. I was given a packet of information that stated all kinds of stuff that we were promised, turn down service, friendly staff. I was told that I would get a text message when the room was ready. So we went to Animal Kingdom and had a great day at the park.
Upon returning back from AK, I had to track down the CL host to see where my room was. Their initial response was "Don't know, who the hell are you?" When I told them my name, the host was snotty and mumbled my room number. When I asked which direction was that, she just pointed and grunted that way.
When I finally made it to my room, I noticed that my baggage was not in the room. When I called bell services, to inquire where my bags were they said, don't know...where ya leave them? When I explained to them that I hand delivered my bags to bell services, I was told hastily that it takes up to 2 hours for the bags to be delivered. When I told the person on the phone that I understand that but my bags were hand delivered at 945 this morning, they said well we don't deliver bags without someone in the room. I asked for them to be delivered now, I was told, "it can take up to several hours" I went down stairs with my claim ticket and recovered my own bags.
After I got the bags to the room, my family decided to hit downtown Disney. When we got back to the resort my wife's band did not work on the elevator nor the room door. I called to ask about that and the clerk downstairs stated to bring it downstairs to the lobby and they would look at it. I also noticed that the room alarm clock was an hour off.
So I go downstairs and after an hour, I was told that neither band worked. When I asked how that was possible they told me that none of my bands were registered. Now how can that be possible if I spent the day at the park, used the dining plan from the bands, and used my bands to purchase items at Disney stores in downtown Disney? I was told dunno... So after an hour, I was escorted back upstairs by management because they were in possession of the magic bands. They told me to come downstairs at 7 am to pick them back up. As I was being escorted upstairs, I told them about the alarm clock. I was told it would taken care of tomorrow.
I was down at the lobby at 645 and there were no bands. After getting unnecessary lip service from the downstairs CL host and some of the CM's I asked to speak to a manager. The supervisor stated that they would have to cancel my current reservation and rebook my reservation. Once again, I was escorted back to my room by management because my bands didn't work. I had a 730 reservation at Chef Mickey's and I was told that the bands would be in my possession by the time that I went to breakfast. It was now 715.
So as we walk out to breakfast, I see the supervisor walking towards my room. She said here is my bands they are to be working well now. I explained my frustrations to the supervisor and I asked to be compensated for the issues last night and plus with the fact that I wasn't able to sleep because I was worried about giving hotel staff my magic bands that had all of my info on the bands. She said that she would work on that for me.
While at breakfast, She called while eating breakfast and told me that I needed to stop by and reset my PIN number because the old PIN number was associated with the old reservation number. I go to the CL host on the 12th floor and I was told that I didn't need to do that. I get back to my room and the host called me to tell me that she sees the new reservation and that I do need to change the number.
We spend a great day at Magic Kingdom. We get back to the room and my anger level explodes. My room was trashed, it had not been cleaned. The only thing that had been done was my beds made and the clock was still an hour off.
Call to management again. I had a hotel manger show up to the room and saw the condition of the room. All he said was I am sorry this is unacceptable and left.
Saturday, we get up and we were stopped by the host and was told that the room would be cleaned properly by the time we came back this afternoon. We got back to the room around 130 pm and it was in worse condition than what we left that morning. There was debris on the floor that looked like popcorn, I had to look to see if I was in the right room. The ice bucket had water still in it, but they placed a new plastic bag over the lid. Management call #3.
I showed the housekeeping manager the condition of the room. Again, I was told that this is unacceptable for any resort. I asked about the turndown service, and I was told that I was to have gotten it. When I said that I never received any turndown service, no chocolates, no animal designs, I am sorry its unacceptable. But the best thing is that they finally fixed the clock, only complaining about it for 3 days. My wife was trying to take a nap and they want to do a "full cleaning" right there. I told them to leave and to come back at 5 pm.
Came back at 930, and while the room looked good, no turndown service. again, I called the management. I was offered the park tickets as a peace offering.
Sunday morning, I noticed black mold growing on the walls of the bathroom and shower region. at that point, I took my bags downstairs and checked out.
I have stayed at many resorts at Disney before and all of them had been great except for the one incident at Coronado Springs, but the staff at the Contemporary fell way below of even coming close to making the problems of the housekeeping a fixable issue.
Like I said before, I went on a
Disney Cruise on the Dream on the CL. It was simply amazing. I wished that I went to the parks before I went on the cruise so I wouldn't have thought that staying on CL at the parks were anything but magical.
If the CL host took a lesson from the CL Host from the cruise lines, maybe more people would have a better time at the parks.
I've only done RPC so I can't compare but the main complaint about SL seems to be the lack of a real lounge. One of the best benefits of doing CL is having a lounge to sit and have breakfast, or appetizers at night... a place where you can get a break from your room, or even a place to just sit and have a drink. If that's what you are looking for in a club level then I think you will be disappointed with SL. The GF has so many neat room choices. We've done TPV in Conch Key and also we've done a deluxe room in Sago Cay... we loved both of those. I would make a list of what the most important aspects of your room are: view, location, size, etc, and then weigh that against the benefits of IPO and snacks. It's a tough decision I know!
You got your trip in just in time!!! 
Ha ha! 
I always hate to read about things going wrong. Disney is supposed to be a magical and fun vacation, not a time to experience trouble. 
I'm pretty sure they have a policy that luggage has to be delivered to a person. That way a guest can't claim bags are missing or weren't delivered, etc.
Were we there on the same days? We stayed 3 nights, 3/28-3/31. I've had housekeeping issues at other resorts from time to time, but actually didn't have any problems at all last week.
We are super excited - we don't mind an elevator ride to the lounge - excited to try all of the offerings and to have wonderful savannah views! We went for it!
