EXCELLENT Experience with Dell Today

[bicker]

Dell's not always perfect, but they're often utterly great. We made a mistake when ordering our new laptop, "upgrading" the DVD burner from an 8X to a 32X. Well, probably with that was that the 32X wasn't a burner! The good folks at Dell were ready to process a return (after which I'd have to work though a new order, etc.) when they came up with an idea -- so they're shipping me an external burner (as an add-on to the player built-in to the laptop) at no charge. While I wouldn't expect such generosity every time, it is amazing customer service nonetheless!

 

[LindaG4458]

We also had a recent excellent experience with Dell. Something went wacky on my laptop and Windows XP refused to completely boot - would only get as far as the wallpaper, no icons or anything. After 2.5 hours on the phone we managed to get it up and running again. We lost everything on the hard disk but at least the computer works again.

We've always had good luck with Dell.

 

[mtblujeans]

Interesting.....I did not realize that Dell offered external burners!

 

[Dan Murphy]

They are good, aren't they?