They were alright. The agent, Iris, was nice enough, however, she was pushy with the toll transponder, which my mom ultimately gave into. Unless you plan to spend $34 of Sunpass tolls, it is a waste of money as we only spent around $4 in tolls roundtrip. Otherwise, they were fine and we wound up with a 2012 Kia Soul as our Compact, with not that many miles and it was in excellent condition and a good car. Go with Thrifty, however, don't take the toll transponder.