We took what wiil probably be a last trip to WDW for a good while this past summer, and I'll toss in a few observations...
1. Prices limited our stay. Good or bad, right or wrong, we didn't stay as long this time as we have in the past, and that's because of where prices have gone. For the first time, we seriously considered staying off-property, but opted to shorten the stay.
2. Disney's appeal is still largely based on a 1970's demographic model that has girls loving princesses and growing up with Snow White, and guys being something like Huck Finn. That isn't a realistic 21st century model. Although I personally loathe it, I can't ignore the fact that contemporary tastes for young people are drastically different now. I don't know that Disney can evolve that basic product notion entrenched in most people's heads without becoming...well, not Disney. And the changes they've tried are...less than successful, as has been evidenced by some of their more conspicuous theatrical failures and newer content on their themed cable offerings. Some of the Disney stuff out there aimed at teenagers is painfully stupid - and that's not my opinion, it's that of my own teenagers.
3. Disney has sat on its hands. DHS is a park in desperate need of a (finally pending?) overhaul. Epcot has had only selective refreshes. Innoventions has exhibits that were out of date on our first visit over a decade ago, while others were just broken. Replacing time-honored stops with Starbucks locations isn't what I'm talking about. The massive refresh of Fantasyland has been a real disappointment. Again, not my opinion, but that of my daughter. When we'd run the gamut of New Fantasyland - which she was very excited to visit - her ten-cent review that spoke volumes was this: "That's it??"
4. Commoditization save money at the expense of quality and loyalty. Meals this time around at WDW were easily the worst of any of our visits. Bar none. And Disney has no one but itself to blame. It was not that long ago that Disney meal quality was circumspect - but not anymore. There's hardly any hiding the absolutlely ghastly freeze-dried, pre-baked breakfast sandwiches that adorn the menus of many of the quick service places. How many places offered the same versions of the same Congealed Dough Substance under the guise of something Disney special?? The result for us? We had only three dinner ADR's this time around, and only one of them was truly excellent. The others were....meh. As for the rest, we ate in-room or off-site. There's a point where you no longer justify the expense because, on an increasing basis, the food just isn't that good anymore. How many places have you marked as a destination for a specific treat or meal that doesn't offer it anymore, or offers only a changed version that isn't nearly as good, at the same or higher price? That's startlingly similar to something else offered at another restaurant? Offering commodity items to achieve lower costs for increasing profit clearly tells me you want my money. I'd like Disney to convey to me they want my business. And the fact some businesses don't understand that there's a difference is a huge part of the problem. Mind you, I have no problem with Disney making business decisions to make a profit. But the choices made in that pursuit reflect what you think of the ones who generate that profit - the customers. If you make it clear, over time, that all you want is their money, you may find it manifestly difficult to get them back once you lose them.
5. If Disney were focusing on customer retention, FP+ wouldn't be necessary. Yeah, you read that right. Read all the backstory about FP+, and it boils down to this: Disney doesn't want people leaving properties, because they're not spending money at Disney if they leave. So what's the answer? Force them to stay. It completely ignores the broader question of why people are choosing to go elsewhere in the first place. The old-guard mentality of "I can charge anything, I'm Disney" works for a while, but as many other large businesses have found, you cannot do that forever. You eventually wring out the value of the brand, and meanwhile a competitor has come along and engaged your customers for their product, and convinced them they want that precious business -- bringing their money along for the ride. Right now, Disney is just opting to take the easy route - creating an environment where the audience is captive -- because Disney knows they will leave otherwise. Why this isn't compelling TBTP at Disney to rethink what they're offering as a product is just all too telling of where a lot of businesses are - they think they're inevitably successful. We'll see how long the strategy works for Disney.
Sorry for the long post. I love going to WDW, loved taking my kids there, and hope I'll go back someday, but I also know that by the time my kids have kids, a trip there will be so staggeringly expensive I'd be amazed if they could even realistically plan for it. Granted, that's (hopefully) years down the road, but it doesn't take a genius to see where things are heading. Who knows how it will work out.