Here is what happened: We arrived at 10:30 per our PAT (my husband and I and another couple). We were tested and sent to the waiting area to get the all clear. We were sent the "all clear" email and proceeded to get our picture taken and then when we were steps away from boarding the ship my friend (the wife of the other couple) got a phone call from the ships doctor asking where she was and they need to speak with her. We turned around and went back and there was a
DCL rep there waiting for us. They took us to a corner with a partition around it and said she had tested positive and "there was a glitch in the system" and that is why we got the all clear. She asked since there was a "glitch" if she could be retested and they said they do not retest. We then were asked to wait for them to find our luggage and then sat for hours with one chair for the 4 of us). They did eventually bring us two more chairs but we were starving by 3pm having had breakfast at 8am and planning to eat lunch on the ship. It was a miserable day. They will drive you somewhere and then you are on your own. So we were frantically trying to find a car rental and hotel that had availability. They do have a Holiday Inn that guarantees you a room somewhere close by (this was in Miami) but we decided to find our own hotel and had them drive us to the airport to pick up our rental car. This was November 27th and we have still not received our refund - they did say it could take 30 days. They also report you to the TSA and told us we could not fly for 7 days. We changed our flight to go home two days early after the 7 day quarantine and my friend was stopped a the Delta check in desk and told she could not fly for 10 days. At that point they were frustrated and rented a car to drive home to MN. It was a terrible experience for us - I can't imagine if we would have had children. It was anything but magical. We will not cruise with DCL again until they change their protocols. We have a cruise booked with
RCCL in February that was already booked - hoping for a much better experience. Good luck to all of you! I think it was around 4pm by the time we were dropped off at the airport to get our car.........it was a long and very sad day.