Email to Confirm Cancellation?

[Kemorr]

I cancelled my vacation package 2 days ago. At the time, the CM told me she couldn't give me any sort of a confirmation number but that I would receive an email to confirm the cancellation. No email has been received. Do these emails usually come instantaneously? The reservation is gone from MDE but I would like some sort of email confirmation just in case there is an issue with the refund (I had paid $3200).

Also, why is Disney so busy today? The first time I called, I got the circuits busy message, I've called 2 other times and gave up after being on hold for 30 minutes and am now on hold again.

 

[Mayhem1976]

I don't know about the email, I tried to call yesterday to cancel and after waiting for 90 minutes I gave up.

I read that the computers were down last night for updates, so that is probably why it's been busy the past few days.

 

[Laura8880]

I cancelled a package on Thursday and just got the credit posted today. I never got an email confirmation.

 

[Ofinn]

I cancelled my vacation package 2 days ago. At the time, the CM told me she couldn't give me any sort of a confirmation number but that I would receive an email to confirm the cancellation. No email has been received. Do these emails usually come instantaneously? The reservation is gone from MDE but I would like some sort of email confirmation just in case there is an issue with the refund (I had paid $3200).

Also, why is Disney so busy today? The first time I called, I got the circuits busy message, I've called 2 other times and gave up after being on hold for 30 minutes and am now on hold again.

They will not send cancellation emails. I would expect your refund no later than Friday. If it's not back in your account by Friday call and ask to speak to accounting. They will tell you exactly when the refund went through. If you made multiple payments it will be refunded exactly the way you paid it. This takes a little longer than if you paid it with one transaction.

 

[lizzytizzy]

Check your credit card online. I canceled a reservation on 8/1 and saw that I got my deposit back on 8/4.

 

[Belleandtinker]

I am still waiting for my refunds. Made changes all weekend and want my $400 back.