DVC reverses decision on who gets grandfathered in for benefits

[freediverdude]

Congratulations, they begrudgingly made you members, lol.

 

[Andrew*A]

1. We have also been caught up in this DVC resale mess and were at the point of closing on our contract.

We have just been informed by our broker that DVC have changed their minds again and we will now be grandfathered in.

Here is the message.

April 7, 2016

Delivered via email



RE: Direct Purchase Benefits

Dear Sir or Madam;

As you are aware, on April 4, 2016, we announced the following important change to our incidental benefits policy: New purchasers of Disney Vacation Club® ownership interests not purchased directly from Disney Vacation Development, Inc. will not have access to Membership Extras, including Member discounts on dining, shopping, Member-exclusive events, and certain special Membership offers, as well as Disney and Concierge Collection options, already restricted for secondary market purchasers as of March 21, 2011.

This note is to inform you that anyone with a contract that was received by Disney Vacation Club by the end of the day on April 3, will be grandfathered in to have the same access to Membership Extras that are available to others who have purchased DVC memberships from sources other than Disney since March 21, 2011. (Note: Those members who purchased from sources other than DVC after March 21, 2011 may not use their points for the “Disney Collection” (select Disney Resort Hotels, Disney Cruise Line and Adventures by Disney) and the “Concierge Collection” resorts. As a reminder, the Membership Extras are incidental benefits offered by DVC and are subject to change.)

Thank you in advance for your assistance to this matter.

Sincerely,


Disney Vacation Club

 

[sndral]

Well, their first communication was that those in process would be grandfathered in. Then they recanted and said nope, ignore our first communication no grandfathering. For a company to flip flop that dramatically looks really bad IMO. I don't know what they originally planned to do and whether the first pro grandfathering was the plan all along and the second no grandfathering message was a mistake or if the first pro grandfathering communication was a mistake and the second no grandfathering communication was an attempt to correct the first mistake, but whichever it was their conduct hardly inspires confidence in their competence.
Glad those in process have been restored to what they thought they were bargaining for.

 

[bumbershoot]

Well maybe, just maybe, the people in charge DO have hearts! Or at least they thawed a little!!

I think they just talked to each other and realized they made a huge mistake internally.

 

[2thdr]

Hmmm...the admins changed the title of my post, and I'm not sure it's entirely accurate. I have no reason to believe that this was a REVERSAL instead of a clarification. I still hold that the brokers made the initial interpretations without enough information, the poop hit the fan, the brokers went to DVD for wipes and clarification, and this was the result. Not sure about the wipes, but they still need more clarification!

 

[js]

I think they just talked to each other and realized they made a huge mistake internally.

I agree. I think when one read the first communication letter a phone call was made saying they were incorrect or there was a communication misunderstanding. Something that should have never happened.