You get assistance with dining and activity reservations and priority access to the safaris. We went on the Wanyama Safari (Sunset Safari) and it was amazing - just inches from the animals! Very expensive but worth the wonderful memories with our kids. We think concierge is worth the extra points, but it is difficult to get due to the limited number of rooms available.
You get breakfast, mid-day snacks, late afternoon appetizers, evening desserts, drinks available all day (including a wonderful cappacino machine) and wine & cheese & apperatifs in the evening!
You get maid service and turn down service every day.
The view is somewhat obstructed, as the thatch roof does hang down mid balcony, but you can still see the savanna (Sunset) if you are lucky enough to get SV (no guarantee). The pool view is ok, but you do look down on the roof of Boma.
The SV rooms are great. We stayed on the 2nd floor of the Uzima Savanna and loved starting the day with a cup of coffee just sitting out there watching the animals go about their day. Every time we were in the room we would go out to spend a few minutes taking it all in. There is nothing like it. This next trip we are staying 3 days at Kidani SV to experience the new building etc, and then staying Concierge again. So excited!