Nice, so they send me a replacement planner for the empty box that showed up the other day. Low and behold the replacement planner they sent was a 2009 which is already far out of date. Curious as to who would even mail a 2009 copy out in the first place.
Oh dear. Well...at least...it got there fast? At least you'll be able to call back and explain that their mailroom needs to get rid of the 2009 planners! Those aren't worth anything right now, and they should just be recycled.