Dont rent from Alamo/National

[djarhansen]

WARNING--DONT RENT FROM ALAMO/NATIONAL (OWNED BY SAME COMPANY)ORLANDO!!!! Here is why, short version, I promise. After they gave our car away and we had to wait for over an hour (at 1 a.m. with 3 small children) while they figured out why and found a new car for us, the car we got was fithy!!! However we didn't notice it until the next day b/c it was so late and we were so tired after a long day of travel. I am not talking a little dirty, but fithy! There was even headphones in the back drink holder from the previous renter which means they might not have even cleaned it. Then upon returning it we relized we left our daughters MP3 player in it. We were still in the Orlando airport and I called to see if I could go back and get it. I was told NO, I had to wait until Mon. I hung up and called back hoping to get another person who was a little more friendly. Again, another person told me, I can walk back to the rental desk but they might be too busy to help me, its best to wait till Mon. Well, it wasn't worth walking all the way back through the airport and chance missing our flight to have somebody look me in the face and say, I'm too busy to help you. Against better judgement, we waited until Mon. I called first thing Mon. morning and was told the car had already be rented again and wouldn't be back until the following Fri. so either once again, they didn't clean the car or one of the employees got a new MP3 player! Since then, when I have called the customer service number, I have been yelled at, hung up on (by a employee) and been given the run around. They tell me to call this manager, well when I do, that number has been disconnected. Then they give me another number and that number goes straight to a mailbox that is full and then disconnects the call. As of now, I am waiting for somebody, ANYBODY to call me back. I can't believe how horrible Alamo/National customers service is. I will NEVER rent from them again and strongly advise anybody from doing the same!

 

[diseyore]

I am sorry for this,,, and surprised. I have always used them and the Emerald Isle and love the cars and their service. Wonder what has changed.

 

[Cee]

I'm sorry you had that awful experience. We rented from L & M which is right
there in the Orlando airport and had a great experience. The cars were new
and clean and I think the rates were okay. Give them a try next time.

 

[Phedre]

We've had big problems with Alamo in the past too. I absolutely agree - never rent with them!!

I hope you get your mp3 player back!

 

[kribit]

Alamo is definately one of the cheaper auto renters and it shows. We always use Hertz which is the most expensive, unfortunately, but we've never had a problem them.

 

[momrek06]

Wow...I have both Alamo/Quick Silver and National/Emerald (rewards) cards.

I have flown into Orlando and Tampa and had no problems with either of them.

I am sorry you are going through this right now. I would have been so angry I probably would have called them from my hotel and told them to come out and REPLACE the car....(and I would have followed up with my credit card company that I used to charge for this car).

 

[goofy4tink]

I've rented from Alamo twice now and had extremely wonderful service. In fact, I messed up and they were really helpful to me.
sorry you had a bad experience but I think we will find that almost every car rental agency is going to have someone posting, at some time or another, about bad service. It's the nature of the beast.