does your guide know when you visit?

[Rock'n Robin]

When we were down there last week we visited the members open house at SSR and then the welcome home gathering at BWV. We talked to a DVC rep about addon incentives and she took our name and phone # and asked who our guide was, and we told her, and she said he'd call us soon--but she followed up the next day (while we were in FLA--we got the message when we got home) and we have never heard from him. We are seriously considering another 100 points at SSR and the incentive is good--it ends up being $93 for SSR and I would get 08 points as our use year is August--but should I wait for our guide to follow up? Would he really have been informed that we were down there and interested in adding on?
Robin M.

 

[Cruelladeville]

Why didn't you ask for your guide? Our guide is a sweetheart, so we always try to stop in when we are at Disney to at least say hi. He often leaves messages for us when we stay on-property, too. I would guess that our guide has his computer set to let him know when one of his clients is staying on-property. I wouldn't wait on your guide, since he should know that you were at Disney, too. Call him to say hi, and tell him you are thinking of adding on. Then, if he doesn't follow up, you have a good reason for talking to his manager--it's difficult to get your guide changed, so you will have to deal with him some time. You don't know for sure that he was given the message that you wanted to add on, and perhaps the female guide was trying to steal you away from your guide--that's not a PC thing to do at DVC.

 

[disneynutz]

Then, if he doesn't follow up, you have a good reason for talking to his manager--it's difficult to get your guide changed, so you will have to deal with him some time.

We have never found it difficult to change Guides, and we have done it twice. Call a Manager and request a new Guide, it's that simple.

Disney wants you to be happy with your Guide. Who would buy more points from someone that they don't like?

 

[Dizny Dad]

Our guide always leaves a "Welcome Home" message on the villa phone. We have stopped in to say helllo a couple of times, but he has never been available during the times his phone message indicates he will be in. We have commented that we could wait if he was "working" with a family, but we have always been turned away. It makes me wonder if his specific instructions at the DVC desk are that he will see no one if they drop by. Humm . . . .

 

[mom2mizmous]

Welcome home messages from your guide? We would love that! We haven't heard from our guide since we purchased (excpet for the time we searched him out about a possible addon).

 

[Simba's Mom]

Our guide always leaves a "Welcome Home" message on the villa phone.

Our last purchase from him was in 2003, yet he calls. Come to think of it, I know that he calls when we use the points we bought from him, but I don't remember if he calls when we're staying on the points we bought from resale.

 

[DebbieB]

I've never had a call from my guide while I was at WDW. In fact, one time she left a message on my home answering machine while I was at WDW to tell me additional boardwalk points were available (when they changed the sales center to rooms).

 

[starbox]

Our guide sends us an email right before each trip and leaves us a message/calls while we are on vacation to check and see if she can do anything for us. We our guide!

 

[WilsonFlyer]

Our guide sends us an email right before each trip and leaves us a message/calls while we are on vacation to check and see if she can do anything for us. We our guide!

Yea. I gotta believe they get a report daily or at least weekly. Even if they don't, if I were a guide, I'm make Disney give me a hotel guest list every week even if I had to pick my clients out by hand.

 

[Lildalejrfan]

We always get a "Welcome Home" msg from our guide. We were there twice last month & both times recieved a msg. I called him back & made an appt with him to see the THV & BLT. We were on the fence about doing an add-on since the cruise was the incentive. DH & I are still pondering about doing add-on. We have such a wonderful guide and it's a pleasure to walk into the room & see the red light blinking on the phone. We always know who it is.......lol

 

[Steamboat Girlie]

When we were down there last week we visited the members open house at SSR and then the welcome home gathering at BWV. We talked to a DVC rep about addon incentives and she took our name and phone # and asked who our guide was, and we told her, and she said he'd call us soon--but she followed up the next day (while we were in FLA--we got the message when we got home) and we have never heard from him. We are seriously considering another 100 points at SSR and the incentive is good--it ends up being $93 for SSR and I would get 08 points as our use year is August--but should I wait for our guide to follow up? Would he really have been informed that we were down there and interested in adding on?
Robin M.

Just wondering why you would want to pay $93 per point for SSR from Disney when you can get them for about $75 per point resale?

 

[Starr W.]

We even get the "Welcome Home" message when we stay at VB. He left one over Easter that was longer than usual going over the new incentive package.

Robin, if I was in the market for more SSR points, I'd make a beeline for the board sponsor. You can save yourself a ton of $$.

 

[Checkers]

Our guide has changed 3 times since we bought back in 2000. Other than promotional materials in the mail (email also) and a few messages left on our home phone re. promotions, we have never heard from our guides. No "welcome home" messages when we are visiting either!

 

[DisneyStarWisher]

Why didn't you ask for your guide? Our guide is a sweetheart, so we always try to stop in when we are at Disney to at least say hi. He often leaves messages for us when we stay on-property, too. I would guess that our guide has his computer set to let him know when one of his clients is staying on-property. I wouldn't wait on your guide, since he should know that you were at Disney, too. Call him to say hi, and tell him you are thinking of adding on. Then, if he doesn't follow up, you have a good reason for talking to his manager--it's difficult to get your guide changed, so you will have to deal with him some time. You don't know for sure that he was given the message that you wanted to add on, and perhaps the female guide was trying to steal you away from your guide--that's not a PC thing to do at DVC.

Many of the guides don't actually work AT WDW. My guide works from California.

 

[dstevens]

May 7 will be our first visit home (Kidani). I really don't expect to hear from my guide since she has not communicated with us since before settlement in November. We did not have a good experience.

 

[Rock'n Robin]

I know resale is a much better deal, and there are a couple of good August contracts, but I am not sure how we would finance it. I'm pretty ignorant of that process. With Disney our first contract just pops out of our account. With a resale I don't know if we'd have to get an unsecured loan or what--we wanted to do a 2nd mortgage a while back and our banker advised against it with what has happened to housing values, fearing our new appraisal would not be good enough. But I know that for the $9300 100 points would cost now at Disney, I could get more points with a resale, so I am going to talk to DH about it.
Robin M.

 

[Disney Hot Mama]

We never hear from our guide when we visit... We bought in 2003 and our guide has not changed. The only things we get with his name on them are the solicitation mail that DVC sends out as well as the computer generated emails that DVD sends out too...

He has NEVER contacted us after we closed our contract.... A welcome home message when we arrive would be a nice touch....

 

[Candace]

We never hear from our guide when we visit... We bought in 2003 and our guide has not changed. The only things we get with his name on them are the solicitation mail that DVC sends out as well as the computer generated emails that DVD sends out too...

He has NEVER contacted us after we closed our contract.... A welcome home message when we arrive would be a nice touch....

My guide changed a few years after I bought into DVC. My first guide never called with a "Welcome Home" message, but my guide now always calls. She simply tells me "Welcome Home", what the current incentives are and how good the deals are, and if I need anything to give her a call. She's very friendly, not pushy, and I like her just fine, but I consider these mainly calls to "tempt" me. LOL! She also calls when I am at Hilton Head or Vero Beach. She is located in Florida.

 

[DisneyWalker44]

I always find it amusing that some people want to be called by a timeshare salesman while on vacation. Me? I've very pleased that mine has never done that.

 

[M-I-C-K-E-Y]

Our guide is missing out. A small measure of kindness, and any sign of some personal attention, would be enough for us. I'd be far more likely to initiate a purchase directly through her if she was pleasant.

Other than the initial flurry of attempts to get us to buy - during and after our tour at WDW - she's been silent.

We're more than happy to purchase re-sale and go through a guide we like at Doorway to Dreams.