Does anyone think new resale restrictions will come after the site shut down.

[n2mm]

I finished my screen shots yesterday. It was a big job. I actually had to print some of them as I have ALOT of reservations (19). I am a little anxious to see a possible change, but dread what the first day will be like. We all know these things don’t go well and many more down days ahead for the “fixes”. Of course it’s my 7 month window for presidents weekend. Glad I got my 11 month reservation, just hope it’s there on the 20th. Yea, I’m pretty pessimistic when it comes to Disney IT. Heck I still have an open ticket for my issues. While I can get my request done, I always get dwarfed out at the end and about 80% of my transactions go through. Which requires me to double check at the end via my dashboard. I’ll have to keep busy on the 18-20 so I don’t think about it. Maybe I’ll read FB when people start complaining that MS is closed and online isn’t work, you know there will be people who are unaware of this upgrade.

 

[DisneyOutsider]

Shutting the system down to move physical spaces is an excuse straight out of 2002. There's no reason the system couldn't be kept live while a new office is configured.

Here's my best guess... Remember when Disney announced they'd be extending everyone's passes by the total time lost due to the park closures? It was a painfully slow process to see your pass updated. Reason being is that their IT infrastructure is so clunky that CMs had to go in each and every account one by one to update each pass. I think that's what's happening here. Whatever the fix is for this current bug has to be fixed in each account individually.. and they'll need to focus all of their resources on it for a few days.

 

[Sandisw]

Shutting the system down to move physical spaces is an excuse straight out of 2002. There's no reason the system couldn't be kept live while a new office is configured.

Here's my best guess... Remember when Disney announced they'd be extending everyone's passes by the total time lost due to the park closures? It was a painfully slow process to see your pass updated. Reason being is that their IT infrastructure is so clunky that CMs had to go in each and every account one by one to update each pass. I think that's what's happening here. Whatever the fix is for this current bug has to be fixed in each account individually.. and they'll need to focus all of their resources on it for a few days.

The move of offices is not the entire reason the system is going down. That is just happening at the same time.

Personally, I think they have to do a lot of updates and fixes. I think some peoples
Accounts were created last year with a bug in them that is preventing borrowing to work.

So, the entire shut down for 2 days is to do both. I would rather they do this all at once then piecemeal it which is what sometimes happens.

The new system may also be a big difference in how it works and they will take this time to train the CMs at the same time.

From reports on other threads regarding FPs there are some platform changes to IT things so maybe this impacts the DVC system as well.

 

[Deb & Bill]

I think they may have built in extra time for more glitches. Usually every shutdown lasts a lot longer than it was supposed to.

 

[MonaMN]

I think they may have built in extra time for more glitches. Usually every shutdown lasts a lot longer than it was supposed to.

That is what I was thinking too. Usually we have large system implementations over weekend and back up on Monday… maybe they are giving themselves some wiggle room to under-promise and over-deliver if they can wrap it up sooner.

 

[Prince John Robin Hood]

Have they given any indication as to why this is happening? I still don't understand how it's acceptable to not explain what exactly they are going to be doing and why MS will be closed.

 

[Sandisw]

Have they given any indication as to why this is happening? I still don't understand how it's acceptable to not explain what exactly they are going to be doing and why MS will be closed.

They are doing system wide upgrades and therefore it will be down for a few days. Without a system there is nothing MS can do either

Plus they are moving offices as well.

 

[Lorana]

While it is true that many systems these days allow you to do cutovers to NEW systems without downtime, that’s only true if you’re on technology that would allow you to do it already.

As someone who has been in tech a long, long time and lived and done many system mergers, my suspicion is that the existing system is, let’s say, a bit antiquated. They probably cannot do rolling updates or seamless cut-overs, and the data migration alone is probably a huge lift. Depending on how old the system is, they probably need the databases to not be updating records when they make the backup and do the migration, hence the need for everything to be offline.

Also, I’ve seen many companies with older tech do this kind of shut down in order to validate data integrity in their migrations, especially when migrating accounts to an entirely new system. It is expensive to test these changes, and one way to “cut down on costs” a lot of companies do is skimp on QA efforts in the development phase and instead do the migration, then test in the new system and fix issues there. This could even be that this is the first time all the new systems are integrating with all the other systems in a production/production-like environment so they’re also playing it safe to make sure all the systems work together.

Now, I don’t know for certain if this is what Disney is doing, mind you, but if they ARE completely replacing their backend, and their system is as old as I suspect it is, it is not unreasonable to do this kind of downtime - especially if you factor in office moves, training, etc that needs to occur.

 

[TomorrowlandOfYesterday]

Member Services still runs off MSDos systems with a Windows mask covering it up…

 

[Iampaperroof]

sorry- new here, just out of curiosity, what corrections are you looking for ? I just started looking at the points charts for our upcoming trip, and yes i noticed that our points won't go nearly as far as before, and the date windows have changed. Is that what you are referring to?

 

[sethschroeder]

sorry- new here, just out of curiosity, what corrections are you looking for ? I just started looking at the points charts for our upcoming trip, and yes i noticed that our points won't go nearly as far as before, and the date windows have changed. Is that what you are referring to?

There was an overall total point increase in some charts. While you could book 365 days with the old point charts you might only be able to book 364.5 days now with the new point chart system. Basically like a reduction in booking capacity for the membership where Disney now gets to claim the extra .5 night to sell as cash.

 

[chalee94]

sorry- new here, just out of curiosity, what corrections are you looking for ? I just started looking at the points charts for our upcoming trip, and yes i noticed that our points won't go nearly as far as before, and the date windows have changed. Is that what you are referring to?

sethschroeder answered the question but here is more detail if you want it:

DVC point balancing 2022 vs 2021 | Page 59 | The DIS Disney Discussion Forums - DISboards.com

 

[RoseGold]

I took a screenshot of all my reservations.

I hope they fix the stupid borrow points glitch. That would be great.

 

[Jelly563]

Mandatory home resort would be awesome... Saratoga would prob go to $50 a point

 

[BcIcemen]

Mandatory home resort would be awesome... Saratoga would prob go to $50 a point

Forgive me for asking but what do you mean by mandatory home resort?

 

[patclairesmom]

I hope it releases a bunch of stuck dates around Christmas!

 

[chalee94]

Forgive me for asking but what do you mean by mandatory home resort?

There are DVC owners who wish no one could book outside their home resort.

The contracts for the Original 14 mean that this sort of wish is nonsense.

 

[BcIcemen]

There are DVC owners who wish no one could book outside their home resort.

The contracts for the Original 14 mean that this sort of wish is nonsense.

Thank you.

 

[Shelly F - Ohio]

My understanding is the office is also moving or having work done. So that is part of the closure.

Being unable to access any systems, they might as well not come in anyway. Taking calls with a downed system is basically the worst.

The reps are not working during the computer upgrade the office is closed.

 

[n2mm]

The reps are not working during the computer upgrade the office is closed.

maybe some of CMs were on the 2 night disney dream test cruise……Saturday & Sunday nights. Just got back in this morning. Just a thought!